NHTSA ID Number: 10234784
Manufacturer Communication Number: TJ34102b
TSB/Document Date: 2023-04-24
Summary
Unnecessary Replacements of BEV and PHEV Charging Cables
Service and Parts Business
Technical Journal
TITLE:
Unnecessary Replacements of BEV and PHEV Charging Cables
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 34102.3.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo
Car USA
2023-02-08
2023-02-09
FUNC GROUP:
3773
FUNC DESC:
Cable harness, high volt. ext.
charging
Page 1 of 4
“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If a customer claims their Mode 2 Charging Cable (for charging at a household socket, not at a wall box)
is going into failure mode (red LED indication blinking or permanent), the cable should not be replaced
unless the issue can be reproduced at the workshop.
Please also follow the instructions under “Service.”
CSC Customer Symptom Codes
Code
YN
YL
YW
Description
High voltage battery/Discharged/poor charge
Plug-in charging/No/reduced/incorrect function/With external AC-cable
Charging socket/LED indicates fault/reduced charging/Unsure when/at all times
DTC Diagnostic Trouble Codes
Control Module
OBC
Code
P0D67A2
Fault Type
Intermittent
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC
Technical Journal 34102.3.0
Vehicle Type
Type
Eng
224
224
225
225
227
227
235
236
238
238
246
246
256
256
2XX
2XX
536
536
539
539
BK
H6
BK
H6
BK
H6
H6
H6
BK
H6
BK
H6
BK
H6
BC
BR
ED
EF
ED
EF
Eng
Desc
B1LPHEV
BH6PHEV
B1LPHEV
BH6PHEV
B1LPHEV
BH6PHEV
BH6PHEV
BH6PHEV
B1LPHEV
BH6PHEV
B1LPHEV
BH6PHEV
B1LPHEV
BH6PHEV
E400V6
E400V2
E400V6
E400V2
Sales
Body
Gear
Steer
Model Year
Plant
2020-2022
2022-9999
2020-2022
2022-9999
2020-2022
2022-9999
2022-9999
2022-9999
2020-2022
2022-9999
2020-2022
2022-9999
2020-2022
2022-9999
2016-9999
2018-9999
2021-2023
2022-2023
2022-2023
2022-2023
Chassis range
-
Struc Week
Range
201920-202146
202147-999952
201920-202146
202147-999952
201920-202146
202147-999952
202147-999952
202147-999952
201920-202146
202147-999952
201920-202146
202147-999952
201920-202146
202147-999952
201526-999952
201717-999952
202037-202317
202146-202317
202139-202317
202139-202317
SERVICE:
The majority of charge cables replaced have been found to have no fault.
The internal logs in the cable’s control unit often show that charging has been attempted with a lack of
ground at the home outlet side.
This may indicate that the customer experienced a fault because of an intermittent, poor, or missing
ground connection at the outlet(s) where they attempted to charge.
Before replacing the cable, the fault should be confirmed in the workshop according to the following
method:
•
•
Test a known good cable, outlet & vehicle and confirm the vehicle charges correctly (white status
indicator blinking on the cable). Test using the same type of outlet that the customer is using (either
110 volt or 220 volt).
Test the customer’s cable using the same known good outlet and vehicle. Confirm that there is a
fault, usually accompanied by one of the following:
- No indicators illuminate.
- Blinking red indicator.
- Permanent red indicator.
Page 2 of 4
2023-02-09
Technical Journal 34102.3.0
Note 1: A momentary blink of the red indicator at plug-in to the wall outlet is the normal startup check.
This blink is then followed by the white Indicator.
Note 2: Check of the cable is part of the recommended fault tracing in VIDA (CSC YW recommended)
Replace the cable if a fault can be reproduced.
If an intermittent fault is suspected, please create a TIE Vehicle Report (Support Needed) and include a
detailed description of the customer’s complaint.
* If the fault cannot be reproduced at the workshop, it is likely that the external charging source
(household socket where the customer charges) is the root cause of the charging issues. Inform the
customer to follow the advice given in the owner’s manual which includes the following:
•
•
•
•
•
•
The charging cable has a built-in circuit breaker. Charging must only take place with grounded and
approved sockets.
Never connect the charging cable to an extension cord or a multiple-plug socket.
Do not use one or more adapters between the charging cable and the electrical socket.
Do not connect one or more adapters of any type between the charging cable and the car.
Do not use an external timer between the charging cable and the electrical socket.
If the fuse of the wall socket has too low a current capacity, the fuse could blow while the car is
charging. Set a lower amperage for charging in the car’s center display (BEV only). If the problems
persist, contact a qualified electrician for investigation of further measures.
Note 3: Checking of the external charging source - though cannot be performed at the workshop when
the problem is caused by the customer’s household socket - is part of the recommended fault tracing in
VIDA (CSC YW recommended)
* Vehicles types, engines, and DTC added in this version 2 of the Technical Journal
List of abbreviations:
TJ - Technical Journal
LED - Light-emitting diode
DTC - Diagnostic Trouble Code
CSC - Customer Symptom Code
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, the following data must be used:
Failing Part: PN of the replaced Mode 2 charging cable
VST OP number: No OP number as the check is part of fault tracing in VIDA (CSC YW recommended)
NOTE TJ number must be stated in the repair order text.
2023-02-09
Page 3 of 4
Technical Journal 34102.3.0
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use the
concern area “Vehicle Report” and sub-concern area “Support Needed,” use function group 3771.
If possible, attach a short video showing the failure. For suspected intermittent faults, include a detailed
description of the customer’s complaint.
Page 4 of 4
2023-02-09
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TSB/Document ID: TJ34102b
Replacement Service Bulletin Number:
MFR Communication Date: 2023-02-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM: CABLES
MFR Component System:
MFR Component Subsystem:
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