Service Action
Code: 93P7
Subject
Revision Date
REVISION SUMMARY
IMPORTANT!
Battery Cell
Evaluation/Replacement

Affected Vehicles

REVISION

HV Battery Cell Module(s)
April 26, 2023
Updated claiming and work instructions.
•

Vehicles with CRITERIA 02 in ELSA have already been identified by the factory
as requiring battery cell module replacement(s). Owners of these vehicles MUST
schedule this service action directly with a certified Volkswagen battery repair
dealer.

•

Vehicles with CRITERIA 04 in ELSA can be scheduled for battery cell evaluation
with any authorized Volkswagen dealer; however if the evaluation indicates battery
cell replacement(s) is needed, the dealer performing the replacement(s) MUST be
a certified Volkswagen battery repair dealer.

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA
CAN

2021
2021

2022
2022

ID4
ID4

Vehicle
Count
20,949
1,431

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair
under this action. ELSA is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be
completed at the same time the vehicle is in the workshop for this campaign.

The high-voltage battery cells may experience an increased self-discharge due to a
production fault. This can lead to a reduction in battery capacity and in driving range. If
this condition exists in the vehicle, a warning lamp may illuminate and the message
“Electronic system does not work correctly. Please go to workshop.” may be shown in
the infotainment display.
Evaluate and, if necessary, replace the affected battery cell module(s).
On or about March 29, 2023, the campaign code was applied to affected vehicles.

Owner Notification

Owner notification took place in March 2023. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2027. Repairs must be performed on or before
this date to be eligible for payment. Keep this expiration date in mind when scheduling
customers for this action. If a customer wishes to have this service performed after the
expiration date, your dealerships normal parts and labor cost associated with this repair
will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales,
Service, Parts and Accounting personnel. Contact Warranty if you have any
questions.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023

93P7 Page 1 of 53

Dealers must ensure that every affected inventory vehicle has this campaign completed
before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023

93P7 Page 2 of 53

Parts Information (if required)
Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.

Repair Projection Tool:
(right click to open)

Criteria

Quantity
As needed

Part Number

P.O.C. Part Description

0Z1-915-599-H

CELL MOD.

Ordering
Method

IMPORTANT INFORMATION FOR PART NUMBER 0Z1-915-599-H (Cell module):
0Z1-915-599-H (Cell Module) will be return blocked. In the chance that a cell module
needs returning, this return will need to be schedule with your Dealer Support Specialist
(DSS).
For batteries not actively part of the repair process, either new or spent, dealers should
ensure compliance with local fire code battery storage requirements. Dealers who have
the appropriate storage capabilities/facilities that meet local fire code requirements, are
encouraged to order/ stock parts to complete the 93P7 Repair.

ALL

4 per cell module N -912-809-01

SCREW

1 per cell module D -G00-018-M3

PASTE

1 per cell module 0Z1-998-474

SEP. FILM

1

D -316-000-A1

UNDER COAT

1

D -454-300-H2

SEALANT

1

11A-998-844-A

Parts Kit*
(see next page for kit contents)

G -12E-100-1G CON
or
G -12E-100-1L DSP
or
G -12E-100-2L DSP

G12 EVO Coolant Concentrate

As needed

The following underbody trim clips are needed ONLY in the event of breakage. They
may not be required for every repair.
Up to 14

WHT-003-491

Free Order

UOL

NUT

NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023

93P7 Page 3 of 53

*11A-998-844-A PARTS KIT CONTENTS
Quantity

Part Number

Part Description

1

1HV-915-754-A

VALVE

2

0Z1-915-433-C

GASKET

24

N -909-428-04

BOLT

4

N -912-832-01

BOLT

82

WHT-009-218

BOLT

22

WHT-008-738-A

BOLT

1

1EA-802-131-A

CONNECTION

1

1EA-802-132-A

CONNECTION

1

1EA-998-103

SEP. FILM

4

N -102-252-02

BOLT

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023

93P7 Page 4 of 53

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

93P7

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator

Mark labor as causal if cell module(s) are not replaced
Mark CELL MOD* as causal part if a cell module(s) is replaced

Vehicle Wash

Do not claim wash under this action

Vehicle Loaner
(USA ONLY)

See special claiming instructions for rental/loaner claiming.

Vehicle Loaner
(Canada ONLY)

Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.

IMPORTANT CLAIMING
INFORMATION

NOTE: A second claim must be entered for rental/loaner claiming

The claiming operations are separated between non-battery repair dealers and battery
repair dealers. Use the correct claiming section based on your dealer’s battery repair
certification status.
If a vehicle is inspected at a NON-battery repair dealer and a cell module requires
replacement, the dealer inspecting the vehicle can claim the GFF time for performing
the test plan only.
The cell module replacement will then be completed by a certified battery repair dealer.

Continued on next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023

93P7 Page 5 of 53

NON-BATTERY REPAIR DEALER CLAIMING
Criteria Details

Criteria 02 = Vehicle has pre-identified cell module(s) to replace. Non-battery repair
dealers cannot perform the inspection or the repair. Non-battery repair dealers will not
be reimbursed for work on any Criteria 02 vehicle.
Criteria 04 = No pre-identified cell module(s). Vehicle requires GFF test plan to check
for cell modules with increased self-discharge.
Criteria 04 vehicles also have criteria C1 and C2 assigned to them.
C1: Test plan results = HV battery is OK and NO cell modules require
replacement.
C2: Test plan results = one or more cell modules require replacement.

Criteria ID: C1, C2 and 04
Scenario 1

Vehicle did not have pre-identified cell module(s) to replace.
GFF test plan indicated that no cell modules have increased self-discharge.
No cell module(s) required replacement.
Enter ONLY Criteria C1

LABOR

Criteria ID: C1, C2 and 04
Scenario 2

Labor Op

Time Units

Description

0183 00 99

10 TU + Time stated
on diagnostic protocol

Connect battery charger and perform “check
cell equalization” test plan

Vehicle did not have pre-identified cell module(s) to replace.
GFF test plan indicated cell module(s) have increased self-discharge.
Cell module(s) require replacement.
Cell module replacement cannot be performed at your dealer.
Enter ONLY criteria C2

IMPORTANT

DO NOT CLAIM CRITERIA C1 or 04!
Enter ONLY criteria C2. Doing so will allow the dealer inspecting the vehicle to claim
the inspection time without closing the campaign in ELSA. This also allows the dealer
repairing the vehicle to claim the cell module replacement.

LABOR

Criteria ID: C1 and 04

Labor Op

Time Units

Description

9301 01 99

10 TU + Time stated
on diagnostic protocol

Connect battery charger and perform “check
cell equalization” test plan

Check service history for a previous 93P7 inspection claim.
If a 93P7 inspection was previously performed, no work can be performed by a nonbattery repair dealer.

-END NON-BATTERY REPAIR DEALER CLAIMING-

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023

93P7 Page 6 of 53

BATTERY REPAIR DEALER CLAIMING
Criteria Details

Criteria 02 = Vehicle has pre-identified cell module(s) to replace.
Criteria 04 = No pre-identified cell module(s). Vehicle requires GFF test plan to check
for cell modules with increased self-discharge.
Criteria 04 vehicles also have criteria C1 and C2 assigned to them.
C1: Test plan results = HV battery is OK and NO cell modules require
replacement.
C2: Test plan results = one or more cell modules require replacement.

Criteria ID: C1, C2 and 04
Scenario 1

Vehicle did not have pre-identified cell module(s) to replace
GFF test plan indicated that no cell modules have increased self-discharge
No cell module(s) required replacement
Enter ONLY Criteria C1

LABOR

Criteria ID: C1, C2 and 04
Scenario 2

Labor Op

Time Units

Description

0183 00 99

10 TU + Time stated
on diagnostic protocol

Connect battery changer and perform “check
cell equalization” test plan

No pre-identified cell modules, but GFF test plan indicates cell module(s) require
replacement:
Enter ONLY Criteria 04
OR

Criteria ID: 02

Vehicle has pre-identified cell module(s) requiring replacement:
Enter ONLY Criteria 02
NOTE: It is possible that the pre-identified cell module was replaced on a previous
service visit (prior to 93P7 campaign launch). Instructions on how to claim these
scenarios are located at the end of the claiming section
OR

Continued on next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These