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Service Diagnostic Tool Unable To Read Vehicle Identification Number (VIN)

EMISSIONS RELATED RECALL
Subject:

Global Recall Action
Number: H223v3

Publication No.: H223v3

Service Diagnostic Tool Unable To Read Vehicle
Identification Number (VIN)

Model: F-TYPE (X152)
Model Year: 2018
Date of Issue: 02 March
2023

To:

Jaguar Land Rover North America, LLC.

For the
Attention of:

The approved Jaguar Land Rover (JLR) retailer/authorized repairer.

Important:

NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified on certain Jaguar F-TYPE 2018 Model Year (MY) vehicles, where if the vehicle is subjected to state
inspection, inspectors are unable to read the Vehicle Identification Number (VIN) from the vehicle using a handheld diagnstic tool
during vehicle functionality testing. This concern does not affect the vehicle's emissions output.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to
be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If
you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as
the repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

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SERVICE INSTRUCTION

SERVICE INSTRUCTION - H223V3
THE BELOW PARTS INFORMATION IS REQUIRED FOR NAS ONLY
NOTES:
An allowance of $0.50 USD for the authorized modification label has been provided and should be claimed using code 'ZZZ001'.
* When ordering parts, order only the expected percentage demand of parts identified.
** Order quantity of '1-25' will ship as 1 pack of 25 labels.
*** Order quantity of '1' is a pack of 25 certificates.
Part
Number

Description

Qty/
£

% Of Vehicles Requiring This Part*

Authorized modification label

JLM21848

1**

100

CA vehicle emission recall - Proof of correction certificate (California-registered vehicles
only)

JLM21849

1***

100 (California-registered vehicles
only)

* When ordering parts, order no more than the expected percentage failure rate of parts identified

SROs
Description

SRO

Time

Powertrain Control Module (PCM) - Update - Replace ECU 85.18.03 0.2
Drive in/drive out

10.10.10 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code H223 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.
Program Code Option

Description

SRO

Time Part Number

Qty

H223

A

PCM - Update - Replace ECU 85.18.03 0.2

ZZZ001

$0.50

H223

B

PCM - Update - Replace ECU 10.10.10 0.2
Drive in/drive out
10.10.10 0.2

ZZZ001

$0.50

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current Jaguar Land Rover (JLR) Global Warranty Manual, and its amendments, unless
stated otherwise in this bulletin.

Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).
Table of Contents
REMOVAL AND INSTALLATION: DIAGNOSTIC INSTRUCTION - USING TOPIx CLOUD DIAGNOSTICS

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SERVICE INSTRUCTION

REMOVAL AND INSTALLATION: NAS ONLY - Service Instruction

DIAGNOSTIC INSTRUCTION - USING TOPIX CLOUD DIAGNOSTICS
1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
2.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
3.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
4. Update the PCM 5.
NOTE:
If required.
Select the link to enable transit mode.
6.
NOTE:
If required.
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
8. Disconnect the JLR approved diagnostic equipment and the JLR approved
battery support unit.

NAS ONLY - SERVICE INSTRUCTION
California registered vehicles only
1. Hand the customer a completed CA proof of correction certificate at vehicle
handover.
All other vehicles
2. Install a completed authorized modification label to the radiator support panel.

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3/2/23, 8:01 AM

H223v3 - Service Diagnostic Tool Unable To Read Vehicle Identification Number (VIN) | TOPIx

SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: H223
Date: month/year

EMISSIONS RELATED RECALL - F-TYPE - Service Dianostic Tool Unable To Read Vehicle Identification
Number Dear
Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a
possible emissions related problem may occur on certain Jaguar vehicles within a specific production range. Please read the information
below, this will explain the actions we intend to take and what you will need to do.
Reason for this bulletin
A concern has been identified on certain Jaguar F-TYPE 2018 Model Year vehicles, where if the vehicle is subjected to state inspection,
inspectors are unable to read the Vehicle Identification Number (VIN) from the vehicle using a handheld dianostic tool during vehicle
functionality testing. This concern does not affect the vehicle's emissions output.
What will your Jaguar retailer/authorized repairer do?
The Powertrain Control Module (PCM) will be updated.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your
retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Jaguar retailer/authorized repairer without delay. To book your vehicle in for this action you will need to
provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle.
The program code for the action.
If you do not have a retailer/authorized repairer, please access www.jaguar.co.uk, www.jaguar.com, for contact details.
If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to
Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or
contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will
closely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you,
in advance, for your co-operation.
Yours sincerely
Head of Business

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Questions And Answers

Technical Questions And Answers
FOR USE ON ENQUIRY
Jaguar Land Rover H223

Certain 2018 Model Year (MY) Jaguar F-TYPE vehicles for inability to
read the Vehicle Identification Number (VIN) using a handheld scan
tool.
A concern has been identified on certain 2018 MY Jaguar F-TYPE vehicles where the VIN is unable to be read using a hand held On
Board Diagnostics (OBD) scan tool as required by regulation. Should an affected vehicle be subjected to state inspection, inspectors
are unable to read the VIN from vehicle using a handheld scanner during OBD functionality testing.

Question 1
Who do I contact if a member of the press contacts me about this recall?

Answer
Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.

Question 2
Why is JLR Limited recalling these vehicles?

Answer
A concern has been identified on certain Jaguar F-TYPE 2018 MY vehicles where if the vehicle is subjected to state inspection,
inspectors are unable to read the VIN from vehicle using a handheld scanner during OBD functionality testing.

Question 3
Can you tell me more about what is wrong with the vehicles?

Answer
During the course of product certification it was recognized that the requirement to provide VIN read capability was omitted from the
specification of vehicles affected. By agreement with the authorities, a retrospective vehicle field update program was accepted.

Question 4
How would the customer become aware of their vehicle potentially having this concern?

Answer
Customers would not be aware of this potential defect, prior to a state inspection.

Question 5
Does this concern affect vehicle compliance?

Answer
Yes, this condition affects the compliance of the affected vehicles.

Question 6
Has JLR received many complaints?

Answer
No.

Question 7
Have there been any accidents or injuries or fires?

Answer
There are no accidents, injuries or fires known to be related to this issue.

Question 8
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Questions And Answers

How was the concern discovered?

Answer
The condition was discovered during in market certification vehicle testing.

Question 9
How long has JLR known about this concern?

Answer
The issue was first investigated on 9 April, 2019

Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for
the passengers' safety? What type of measures are you planning to take?

Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating
to safety and compliance are rigorously investigated.

Question 11
What has JLR done in production?

Answer
Production vehicles have modified software which assured the VIN can be read.

Question 12
What will retailer/authorized repairers do to the vehicles?

Answer
Authorized repairers will update the Powertrain Control Module (PCM) software.

Question 13
Which vehicles are affected by this recall?

Answer
F-TYPE SAJDF1FV6JCK47341 to SAJD85FV3JCK55799 (Selected vehicles within VIN range) Manufactured – 12 January 2017 to
23 January 2018

Question 14
Are other JLR models affected by this concern?

Answer
No, no other vehicles are affected by this concern.

Question 15
Is the repair available to rework vehicles?

Answer
Yes.

Question 16
How much will the recall cost JLR?

Answer
Cost was not a factor in deciding to recall these vehicles.

Question 17
How do I know if my vehicle is affected?

Answer
Where possible, owners of potentially affected vehicles will shortly receive a letter inviting them to contact a retailer/authorized
repairer for the work to be completed.

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Questions And Answers

Question 18
How long does it take for the vehicle to be repaired?

Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair
takes approximately 1 hours.

Question 19
Can I continue to drive my vehicle safely until it has been repaired?

Answer
Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles.

Note:
Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

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