TJ36513 Service Bulletin/Repair Instructions

Service and Parts Business
Technical Journal

TITLE:
Towbar TRM not responding

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36513.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2023-02-07
2023-02-13
FUNC GROUP:
FUNC DESC:
8920
Recovery and towing unit
Page 1 of 2
“Right first time in Time”

DESCRIPTION:

If vehicle is showing symptom of towbar/trailer module (TRM) with no function, no VIDA

communication and/or DIM message “Trailer system service required” is displayed, follow the

instructions under “Service”.

Note! TJ only applicable for vehicles with TRM part number 32386674. This TRM was introduced

22w42 to aftermarket.

CSC Customer Symptom Codes

Code

ZV
Description

Towing device/Does not work
DTC Diagnostic Trouble Codes

Vehicle Type

Type

224

225

227

234

235

236

238
Eng
Eng

Desc
Sales
Body
Gear
Steer
Model Year

2019-9999

2019-9999

2019-9999

2017-2017

2017-9999

2017-9999

2017-9999
Plant
Chassis range

-
Produced and printed in the USA and available as an electronic document.

© 2023 VOLVO CAR USA, LLC
Struc Week

Range

201835-209952

201817-209952

201846-209952

201617-209952

201624-209952

201646-209952

201646-209952
Technical Journal 36513.1.0

Type
Eng
Eng

Desc
Sales
246

256

536

539
Body
Gear
Steer
Model Year

2018-9999

2016-9999

2019-9999

2022-9999
Plant
Chassis range

-
Struc Week

Range

201717-209952

201505-209952

201746-209952

202140-209952
SERVICE:

Analysis ongoing.

Perform a 12V battery reset of the vehicle for 20 minutes. If the problem disappears, do not replace any

parts.

Warranty claim info:

To get warranty claim accepted for a job described in this TJ, please use the attached VST OP number.

Note that the TJ number must be stated in repair order text.

VST Operation Number

VST Operation Number

99921-2
Description

General Reimbursement acc. To TJ
VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern

area “Vehicle Report” and sub concern area “Support not needed”, use function group 8920.
Page 2 of 2
2023-02-13

Bestseller No. 1

KINGBOLEN Ediag Elite OBD2 Scanner Bluetooth, Bidirectional Test Scanner All System Diagnostic Tool for iOS & Android, 15+ Hot Reset, CANFD Protocol, FCA AutoAuth, No Subscriptions Lifetime Update

OBD2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15+ reset service, bidirectional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth OBD2 scanner diagnostic tool ideal for DIY's and private car owners.
Bidirectional Test for Quickly Locating Problems: The Bidirectional Scan tool allows you to send commands directly from your smartphone to your vehicle for active testing. This feature helps to quickly narrow down problems such as air conditioning clutches, windows, doors, sunroofs, etc., reducing diagnostic time for mechanics and helping DIY users locate faults more easily. In addition, Ediag Elite provides fault analysis and repair guidance to help you solve problems efficiently.
15+ Maintenance Resets: The current version introduces 15+ popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us check compatibility.
Wide Compatibility CANFD & FCA Autoauth: Compatible with GM, Ford, Toyota, Chrysler, Honda, Mazda, Nissan, Mitsubishi, Hyundai, KIA with standard OBD2 port from 1996 to newer. More car brands and features will be released gradually. Newest Ediag Elite scanner supports CANFD Protocol and FCA cars. Note: Coverage may vary on different vehicle by model& year ,Please contact us to confirm compatibility before purchase.
Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent Auto VIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time data. Data logging/reporting is available for playback and further analysis

SaleBestseller No. 2

KINGBOLEN K7 Bidirectional Scan Tool 2026 OBD2 Scanner Bluetooth with Lifetime Updates, No Annual Fees, 31+ Resets, Component Matching, All System Diagnostic, CAN FD, FCA AutoAuth, Crankshaft Relearn

No Annual Fees & 2026 Upgraded CAN FD: Why pay $199/year or more for updates? The 2026 newest Kingbolen K7 obd2 scanner features have been upgraded to Lifetime Updates without subscription fees, saving you significant costs in the long run. K7 scan tool also adds the CAN FD protocol for the latest GM models (2019+), enabling faster data transfer, reducing the risk of undetected errors
2026 Newest Top-tier Car Scanner: Kingbolen K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Test, ECU Online/Offline Code, 31+ Resets, PMI for Ford, Lincoln, Mazda, Global version for 100+ brand vehicles and 17 languages, no area limit, FCA AutoAuth
OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with Auto Vin can do one-click to scan ECUs on most of vehicles, like pcm, ecm, eps, bcm, tpms, sas, a/c system... to read/clear code, view live data, freeze frame, read ecu info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
Bidirectional Test/Active Test & ECU Code: Stop guessing and start fixing. Bidirectional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to save money and time on car repairs when performing complex maintenance and repair
31 Reset Functions: Avoid expensive dealership visits for simple services. Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional diagnostic scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABS Bleeding, Injector Code, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. Note: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase

SaleBestseller No. 3

KINGBOLEN OBD2 Scanner S608, 2026 Bidirectional Scan Tool for ABS/SRS/Transmission/Engine, 9 Resets Oil Brake DPF Bleed Gear Injector Throttle BMS SAS, CAN FD & FCA/Renault SGW, Lifetime Free Update

WHY S608 STANDS OUT:2026 Kingbolen S608 is the only scanner <200 bucks that offers powerful active tests on Engine, ABS, SRS, and Transmission systems. Offers 9 resets,Covers 110+ global brands with a 6.2'' larger touchscreen
KINGBOLEN'S NEW BIDIRECTIONAL SCAN TOOL: As the 2026 upgraded version of S600, our Newest S608 obd2 scanner has the powerful Bi-directional Control on Engine, ABS, SRS, and Transmission systems. It can send commands to the ECUs of actuators for functional tests and work status checks, such as ABS, fuel injectors, adjusting throttle, coolant pumps, EVAP test, fuel trim reset, etc. No more Guesswork. Quickly identify problem components without teardown, get fuss-free results in seconds.
【9 HOT RESET SERVICES CAR SCANNER】Tired of costly mechanic trips for common resets? The Kingbolen S608 obd2 scanner lets you do it yourself, even for beginners—quickly and effortlessly! It offers 9 hot reset functions: Oil/EPB Reset, ABS Bleeding, SAS Calibration, DPF Regeneration, Injector Coding, BMS Matching, Throttle Adaptation, Gear Learning. Stop paying mechanics for 5-minute jobs. Save hundreds per year! 🚗*Function vary from vehicle models. reach us to check compatibility firstly!
【4 SYSTEM DIAGNOSTIC TOOL + FULL OBDII FUNCTIONS】Kingbolen S608 is an OBDII scanner and 4 systems diagnostic tool made for home mechanics, DIYers, and professionals. You can access Engine, ABS, SRS, Transmission fault codes, track live data in graphs, and onboard DTC library lookup to find the right troubleshooting procedure, and diagnose with full 10 OBD2 test modes to fix most of emission issues. Give your aging cars routine maintenance to avoid costly repairs, a breakdown, or even a crash.
【NEW CAN FD, FCA/RENAULT SGW, 140+ BRANDS】Kingbolen S608 scanner for car supports 140+ vehicle brands, 100,000+ models, 28 languages and can be used worldwide. S608 stays up-to-date with modern vehicles, allows secure access to 2017+ FCA cars and 2015+ Renault cars (📢*Need to purchase an AutoAuth/Renault account by yourself), and supports the latest CAN-FD protocol for 2019+ GM/Chrysler, enabling 2X faster data transfer and more precise diagnostics. 🚗*Check compatibility before purchase.

This product presentation was made with AAWP plugin.

Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

Buffer Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads Bluesky Copy Mastodon Nextdoor