22-NA-253 Service Bulletin/Repair Instructions

Bulletin No.:
Service Bulletin
Date:
22-NA-253

March, 2023
TECHNICAL

Subject:
Cluster RPO UDV 162.1 Software Update – Multiple Updates
Brand:
Model:
Chevrolet
GMC
Model Year:

from
to
Silverado 1500 LTD

(RPO J22, VIN Digit

5 = A / D)
2022
2022
Silverado 1500
2023
2023
Sierra 1500 Limited

(RPO J22, VIN Digit

5 = H / U)
2022
2022
Sierra 1500
2023
2023
VIN:

from
Engine:
Transmission:
to
Involved Region or Country
United States, Canada, Mexico, Europe, Uzbekistan, Russia, Middle East, Argentina

(Mercosur), Brazil (Mercosur), Bolivia (West), Chile (West), Colombia (West), Ecuador

(West), Paraguay (West), Peru (West), Uruguay (West), Japan, Cadillac Korea (South

Korea), Thailand (ASEAN), Australia/New Zealand, Other Africa
Additional Options (RPOs)
Equipped with RPO UDV
Condition
Some customers may comment on software related issues with the CLUSTER.

Continuous improvement software updates for the INSTRUMENT CLUSTER are being

released with improvements made in several areas.
Cause
The cause of the condition may be software anomalies in the CLUSTER.
Correction
A new cluster software update, version 162.1, was released to service for vehicles

equipped with Cluster system RPO UDV only. In addition to providing general

robustness and stability enhancements, this update includes all enhancements from

previous software version releases. Along with the vehicles mentioned above, vehicles in

unconnected markets, and fleet customers may need the dealer to reprogram the

instrument cluster with the new software package.
162.1 Most Notable Improvements in the CLUSTER

Important: Improvements will vary by model, build

configuration, system, and sales region. Not all

vehicles have all features.

Most notable improvements contained in this release

may include but not limited to:

• Cluster sets U053B00 Invalid data received from

external object calculating module – Adaptive

Cruise may not function.

• Drive Mode Control Animations, Cluster - Drive

mode animations mismatch intermittently on

shutdown and may be visible to the customer.
Service Procedure

Important: Service agents must comply with all

International, Federal, State, Provincial, and/or

Local laws applicable to the activities it performs

under this bulletin, including but not limited to

handling, deploying, preparing, classifying,

packaging, marking, labeling, and shipping

dangerous goods. In the event of a conflict between

Copyright 2023 General Motors LLC. All Rights Reserved.
the procedures set forth in this bulletin and the

laws that apply to your dealership, you must follow

those applicable laws.

Caution: Before downloading the update files, be sure

the computer is connected to the internet through a

network cable (hardwired). DO NOT DOWNLOAD or

install the files wirelessly. If there is an interruption

during programming, programming failure or control

module damage may occur.

• Ensure the programming tool is equipped with the

latest software and is securely connected to the

data link connector. If there is an interruption

during programming, programming failure or

control module damage may occur.

• Stable battery voltage is critical during

programming. Any fluctuation, spiking, over

voltage or loss of voltage will interrupt

programming. Install a GM Authorized

Programming Support Tool to maintain system

voltage. Refer to www.gmdesolutions.com for

further information. If not available, connect a fully
Page 2
March, 2023
charged 12 V jumper or booster pack

disconnected from the AC voltage supply. DO

NOT connect a battery charger.

• Follow the on-screen prompts regarding ignition

power mode, but ensure that anything that drains

excessive power (exterior lights, HVAC blower

motor, etc) is off.

• Clear DTCs after programming is complete.

Clearing powertrain DTCs will set the Inspection/

Maintenance (I/M) system status indicators to NO.

Important: The service technician always needs to

verify that the VIN displayed in the TLC left side drop

down menu and the top center window match the VIN

plate of the vehicle to be programmed prior to using

Service Programming System 2 (SPS2) for

programming or reprogramming a module.

• For the TLC application, service technicians need

to always ensure that the power mode (ignition) is

“ON” before reading the VIN from the vehicle’s

VIN master module and that they do not select a

VIN that is already in the TLC application memory

from a previous vehicle.
Bulletin No.: 22-NA-253
•
If the VIN that shows up in the TLC top center

window after correctly reading the VIN from the

vehicle does not match the VIN plate of the

vehicle, manually type in the VIN characters from

the vehicle VIN plate into the TLC top center

window and use these for programming or

reprogramming the subject module with the

correct vehicle VIN and software and/or

calibrations.

• The Engine Control Module (ECM) is the master

module (for VIP vehicles) that TLC reads to

determine the VIN of the vehicle. If the VIN read

from the vehicle by TLC does not match the VIN

plate of the vehicle, the ECM also needs to be

reprogrammed with the correct VIN, software and

calibrations that match the vehicle’s VIN plate.

• The Body Control Module (BCM) is the master

module (for GEM vehicles) that TLC reads to

determine the VIN of the vehicle. If the VIN read

from the vehicle by TLC does not match the VIN

plate of the vehicle, the BCM also needs to be

reprogrammed with the correct VIN, software and

calibrations that match the vehicle’s VIN plate.

Caution: Be sure the VIN selected in the drop down

menu (1) is the same as the vehicle connected (2)

before beginning programming.
5743643
Bulletin No.: 22-NA-253
March, 2023
Page 3
Important: If the vehicle VIN DOES NOT match, the

message below will be shown
5877000
5644477
Important: Techline Connect screens shown above.

Important: If the same calibration/software warning is

noted on the TLC Summary screen, select OK and

follow screen instructions. After a successful

programming event, the WCC is located in the Service
Programming System dialogue box of the SPS

Summary screen. No further action is required. Refer to

the Warranty section of the bulletin.

1. Reprogram the Instrument Cluster Module. Refer

to P16 Instrument Cluster: Programming and

Setup in SI.
Page 4
March, 2023
Bulletin No.: 22-NA-253
5644478
Note: The screenshot above is an example of module

programming and may not be indicative of the specific

module that is being programmed. Module selection

and VIN information have been blacked out.

Important: To avoid warranty transaction rejections,

you MUST record the warranty claim code provided on

the Warranty Claim Code (WCC) screen shown above

on the job card. Refer to callout 1 above for the location

of the WCC on the screen.

2. Record SPS Warranty Claim Code on job card for

warranty transaction submission.
Bulletin No.: 22-NA-253
March, 2023
Page 5
Warranty Information

For vehicles repaired under the Bumper-to-Bumper

coverage (Canada Base Warranty coverage), use the

following labor operation. Reference the Applicable

Warranties section of Investigate Vehicle History (IVH)

for coverage information.

Labor Operation
Description
Labor Time
*2889118
Reprogram Instrument Cluster with 162.1 Software
0.5 hr
*This is a unique Labor Operation for Bulletin use only.

Important: **To avoid warranty transaction rejections, carefully read and follow the instructions below:
6125814
•

•
The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.

When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty

Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code

field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS2.
Page 6
March, 2023
Bulletin No.: 22-NA-253
Warranty Claim Code Information Retrieval
6125774
If the Warranty Claim Code was not recorded on the

Job Card, the code can be retrieved in the SPS2

system as follows:

1. Open TLC on the computer used to program the

vehicle.

2. Select and start SPS2.

3. Select Settings (1).

4. Select the Warranty Claim Code tab (2).

The VIN, Warranty Claim Code and Date/Time will be

listed on a roster of recent programming events. If the

code is retrievable, dealers should resubmit the

transaction making sure to include the code in the SPS

Warranty Claim Code field.

Version
2
Modified
Released December 20, 2022

Revised March 01, 2023 – Updated Additional Options, Condition, Cause, Correction,

and Most Notable Improvements to specify the Instrument Cluster.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these

technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper

service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a

job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your

vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the

information.
WE SUPPORT VOLUNTARY

TECHNICIAN

CERTIFICATION

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