Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

February 17, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23P01
Certain 2022 Model Year Super Duty Vehicles Equipped with Sync4
Body Control Module Software Update

PROGRAM TERMS
This program will be in effect through February 17, 2024, for vehicles within the new bumper-tobumper warranty coverage period (3 years, 36,000 miles).
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Super Duty

2022

Kentucky Truck

June 15, 2022 through November 3, 2022

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the vehicle may enter a deep sleep state when powered off. While in
this state, the vehicle is unable to receive over-the-air updates or transmit connected vehicle data.
Customers may also receive a message in the Ford Pass phone application that states, “Your Ford,
F350, 2022 equipped with FordPass™ Connect has entered Deep Sleep mode to conserve battery
energy.” Other FordPass features, such as Remote Start and remote viewing of the fuel level, are
disabled. Customers are receiving this message in error and their 12V battery is functioning as
intended.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are recommended to
update the body control module (BCM) software. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:

Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information

 Copyright 2023 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 1 of 2
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23P01
Certain 2022 Model Year Super Duty Vehicles Equipped with Sync4
Body Control Module Software Update
OASIS ACTIVATION
OASIS will be activated on February 17, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable bumper-to-bumper warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 2 of 2
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23P01
Certain 2022 Model Year Super Duty Vehicles Equipped with Sync4
Body Control Module Software Update
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23P01
 Customer Concern Code (CCC): C27 Power Supply
 Condition Code (CC): 04 Software Revision, Flash Module
 Causal Part Number: 15604 Body Control Module, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2023 Ford Motor Company

ATTACHMENT II
Page 1 of 1
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23P01
Certain 2022 Model Year Super Duty Vehicles Equipped with Sync4
Body Control Module Software Update
LABOR ALLOWANCES
Description
Update the BCM.

Labor Operation

Labor Time

23P01B

0.3 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2023 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 23P01

CERTAIN 2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH
SYNC4— BODY CONTROL MODULE SOFTWARE UPDATE
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Control Module (VCM) is properly connected
to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click 'Read VIN from Vehicle' or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BCM.
6. From the list on the RH side of the screen, select BCM - Body Control Module (BCM) Software
Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the LH side of the screen, select the BCM.
9. From the list on the RH side of the screen, select BCM - BCM - Tire Pressure Monitoring System
(TPMS) Initialization.
10. Click Download. Follow all on-screen instructions carefully.
11. From the list on the RH side of the screen, select Self-Test and click RUN.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2023

ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 23P01

12. Click the Run Selected Tests button in the lower right.
13. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
14. Disconnect the battery charger from the 12V battery once the programming has completed.

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2023