NHTSA ID Number: 10234817
Manufacturer Communication Number: TJ3651410
TSB/Document Date: 2023-04-24
Summary
Software Update Fails
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Software Update Fails and VIDA Can’t Connect, VGM
Unresponsive
TJ 36514.1.0
Issuer (Dept.)
Issue Date
Technical Service
2/28/23 3/8/23
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3900
Status Date
Function Description
Page
Media, navigation and communication
Page 1 of 2
DESCRIPTION:
Note: This TJ only applies to vehicles with the Android Automotive Operating System (iCUP).
If the vehicle is experiencing problems communicating with VIDA, especially in relation to a failed
SWDL attempt, this could be related to the VGM not responding. Please see information under
“Service” for advice.
VGM = Vehicle Gateway Module
SWDL = Software Download
CSC Customer Symptom Codes
Code
Description
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis range
Struc Week
Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
536
2021-9999
-
202037-999952
539
2022-9999
-
202139-999952
Technical Journal 36514.1.0
SERVICE:
If SWDL fails, the VGM might end up in an unresponsive state. To identify if this has happened, the
most clear symptom is that the car does not show up in VIDA. The car might be readable with DICE,
but it will not be possible to perform a SW reload or get out of this unresponsive state via the DICE.
To get the car communicating through VIDA, please perform the following steps:
1. Press the OnCall button; if the call is connected, this might trigger the VGM to respond in VIDA.
If this doesn’t help, continue with the below step.
2. Exchange the VGM with a donor VGM (the HW part numbers do NOT need to match); if the
car shows up in VIDA, connect to the car, but do NOT do a readout. Without disconnecting the
VIDA connection, remove the donor VGM and replace it with the original VGM (it is important
that this step is executed within a few minutes).
3. If the car now shows up in VIDA, and diagnostic communication is possible, perform a reload of
the VGM. If successful, the VGM is now restored.
If the VIDA connection cannot be restored by the above steps, or if a donor VGM is not available, the
VGM might need to be replaced with a new one. If this is the case, please perform the steps below:
1. Reload the new VGM in the car.
2. While still connected in VIDA, remove the new VGM and replace it with the original VGM.
3. If the VIDA connection is still present, perform a reload of the original VGM. If the reload is
successful, one of the VGMs can now be used as a donor VGM in future cases similar to the one
described in this TJ.
Note:
TJ 31946 advises against exchanging components between cars for testing purposes. If you are
unsure of the procedures and methods described in the steps above, please contact your local
helpdesk for assistance--see information listed in “Vehicle Report” section below.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use the attached VST
Operation No.
VST Operation Number
VST Operation Number
Description
39752-2
Vehicle Gateway Module (VGM) Removal
99921-2
General reimbursement
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3900.
Page 2 of 2
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TSB/Document ID: TJ3651410
Replacement Service Bulletin Number:
MFR Communication Date: 2023-03-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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