22G02

Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345

The update you’ve been expecting is in.

A little while back, we decided that the world’s chip shortage shouldn’t interfere with our
business owners’ needs. So, we offered the option to get the new Ford Expedition® SUV faster
but without the rear-passenger climate control panel and rear heated-seat controls — and you
said yes.
Good news: Parts are in. So, customers and associates who ride in the rear passenger seat will be
able to dial in their favorite temperature — no need for anyone up front to make back seat heat or
AC adjustments again. Heated seats in the second row will also be operational.

Reach out for installation now.

Ask your dealer or Commercial Vehicle Center for the rear climate and heated-seat controls for
your fleet. You can call or book your appointment online or in the FordPass® App. If it’s easier, we
may even be able to send a mobile technician to your business or job site to do the installation.
There’s no charge to you for any of this.
Have these numbers ready to reference when you schedule installation:
Your Vehicle Identification Number (VIN): 12345678901234567, and program number 22G02.
We realize that keeping your fleet moving is essential. Service for this update can be done in
under half a day.* However, with service scheduling requirements and multiple vehicles in your
fleet, your dealer may need more time. If you have any difficulties, ask the Service Manager at
your dealership or Commercial Vehicle Center for help.
For any questions or concerns, please call our Ford Pro™ Contact Center at 1-800-34-FLEET and
choose Option #1, or reach us online at fleet.ford.com, and we’ll be happy to help.
Representatives are available Monday through Friday 7:00 a.m.–11:00 p.m. and Saturday
7:00 a.m.–5:00 p.m. ET.

Commitment kept.

We’re happy that the supply chain is getting back on track and that we can follow through on your
update as we committed. Thank you for hanging in there and for choosing Ford.
Many thanks,
Your Ford Expedition Team
*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.

22G02

Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345

Rear-seat forecast: sunny and mild.

A little while back, we decided that the world’s chip shortage shouldn’t interfere with our owners’
driving needs. So, we offered the option to get the new Ford Expedition® SUV faster but without
the rear-passenger climate control panel and rear heated-seat controls — and you said yes.
Good news: Parts are in. Rear passengers will be able to dial in their favorite temperature — no
need for anyone to tap you on the shoulder for heat or AC adjustments again. Heated seats in the
second row will also be ready to get folks toasty.

Reach out to your dealer now.

Ask for your rear climate and heated-seat controls. You can call or book your appointment online
or in the FordPass® App. If it’s easier, we may even be able to send a mobile technician to you to
install the new panel. There’s no charge to you for any of this.
Have these numbers ready to reference with your dealer:
Your Vehicle Identification Number (VIN): 12345678901234567 and program number 22G02.
Service for this update can be done in under half a day.* However, with service scheduling
requirements, your dealer may need your vehicle for more time. If you have any difficulties, ask
the Service Manager at your dealership for help.
Retail Owners: If you have questions or concerns, please contact our Ford Customer Relationship
Center at 1-866-436-7332 or visit ford.com/support, and we’ll be happy to help.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday
through Friday, 8:00 a.m.–8:00 p.m. ET.

Commitment Promise kept.

We’re happy that the world is in a healthier place and that we can follow through as we
committed. It’s been a challenging time, but things are looking up. Thank you for hanging in there
and for choosing Ford.
Many thanks,
Your Ford Expedition Team
*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.

22G02

Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345

The update you’ve been expecting is in.

A little while back, we decided that the world’s chip shortage shouldn’t interfere with our
business owners’ needs. So, we offered the option to get the new Ford Expedition® SUV faster but
without the rear-passenger climate control panel — and you said yes.
Good news: Parts are in. So, customers and associates who ride in the rear passenger seat will be
able to dial in their favorite temperature — no need for anyone up front to make back seat heat or
AC adjustments again.

Reach out for installation now.

Ask your dealer or Commercial Vehicle Center for the rear climate control panels for your fleet.
You can call or book your appointment online or in the FordPass® App. If it’s easier, we may even
be able to send a mobile technician to your business or job site to do the installation. There’s no
charge to you for any of this.
Have these numbers ready to reference when you schedule installation:
Your Vehicle Identification Number (VIN): 12345678901234567, and program number 22G02.
We realize that keeping your fleet moving is essential. Service for this update can be done in
under half a day.* However, with service scheduling requirements and multiple vehicles in your
fleet, your dealer may need more time. If you have any difficulties, ask the Service Manager at
your dealership or Commercial Vehicle Center for help.
For any questions or concerns, please call our Ford Pro™ Contact Center at 1-800-34-FLEET and
choose Option #1, or reach us online at fleet.ford.com, and we’ll be happy to help.
Representatives are available Monday through Friday 7:00 a.m.–11:00 p.m. and Saturday
7:00 a.m.–5:00 p.m. ET.

Commitment kept.

We’re happy that the supply chain is getting back on track and that we can follow through on your
update as we committed. Thank you for hanging in there and for choosing Ford.
Many thanks,
Your Ford Expedition Team

*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.

22G02

Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345

Rear-seat forecast: sunny and mild.

A little while back, we decided that the world’s chip shortage shouldn’t interfere with our owners’
driving needs. So, we offered the option to get the new Ford Expedition® SUV faster but without
the rear-passenger climate control panel — and you said yes.
Good news: Parts are in. Rear passengers will be able to dial in their favorite temperature — no
need for anyone to tap you on the shoulder for heat or AC adjustments again.

Reach out to your dealer now.

Ask for your rear climate control panel. You can call or book your appointment online or in the
FordPass® App. If it’s easier, we may even be able to send a mobile technician to you to install the
new panel. There’s no charge to you for any of this.
Have these numbers ready to reference with your dealer:
Your Vehicle Identification Number (VIN): 12345678901234567, and program number 22G02.
Service for this update can be done in under half a day.* However, with service scheduling
requirements, your dealer may need your vehicle for more time. If you have any difficulties, ask
the Service Manager at your dealership for help.
Retail Owners: If you have any questions or concerns, please call our Ford Customer Relationship
Center at 1-866-436-7332 or visit ford.com/support, and we’ll be happy to help. For the hearing
impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday:
8:00 a.m.–8:00 p.m. ET.

Commitment kept.

We’re happy that the world is in a healthier place and that we can follow through on your update
as we committed. It’s been a challenging time, but things are looking up. Thank you for hanging in
there and for choosing Ford.
Many thanks,
Your Ford Expedition Team
*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.