Classification:

Reference:

EL22-018

Date:

NTB23-014

February 17, 2023

WIRELESS CHARGER
DOES NOT CHARGE IPHONE 12 OR NEWER
APPLIED VEHICLES:

APPLIED GRADES:

2021-2023 Rogue (T33)
2021-2023 Frontier (D41)
2021-2023 Armada (Y62)
Rogue – Platinum
Frontier – Pro4X
Armada – SV, SL, Platinum

IF YOU CONFIRM
The customer states that their Wireless Charger does not charge an iPhone 12 or newer.
HINT: The customer may describe that when an iPhone is placed on the Wireless Charger,
the indicator light illuminates orange, but after approximately 15 seconds it flashes and
turns off, and does not charge the phone.

ACTION
1.

Confirm the current Wireless Charger part number is in Table 1 on page 4.

2.

Reprogram the Wireless Charger, if applicable.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE

IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been synchronized (updated) to the current date.



All C-III plus software updates (if any) have been installed.



Connect a battery maintainer or smart charger set to reflash mode or a similar
setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V
during reprogramming, the Wireless Charger may be damaged.



Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the Wireless Charger may be damaged.



Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process will
be interrupted and the Wireless Charger may be damaged.



Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range
of the CONSULT PC or VI during reprogramming, reprogramming may be
interrupted and the Wireless Charger may be damaged.

1.

Confirm that the CONSULT PC is connected to Wi-Fi.

2.

Connect the VI to the vehicle.

3.

Start CONSULT-III plus (C-III plus).
IMPORTANT: While the VI is being recognized by C-III plus, C-III plus will require a
user credential sign in (Figure 1 and Figure 2 on page 3).
o If a sign in is not displayed, the CONSULT PC is not connected to Wi-Fi.
a. Close C-III plus,
b. Connect the CONSULT PC to Wi-Fi,
c. And then reopen C-III plus.

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NTB23-014

4.

Select USA/CANADA Dealers from the drop down menu, and then select OK.

Figure 1

5.

Login using your NNAnet credentials.


Enter a Username, Password, and then select Submit.

Figure 2

6.

Wait for the VI to be recognized.


The serial number will display when the VI is recognized.
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NTB23-014

7.

Using C-III plus, navigate to Diagnosis (All Systems) > WL CHG, and then confirm
the current Wireless Charger (WL CHG) part number and write it on the repair order.
HINT: Figure not shown for step 7.


If it matches one of the part numbers in Table 1, continue to step 8 below.



If it does not match one of the part numbers in Table 1, this bulletin does not
apply. Go back to ASIST for further diagnostic and repair information.

Table 1

8.

MODEL

CURRENT WL CHG PART NUMBER: 28342-

2021 Rogue

6RA1A

2021 Frontier

9BU0A

2021 Armada

9BU0A

Select Re/programming, Configuration.

Figure 3

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NTB23-014

9.

Check the box to confirm the precaution instructions have been read, and then
select Next.
HINT: Use the arrows (if needed) to view and read all the precautions.

Figure 4

10.

Select Automatic Selection(VIN).

Figure 5

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NTB23-014

11.

Allow C-III plus to perform the automatic VIN selection.

Figure 6

12.

Confirm the VIN or Chassis # is correct, and then select Confirm.

XXXXXXXXXXXXXXX
XXXXXX
XXXXXX

Figure 7

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13.

Allow the System call to be performed.

Figure 8

14.

Confirm the VIN is correct for the vehicle, and then select Confirm.

XXXXXXXXXXXXXXXXX

Figure 9

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15.

Select WL CHG.

Figure 10

16.

Select Reprogramming.

Figure 11

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17.

Select Save.

XXXXXXXXXXXXXXX

XXXXXXXX
XXXXXXXX
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX

Figure 12

18.

Select Next.

XXXXXXXXX
XXXXXXXXX
XXXXXXXXX
XXXXXXXXXXXXXXXXX

XXXXXXXXX

Figure 13

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19.

Confirm the battery charger is ON and the battery voltage is between 12.0V-15.5V,
and then select Next.

Battery
voltage

Figure 14

20.

Confirm the BATTERY VOLTAGE Judgment is "OK", and then select Start.

Figure 15

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NTB23-014

21.

Allow C-III plus to reprogram the Wireless Charger.

Figure 16

22.

Select Next, and then proceed to step 23 on page 13.
HINT: When the screen in Figure 17 displays, Wireless Charger reprogramming is
complete. If the screen in Figure 17 does not display (indicating that reprogramming
did not complete), refer to the information on the next page.

Figure 17

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NTB23-014

Wireless Charger Recovery

Do not disconnect the VI or shut down CONSULT if reprogramming does not
complete.

If reprogramming does not complete and the “!?” icon displays, as shown in
Figure 18:


Check battery voltage
(12.0 - 15.5 V).



Ignition is ON, engine OFF. Or if EV
in Ready Mode.



External Bluetooth® devices are OFF.



All electrical loads are OFF.



Select Retry and follow the on
screen instructions.



Retry may not go through on first
attempt and can be selected more
than once.

EXAMPLE

Figure 18

If reprogramming does not complete and the “X” icon displays, as shown in
Figure 19:


Check battery voltage
(12.0 - 15.5 V).



CONSULT A/C adapter is plugged in.



Ignition is ON, engine OFF. Or if EV
in Ready Mode.



Transmission is in Park.



All CONSULT VI cables are securely
connected.



All C-III plus updates are installed.



Select Home, and restart the
reprogram procedure from the
beginning.

EXAMPLE

Figure 19

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NTB23-014

23.

Perform Erase All DTCs as follows:
a. Turn the ignition OFF.
b. Turn the ignition ON.
c. Wait for Erase All DTCs to complete.

ON

Turn ignition ON > OFF > ON
Figure 20
24.

Verify the before and after part numbers are different.

25.

Print a copy of this screen (Figure 21) and attach it to the repair order for warranty
documentation.

26.

Select Confirm.

28342 - _ _ _ _ _
28342 - _ _ _ _ _

WL CHG
XXXXXXXXXXXXXXXX

Figure 21

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27.

Close the C-III plus application.

28.

Remove the VI from the vehicle.

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:

(1)

DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Reprogram Wireless Charger

(1)

RXD1AA

ZE

32

0.5

Reference the electronic parts catalog and use the Wireless Charger Assy
(28342-*****) as the Primary Failed Part (PFP).

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
February 17, 2023

NTB23-014

DESCRIPTION
Original bulletin published

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