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SERVICE MANAGER

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SERVICE INFORMATION
APPLICABILITY:

2015MY WRX and STI Models

SUBJECT:
Fuel (Gasoline) Filler Door (Flap) Does Not Open

NUMBER: 09-57-14R
DATE: 06/11/14
REVISED: 08/22/14

INTRODUCTION
This bulletin provides new part number information along with a service procedure to address a
customer concern of the fuel filler door not opening when lifting the interior release lever.
COUNTERMEASURE IN PRODUCTION
The new part was incorporated into production May 30, 2014 starting with VIN F*811136.
PART INFORMATION
PART NUMBER

DESCRIPTION

51478VA002
10024AA300
10024AA170

Saucer Complete
WRX Fuel Requirement Label
STI Fuel Requirement Label

NOTE: Installation of this new assembly replaces the previous repair procedure which involved
installation of a revised spring and a new ring clip. A change was made to the plastic material used in
addition to incorporating the new style opener spring.

Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Service Information Number: 09-57-14R; Revised: 08/22/14

SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Page 1

SERVICE PROCEDURE / INFORMATION
• Apply protective tape to the edge of the fuel filler door and the vehicle body to protect the
finish as shown in the photo below.

•

Remove the fuel filler pipe protector (lock ring) by turning it CLOCKWISE.

•

CAREFULLY remove the retaining clips as necessary from the trunk threshold trim and the
inner liner as shown in the illustrations below to provide access to the back side of the fuel
filler area.

EI-04374

EI-03461

Continued...
Service Information Number: 09-57-14R; Revised: 08/22/14

Page 2

•

As shown in the illustration below, rotate the housing of the fuel door release latch
COUNTER-CLOCKWISE and remove it from the assembly.

•

Using a trim clip removal tool (or equivalent), pry up and remove the ring clip surrounding
the fuel filler neck. There are 4 clips securing the ring clip. This part is a one-time use item
as it will be broken during removal as shown in the photo below. REMINDER: Always
take proper precautions to protect the vehicle’s finish.

Back side view of
ring clip

Continued...
Service Information Number: 09-57-14R; Revised: 08/22/14

Page 3

•

Once the ring clip is removed, the fuel filler door assembly is ready to remove. Using a
finger in the latch hole, pull the rear part of the assembly toward you to disloge it
from the body. Once loose from the body, use another finger or a plastic trim tool to
“unhook” the rubber insert portion from the front of the filler neck then remove completely
as shown below.

•

Swap over the fuel cap / tether to the new saucer assembly. Release the tether retaining clip
using a plastic trim tool as shown below.

Continued...
Service Information Number: 09-57-14R; Revised: 08/22/14

Page 4

•

Remove the hex cap nut securing the outer body-color panel to the outside of the filler door.

•

Using a plastic trim tool, CAREFULLY work the trim tool in between the inner plastic filler
door and the metal outer panel to release the 2 upper retaining clips. Once the upper 2 clips
are released, the outer panel will be easy to remove from the door. A photo of the inner door
with the outer panel removed showing the 4 clip locations is provided below to use as a
reference.

Release with
Trim Tool

NOTE: Be careful not to drop or damage the outer panel while releasing the retaining clips.
Adding a piece of masking tape to secure the outer panel to the plastic door is a good extra safety
measure to prevent damage.
Continued...
Service Information Number: 09-57-14R; Revised: 08/22/14

Page 5

•

Transfer the outer panel to the new saucer’s filler door making sure all 4 retaining clips are reengaged. Reinstall the cap nut onto the outer panel’s mounting stud and torque to 5.5 ft. lbs.

•

Reinstall the new saucer assembly into the vehicle in the reverse order of removal. The new
saucer assembly includes a new plastic ring clip.

•

Once the assembly is back in position, secure it in place using the new plastic ring clip. The
ring clip can only be installed one way. Make sure the notch is positioned as shown below
then make sure all 4 retaining clips lock into position properly.

Notch
•

The remainder of the reassembly is in the opposite order of disassembly.

•

Affix the appropriate fuel requirement label to the inside of the filler door.

Service Information Number: 09-57-14R; Revised: 08/22/14

Page 6

•

Confirm proper operation of the fuel filler door release to complete the procedure.

WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the
following information:
LABOR DESCRIPTION

WRX / STI FUEL FLAP REPAIR PROCEDURE

Service Information Number: 09-57-14R; Revised: 08/22/14

LABOR
OPERATION #

FAIL
CODE

LABOR
TIME

A915-556

SGP-48

0.4

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