BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previous TSBs:

Date(s) Issued:

09-024/22

07/18/22

09-002/21

01/21/21

09-003/20

01/09/20

09-009/19

01/14/19

09-034/18

08/31/18 and 10/10/18

09-035/17

08/07/17

09-007/16

02/17/16

09-034/14

08/15/14

09-026/04

07/01/04

APPLICABLE MODEL(S)/VINS:
1990-1994 323
1992-1995 MX-3
1990-2003 Protege
2002-2003 Protege5
1990-2005 Miata
1993-1995 RX-7
1990-1995 MX-6
1990-2002 626
1992-1995 929
1995-2002 Millenia
1991-1994 Navajo
1990-2006 MPV
1995-2009 B-Series
2001-2011 Tribute
2011-2014 Mazda2
2004-2018 Mazda3
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2006-2015 Mazda5
2003-2021 Mazda6
2013-2023 CX-5
2007-2012 CX-7
2007-2023 CX-9
2006-2023 MX-5
2004-2011 RX-8
2016-2021 CX-3
NOTE: This service information is NOT applicable to 7th generation Mazda vehicles because the odometer data
is stored in the BCM.
DESCRIPTION
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
NOTE:
• Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s
responsibility to comply with Federal, State, and local laws concerning odometer and related documentation
requirements when providing a repair or replacement.
• Mazda vehicles are manufactured with tamper-proof speedometers.
• When a speedometer is replaced, the new speedometer will read zero (0) miles.
• This procedure is extremely important to accurately represent actual vehicle mileage.
• Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”.
Labels can only be ordered through Mazda eStore.
• In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO
Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for
Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible
that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for
both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight
variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since
odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional.
However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover
this service expense.

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REPAIR PROCEDURE
NOTE: Customers have two (2) repair options according to the table below. Discuss each option with the customer and
decide which one is best for their situation.
Option

Description

New
IPC

New Mileage
Setting

Speedometer
Sticker Required

Cost

1

Speedometer Rep
lacement:

Yes

Zero (0)

Yes

Customer pay (un
less vehicle is still
under warranty).

2

SPECMO Odome
ter Setting:

Yes

Possibly 10~31 mi
les over
the existing milea
ge

No

Customer pay or
AWA / DSA / DS
M authorization.

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SPEEDOMETER REPLACEMENT:
1. Order “Speedometer Replacement Labels” through Mazda eStore.
2. Record vehicle mileage before removing the speedometer.
3. Remove and replace the speedometer according to the instructions on MGSS online.
4. Complete the following information on the “Speedometer Replacement Label.”
a. Mileage (before speedometer replacement).
b. Date of replacement.
c. Dealer code.

5. Attach the completed label to the driver's side “B” pillar.
SPECMO - ODOMETER SETTING:
IMPORTANT NOTE: Be sure that customers fully understand that the mileage on their new odometer may not be exactly
the same as the mileage their original odometer had before the repair. Due to technical limitations, SPECMO may only
be able to set the mileage to 10~31 miles over the existing odometer mileage. If SPECMO is unable to set the exact
same mileage, the customer can request to have their odometer set to zero and use the Speedometer Replacement
Label.
NOTE: From the time the dealer receives the new Instrument Panel Cluster IPC from the PDC, overnights it to SPECMO
for odometer setting, the complete process could take 2-3 days. Therefore, dealers are encouraged to provide a loaner
vehicle to the customer.
SPECMO requires the following forms in all shipments for odometer setting:
• SPECMO Unit Ship-In Form
• RO/PO
The dealer can overnight the package to SPECMO and request the Fed-EX overnight return shipping to reduce vehicle
down time. SPECMO will complete the odometer setting within 24-48 hours upon receipt of IPC.

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PARTS INFORMATION
Part Number
9999-95-SPDO-97

Description
Speedometer Replacement
Labels

Qty.

Notes
Order labels through Mazda
eStore

1 = 20 labels

WARRANTY INFORMATION
When replacing an Instrument Cluster within the warranty period and utilizing the odometer setting service, two (2)
warranty claims must be submitted. The first warranty claim is for the IPC replacement and associated labor, the second
is for the non-warrantable odometer setting service. The claim for the odometer setting service must be submitted as a
separate non-warrantable sublet with DSA or DSM authorization.
NOTE: Odometer setting service must be claimed as non-warrantable AWA or DSA.
Symptom Code

99

Damage Code

99

Part Number Main Cause*
Quantity
Operation Number / Labor Hours:
Sublet Number:
Sublet Code:
Sublet Amount:
Authorization

****-55-***
(refer to GEPC for applicable part number)
0
T0603XRX / 0.0 Hr.
Invoice Number
M2 - Non-Warrantable Expense
Enter invoice charge
DSA or Warranty Pre-Authorization

* PNMC will vary based on vehicle, year, and model.

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