Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
connect.altec.com/login

Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929

This notice applies to your vehicle. Refer to the provided list.
Original Equipment Manufacturer Customer Satisfaction Campaign benefiting Altec installed equipment.
Dear Altec Owner,
Altec Industries, Inc. has been notified that a condition exists based upon a notification from the Original Equipment Manufacturer (OEM) of component(s) or accessory(ies) included with your Altec equipment. This relates to
the operation or customer satisfaction of the component(s) or accessory(ies).
Refer to attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information in the attached notice.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction with
Altec products.
Thank you for your immediate attention on this important matter.

Component/Supplier Recall---CSR- 3063-A
Winch Remote Replacement
(Warn Industries — NHTSA 22E-101)
Units Affected: Certain units built from December 2020 to September 2022 equipped with Warn Industries winches. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Warn Industries, Inc. has decided a defect which relates to motor vehicle safety exists in the bumper winch
on your unit with the serial number shown in the attached list or on Altec Connect.
Refer to the included communication from Warn Industries for more information.
Customer Action: Follow the guidance in the included communication from Warn Industries.
Requirements: Altec is not able to perform this repair. The work must be completed by the customer.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref

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Altec Use Only
0.0 hr
0.0 hr
N/A
Not included
90
990000058, 991036477, 991226302, 991483889
N/A

Description
N/A

Altec Use Only
Part No.
N/A

Qty Warranty
N/A N/A

Released: April 4, 2023

WARN INDUSTRIES, INC.
12900 SE Capps Road
Clackamas, Oregon 97015

January 10, 2023

IMPORTANT SAFETY RECALL NOTICE
NHTSA Recall No. 22E101
Re:

WARN® Handheld Wireless/Corded Remote Control for VR EVO Winches

To:

Owners of WARN VR EVO Winches

Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remotecontrol device that was sold with WARN VR EVO winches. A small number of remotes which have been
exposed to or submerged in water have exhibited failures that can result in unintended winch operation,
which increases the risk of injury. Only the remote is subject to this recall notice, the winch is not affected.
This notice applies to product sold and used in the USA.
Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to
November 29, 2022.
PN 103254 - VR EVO 12
PN 103250 - VR EVO 8
PN 102355 - VR EVO 12-S
PN 103251 - VR EVO 8-S
PN 104218 - S/P Remote & Control Module
PN 103252 - VR EVO 10
PN 103253 - VR EVO 10-S
Product Identification:
VR EVO Winch Serial numbers Affected:
03062019xxxx - 29112022xxxx
(03 June 2019 - 29 November 2022)
Serial numbers are located on the back side of the
winch drum support.

AND, with this Remote Switch Face Configuration
(all components on the switch face are black in color)

What should you do?
If you own any of the products listed above, we ask that you immediately do the following:
1. Stop using the remote.
2. Follow the attached instructions and inspect the inside of the remote for corrosion.
3. Remove the battery pack from inside the remote as shown in the attached instructions to disable the
wireless control function.
4. The remote can still be used to control the winch when physically plugged into the winch without the
battery pack.
5. Keep the remote dry and unplugged when not in use.
A copy of these instructions can also be found at: www.warn.com/vr-evo-remote-info
If your remote has been exposed to water, or is malfunctioning, contact WARN Customer Service at
800-543-9276 or [email protected] to arrange for a replacement.

What will we do?
• Warn Industries is developing a replacement water-resistant remote control that it will make available to
affected customers, at no charge, when the product is available.
• Warn will replace your existing VR EVO remote with a “corded-only” remote if any internal corrosion is
observed when removing the battery pack.
• As compensation for losing the wireless functionality on your existing remote or replacement “cordedonly” remote, Warn Industries will provide current VR EVO winch owners with a $100 coupon valid toward
the purchase of a new wireless remote product, or any other future purchase on www.warn.com.
• Registration and instructions on how to receive your coupon can be found at: www.warn.com/vr-evoremote-info. Winch owners will be required to provide verification of battery pack removal and or proof
of purchase to receive the coupon.
• The inspection and replacement will take approximately 5 - 10 minutes.
Who Should You Contact with Further Questions or Concerns?
If you have questions or concerns about this recall, please contact WARN Customer Service at 800-543-9276 or
[email protected], or visit our website at www.warn.com/vr-evo-remote-info.
If Warn Industries fails or is unable to remedy this defect without charge, or within a reasonable amount of time,
you may submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Ave SE, Washington, DC 20590. You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:
1-800-424-9153); or go to http://www.safercar.gov.
What If You Already Paid for This Repair?
You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may
submit your receipts along with a reimbursement request to [email protected] or by mail to Warn Industries, Attn: VR
EVO Remote Recall, 12900 SE Capps Rd., Clackamas, OR 97015.

The safety of our customers is paramount to Warn Industries. Since 1948, Warn has put the customer first by
offering the highest quality products and by doing the right thing. These core values will continue on into our
75th year of business.
Sincerely,
Kyle Shiminski
VP & General Manager
Warn Industries

VR EVO Remote Battery Pack Removal Instructions
Take time to fully read and complete all
instructional steps and warnings.
WARNING Always store the remote control in a
protected, clean, dry area.

1.

Using a Phillips screwdriver,
remove the three screws from
the remote control cover.

2.

Remove the remote control
cover and locate the battery
pack.

WARNING Never leave remote control where it can be
activated during free spooling, rigging, or when the winch
is not being used.
WARNING Never leave the winch remote control
plugged in when installing, freespooling, rigging, servicing
or when the winch is not being used.

3.

Cut the gray and white wires to release
the battery pack from the remote.

WARNING If corrosion is observed on the
circuit board or battery pack, DO NOT USE THE
REMOTE. Contact Warn Industries’ Customer
Service for a replacement.

With battery pack removed, replace the remote
control cover and the three screws.

4.

Remove and discard the battery pack completely.

6.

When winch is not in use, unplug the remote control cable from the remote control
base AND the winch remote socket. Store the remote control in a protected, dry place.

5.

For further information or
any questions contact:
WARN INDUSTRIES, INC.
12900 S.E. Capps Road,
Clackamas
OR USA 97015-8903
1-503-722-1200,
Customer Service:
1-800-543-9276
or visit www.warn.com.
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