Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

February 28, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Special Field Action 22L06
Certain 2022 Model Year Aviator Invoiced with Hands-Free Liftgate
Incorrect Window Label

PROGRAM TERMS
This program will be in effect through February 29, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Aviator

2022

Chicago

07-Jul-2022 through 11-Jul-2022

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
In all of the affected vehicles, the window label did not include the Hands-Free Liftgate (HFLG) delete
credit. The HFLG feature was not installed on these Aviator vehicles and the Hands Free Liftgate
Delete should have been listed under the Optional Equipment/Other section as a credit of $55.00.
SERVICE ACTION
Customers that are the original owners of sold units will receive financial compensation for the deleted
HFLG option. For any in-stock units, dealers are to verify that the window label has been replaced.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are being mailed the week of March 20, 2024. Dealers should contact the Special
Service Support Center (SSSC) for any vehicles that arrive at their dealerships regarding this Field
Service Action (FSA).
EXPIRATION DATE
This program has an expiration date of February 29, 2024.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances
Owner Notification Letters

 Copyright 2023 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 1 of 1
Special Field Action 22L06
Certain 2022 Model Year Aviator Invoiced with Hands-Free Liftgate
Incorrect Window Label
OASIS ACTIVATION
OASIS will be activated on February 28, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 28,
2023. Owner names and addresses will be available by March 30, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
Original owner customers of sold units will receive a letter with instructions on claiming financial
reimbursement.
STOCK VEHICLES
Replacement window labels for unsold units in dealer inventory were mailed to the attention of the
sales manager on October 3, 2022 and were credited for the HFLG delete as noted on the
replacement label. EFC11190 was launched on October 4, 2022 and contains instructions for unsold
units. These vehicles are not eligible for reimbursement. Dealers are to verify that the window label of
any affected new in-stock vehicle has been replaced before delivery to a customer.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action provided the
customer is the original owner.
CLAIMS PREPARATION AND SUBMISSION
•

•

Dealers should only need to submit claims for window label verification for in-stock units with
22L06 open. For any additional information about submitting claims for this FSA, please
contact the SSSC for assistance.
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
22L06 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

 Copyright 2023 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Special Field Action 22L06
Certain 2022 Model Year Aviator Invoiced with Hands-Free Liftgate
Incorrect Window Label
LABOR ALLOWANCES
Description
Unsold Vehicles - this is for the administrative work to file a
claim certifying that dealers installed the new window
(Monroney) label listing the HFLG credit.

Labor Operation

Labor Time

22L06A

0.2 Hours

PARTS REQUIREMENTS
Ordering Instructions for Additional Labels:
Labels for this program were sent to dealers with unsold units still in inventory. Additional labels may
be ordered through normal processing channels.
Stock Vehicles: Labels for in-stock vehicles were mailed to dealerships the week of October 3, 2022,
The package was sent to the attention of the sales manager and contain new Monroney Labels.
EFC11190 was launched on October 4, 2022 and contains instructions for unsold units.
Sold Vehicles: Replacement labels will not be provided for sold vehicles.

 Copyright 2023 Ford Motor Company