NHTSA ID Number: 10235205
Manufacturer Communication Number: B840822
TSB/Document Date: 2023-05-01
Summary
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the SIM card must perform an IMS registration in the mobile communication network. Due to a production error, the telematics control units were delivered without an IMS configuration. The Connected Drive voice services (Concierge Call, BMW
Assistance, and emergency call voice) can no longer be used regionally in the US in vehicle with telematics control units ATM-1 and TCB-4G. Voice control of the vehicle and all other telephone (paired mobile devices) functions are not affected. Emergency call location data is unaffected.
3/30/23, 10:08 AM
84 08 22_SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL UNIT - 3G SUNSET
SIB 84 08 22
2023-03-15
SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL UNIT
- 3G SUNSET
This Service Information Bulletin (Revision 2) replaces SI B84 08 22 dated January 2023.
What’s New (Specific text highlighted):
Selected as “Mobile Friendly”
Procedure Section revised
Parts Section removed (not applicable)
☒
THIS REPAIR IS MOBILE FRIENDLY
MODEL
E-Series
F06
F15
F16
F22
F23
F25
F30
F31
F32 (4 Series Coupe)
F33 (4 Series
Convertible)
F34 (3 Series Gran
Turismo)
F36 (4 Series Gran
Coupe)
F39 (X2 Sports Activity
Vehicle)
F44 (2 Series Gran
Coupe)
F48 (X1 Sports Activity
Vehicle)
Model Description
6 Series Gran Coupe
X5 Sports Activity Vehicle
X6 Sports Activity Vehicle
2 Series Coupe
2 Series Convertible
X3 Sports Activity Vehicle
3 Series Sedan
3 Series Sport Wagon
F80 (M3 Sedan)
F82 (M4 Coupe)
F83 (M4
Convertible)
F85 (X5 M Sports
Activity Vehicle)
F86 (X6 M Sports
Activity Vehicle)
F87 (M2 Coupe)
F90 (M5 Sedan)
Production Date
July 10, 2017 – September 26, 2018
March 27, 2017 – June 29, 2018
April 23, 2018 – May 8, 2019
September 13, 2017 – June 24, 2021
August 15, 2017 – June 24, 2021
February 13, 2017 – August 7, 2017
July 27, 2016 – October 11, 2018
July 10, 2017 – May 15, 2019
F97 (X3 M Sports
Activity Vehicle)
F98 (X4 M Sports
Activity Vehicle)
G01 (X3 Sports Activity
Vehicle)
G02 (X4 Sports Activity
Vehicle)
G05 (X5 Sports Activity
Vehicle)
G07 (X7 Sports Activity
Vehicle)
G14 (8 Series
Convertible)
G15 (8 Series
Coupe)
G20 (3 Series
Sedan)
G30 (5 Series
Sedan)
G32 (640i xDrive
Gran Turismo)
G12 (7 Series Sedan)
AFFECTED VEHICLES
Affected vehicles which require this Campaign to be completed will show it as “Open” when checked
either in AIR, the “Service Menu" of DCSnet (Dealer Communication System), ISPA NEXT or
Warranty Vehicle Inquiry.
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84 08 22_SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL UNIT - 3G SUNSET
SITUATION
The 3G network in the US has been shut down. This means that only the 4G network will be available. In
the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the
SIM card must perform an IMS registration in the mobile communication network. Due to a production error,
the telematics control units were delivered without an IMS configuration.
The Connected Drive voice services (Concierge Call, BMW Assistance, and emergency call voice) can no
longer be used regionally in the US in vehicle with telematics control units ATM-1 and TCB-4G.
Voice control of the vehicle and all other telephone (paired mobile devices) functions are not affected.
Emergency call location data is unaffected.
CORRECTION
Manually select the Telematics Control Unit to program using the most current version of ISTA.
PROCEDURE
The Telematics Control Unit must be programmed to write the IMS configuration into it. The vehicle’s
electrical system integration level (I-level) isn’t important. The act of programming itself will initiate the
update to the IMS configuration.
When programming with ISTA, only those control units for which a more up-to-date software is available will
be identified to be programmed.
If the Telematics Control Unit is not listed as part of the measures plan, it must be manually
selected.
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2.
3.
4.
5.
6.
84 08 22_SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL UNIT - 3G SUNSET
Start a programming session with ISTA
Select “Software Update”
Select “Advanced”
Select the Telematics Control Unit (ATM or TCB) and check off the “Programming” box
Determine Measures plan and complete the programming.
Follow the rework list for any final initializations or calibrations.
After the programming has been fully completed, check functionality of the system.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal/TIS/Technical
Documentation /Diagnostics and Programming/Programming Documentation.
CLAIM INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
For this Service Acton, if the Telematics Control Unit is not listed as part of the measures
plan, as noted above, it must be manually selected prior to programming the vehicle.
Please be sure to also perform any additional before and/or after work (including attaching labels)
as required by the open campaigns on the vehicle.
Close any other open programming and encoding Campaign repairs as outlined in the
corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Service Action will be via normal claim entry utilizing
the work package information below that applies.
Defect Code:
0084140200
Fx Gx Program control units (telematics control unit Sunset)
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
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Work Pkg
Labor Operation
Description (Plus work)
Labor Allowance
#1
00 72 903
Programming and encoding the vehicle
control units, includes Carrying out vehicle 8 FRU
test (00 00 556/61 21 528)
00 72 904
Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to
1 FRU
or during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)
Or:
#2
Or:
The vehicle arrives at your center and this Service Action shows open (No other Main work will be
performed or claimed during this workshop visit)
Work Pkg
Labor Operation Description (Main work)
Labor Allowance
#3
00 72 321
Programming and encoding the vehicle
control units, includes Carrying out vehicle
test (00 00 006/61 21 528)
00 72 322
Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to this
1 FRU
workshop visit (vehicle is already at the
specified Target integration level or higher,
no repair is necessary)
Refer to AIR
Or:
#4
Only one of the flat rate labor operation codes listed above can be used for claim
submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be
claimed per workshop visit.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
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For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Defect Code and labor operations (including the
diagnosis that applies*) in AIR that apply.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an
IDS ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an
IDS ticket to the Parts Department
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TSB/Document ID: B840822
Replacement Service Bulletin Number:
MFR Communication Date: 2023-03-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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MFR Component System:
MFR Component Subsystem:
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