Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Mood lighting operational issues
Bentley: worldwide (2WBE)
Bentley
2051511/9
EH
Approval

New customer code
Object of complaint
lighting system, signalling -> interior illumination -> background lighting
lighting system, signalling -> interior illumination -> background lighting
lighting system, signalling -> interior lighting -> door light strip
lighting system, signalling -> interior lighting -> fluorescent tube
lighting system, signalling -> interior lighting

Complaint type
Position
functionality -> uneven
functionality -> without function / defect
component / consumables -> damaged
component / consumables -> damaged
functionality

Vehicle data
New Continental GT - New Continental GTC and New Flying Spur
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*

E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E

2018
2019
2020
2021
2022
2023
2018
2019
2020
2021
2022
2023
2020
2021
2022
2023

Documents
Document name
master.xml

INTERNAL

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Technical product information
Mood lighting operational issues

Transaction No.: 2051511/9

Customer statement / workshop findings
One or a combination of the following is evident:
•

Mood Lighting strip is faulty/incorrect illumination due to the strip being cracked and/or irregularities in the strip (Figures 1 and 2)

Figure 1

Figure 2
•

Mood lighting strip has incorrect colour synchronization and/or sticks to one colour (not changing) (Figure 3)

Figure 3
•

Mood lighting strip has partial illumination and does not light at all (Figure 4)

Figure 4

Technical background
Revision history
TPI 2051511/9 - Additional checks required including aftermarket features which may have been installed which can affect the mood lighting
functionality

INTERNAL

Production change
Not Applicable

Measure
CAUTION
Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had
any non-approved aftermarket modifications conducted
Should any aftermarket modifications be found, the retailer must make Product Support aware by raising a DISS query to report the details of the
modification, you must then await feedback from Product Support before conducting any further work
In the event that non-approved aftermarket modifications have been conducted the operative should proceed from Step 1
1) Check the integrity of the applicable mood light strip electrical circuit - Refer to Elsa pro wiring diagrams
2) Check the mood light strip electrical connections are correctly made to the affected mood lighting strips, if not connected correctly (Figure 5)
refit and confirm connection (Figure 6) and retest

Figure 5

Figure 6
3) Should the connector or mood light strip be found to be damaged, replace the mood lighting strip Refer to Elsa pro – Rep.Gr 96 - Mood
lighting strips - To remove and fit

Warranty accounting instructions
Due to the numerous symptoms/scenarios please refer to the Labour operations section within Elsa Pro

INTERNAL

Parts information
Due to the numerous symptoms/scenarios please refer to the ETKA parts catalogue

INTERNAL