Technical Service Bulletin

91-19-03 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056716/5

Release date:

4/25/2023

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range
To

PR Code

Atlas, Golf,
Golf R, GTI,
Golf
Sportwagen,
Tiguan LWB

2018-2019

All

All

All

All

I8F

Arteon, Jetta

2019

All

All

All

All

I8F

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2056716/5

4/25/2023

91-19-03

Update to SD Card text
under programming
instruction.

2056716/4

4/25/2023

91-19-03

Update to procedure.

2056716/3

4/17/2023

91-19-03

Update to procedure.

2056716/2

10/13/20

91-19-03

Update to procedure.

2056716/1

10/23/2019

91-19-03

Original publication.

Note:
This bulletin applies only to vehicles equipped with PR code I8F.
In addition to the symptoms listed below, this programming update proactively improves other
infotainment system characteristics.
The customer may report one or more of the following symptoms:
 Infotainment system freezes or reboots.
 Infotainment display is blank or black.
 Loss of audio output
 Volume control malfunctions
Page 1 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-03 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056716/4

Release date:

4/25/2023

 Navigation system malfunctions
 Poor call clarity during hands free call
 Frequency of the radio automatically switches to 87.7 MHz
 Abnormal noise(s) from audio system
 Radio preset malfunction
 Visible line(s) in MIB display
 Apple Car-Play malfunctions

Technical Background
This procedure resolves the concern(s) specified above by updating the MIB2 Infotainment System
software to the latest level 0883.
Note:
Vehicles with SW level 0890 will accept this update.

Production Solution
Not applicable.

Service
Note:
This technical bulletin must be read in its entirety before attempting the software update.

Software Update Procedure
1. Connect MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery.
2. Switch the ignition to the ON position.
3. Switch ON the Infotainment System.
4. Check the Software Version by pressing the “Menu” button.
5. Page over in the Infotainment menu and select “Settings” from the touchscreen menu.
6. In “System Settings”, scroll down to select “System Information” from the touchscreen menu.
 If the current software level displayed is any of the following versions, proceed with this Technical
Bulletin: 0842, 0867, 0870, 0876, 0879, 0890.


If the current software level is at 0883, this work procedure does not apply.

Page 2 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-03 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056716/4

Release date:

4/25/2023

Create the SD card with the SD Creator:
Refer to Technical Bulletin 00-19-04 Set Up SD Creator to Obtain Software Updates (2054866).
Use SD card part number 3G0.919.360.SR
Update Programming:
1. Insert the SD card 3G0.919.360.SR into the SD card reader.
2. Press and hold the “Menu” button on the MIB display for 10 seconds until “Service Mode” is entered.
3. Follow all on-screen prompts through completion of the SD card update.
4. Once the SD update portion has completed, connect the ODIS tester and initiate Guided Fault Finding
(GFF). Allow GFF to perform interrogation of all vehicle modules.
5. Once interrogation is complete, click on the “Special Functions” tab.
6. Under “005F – Information electronics module 1 -J794-”, select “Adapting software”.
7. From the SVM menu screen, select option 2 “Software update via measure code”.
8. When prompted, enter measure code 3700.
9. Follow all prompts through completion of the test plan.
10.

Once the update is complete, exit GFF and remove the SD card.

Tip:
The infotainment screen may reboot and/or go blank one or more times during the update. This is normal.

Page 3 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-03 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056716/4

Release date:

4/25/2023

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Atlas, Golf,
Golf R, GTI,
Golf
Sportwagen,
Tiguan LWB

2018-2019

All

All

All

All

Arteon, Jetta

2019

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:
9193

Damage
Code

HST

Damage Location (Depends on
Service No.)

--

--

0039

GRO 2)

Parts Manufacturer
Labor Operation 3) : Update Programming

91931999 = See GFF Time expenditure.

Labor Operation 3) : Charge Battery

27068950 = See Elsa for latest time units.

Causal Part: Select Labor Operation

91931999
Diagnostic Time 4)
70 TU max.

GFF Time expenditure
Road Test

01210002 = 00 TU
01210004 = 00 TU

Technical Diagnosis

01320000 = 00 TU max.

YES
NO
NO

Claim Comment: Input “As per Technical Bulletin 2056716” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
Page 4 of 5

© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-03 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Transaction No:

2056716/4

Release date:

4/25/2023

Required Parts and Tools
No Special Parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

MTRMSP0702 battery maintainer/charger

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates

SD Card:

3G0.919.360.SR

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.