NHTSA ID Number: 10232220
Manufacturer Communication Number: 15-261-20R
TSB/Document Date: 2023-03-02
Summary
The following information announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2020-22MY Legacy and Outback Models
NUMBER: 15-261-20R
SUBJECT:
Reprogramming File Availability for Optimization
DATE: 03/10/20
of Gen 4 Denso CP1 Infotainment Systems
REVISED: 02/13/23
INTRODUCTION:
The following information announces reprogramming file availability and provides a software
update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head
units utilized in the models listed above. As in previous models, the procedure will involve either
downloading the software update files from Subarunet or using those sent directly from Nuspire to
the SDS Notebook and transferring them onto a USB flash drive for head unit installation.
It is VERY IMPORTANT to read and understand this information completely before proceeding.
CAUTION: VEHICLE SERVICE PERFORMED BY UNTRAINED PERSONAL COULD RESULT
IN THE EQUIPMENT DAMAGE OR EVEN SERIOUS INJURY.
Service Bulletin is intended for use by trained technicians ONLY. It informs technicians of
conditions, which may occur in some vehicles or provides information, which could assist with
proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety
instructions, and know-how to do the job correctly and safely.
A time line chart along with a complete list of all the conditions addressed and enhancements
included in this and previous Denso software updates are provided in “Appendix D” and
“Appendix E” located at the end of this bulletin.
IMPORTANT NOTE: For 2020-22MY the update contains four (4) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 1 of 49
PART INFORMATION:
NOTE: High Level unit is equipped with Navigation option
(Map icon on Home screen)
ATTENTION
11.6-Inch Display, Mid and High Level Units
The software in the STARLINK Multimedia system on this vehicle has been recently updated. The
current “STARLINK® Multimedia Owners Manual” and the “Getting Started Guide” in the vehicle, may
not reflect the latest changes in features and functionality of the STARLINK® Multimedia system.
®
Subaru of America will have an updated electronic supplement to your “STARLINK® Multimedia
manual” and “Getting Started Guide” available on-line as of June 30th.
You can download the electronic supplements by visiting us at:
https://www.subaru.com/owners/index.html
You can also request a printed copy of the supplements by writing us at:
https://www.subaru.com/customer-support.html
Also, you can contact us at 1-800-SUBARU3 (1-800-782-2783)
Dual 7.0-Inch Display, Base Level Unit
Materials Required:
An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update
procedure. The device should be dedicated to storing and transferring these updating files only. It
must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the
update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio
units. They must be fully cleared before adding these new update files to them.
MSA5M2001C
IMPORTANT NOTES:
•
NEVER change the update file names after downloading them.
•
NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does NOT
recognize the USB drive during the reprogramming process due to Controller IC type of USB drive
or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash drive must be
formatted for NTFS. If a recognition problem persists, use a USB flash drive from another
manufacturer.
•
Kingston®:
DataTraveler G3 Series DataTraveler 100 G3 DT100G3
DataTraveler SE9 Series DataTraveler SE9 G2 3.0 DTSE9G2
Digital Data Traveler 3.0 USB Flash Drive - Violet DTIG4
•
SanDisk®:
Ultra Series SDCZ48-064G-J57
Cruzer Blade Series
Cruzer Glide Series CZ60 SDCZ60-064G-B35
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 2 of 49
•
Transcend®:
JetFlash 790 Series TS64GJF790KBE
•
PNY®:
Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE)
•
Silicon Power®:
2 Pack USB 3.0/3.1 Gen1 USB Flash Drive Blaze B02
IMPORTANT NOTE: For 2020-22MY the update contains four (4) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1- VERY IMPORTANT: Before proceeding with the software updating procedure, the
currently installed software version ID MUST be confirmed by following the steps below:
1a) After starting the engine and system boot-up completes, from the HOME screen, touch the
Settings button.
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 3 of 49
1b) Press the General button. Use the down arrow to scroll to System Information then press to
display the System Information / Version information.
The examples below identify the head unit model and the last 6 digits signify the software version
number. Examples:
•
F11GHMxxx-xxx (High model software)
•
F11GMMxxx-xxx (Mid model software)
•
F11GBMxxx-xxx (Base model software)
If on a Legacy and Outback, the software version number
20MY Model
F11GHMxxx-xxx(High model software)
F11GMMxxx-xxx(Mid model software)
F11GBMxxx-xxx(Base model software)
21MY Model
F31BHMxxx-xxx(High model software)
F31BMMxxx-xxx(Mid model software)
F31BBMxxx-xxx(Base model software)
22MY Model
FB1SHMxxx-xxx(High model software)
FB1SMMxxx-xxx(Mid model software)
FB1SBMxxx-xxx(Base model software)
WILDERNESS
F51XHMxxx-xxx(High model software)
WILDERNESS
F51XMMxxx-xxx(Mid model software)
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 4 of 49
MY
20MY
21MY
Carline
Trim/Grade
Older Software Versions
Latest Software Version
BASE
020-501
020-502
021-503
022-504
032-280
072-582
112-680
122-780
132-880
MID
020-501
020-502
021-503
022-504
032-280
072-582
112-680
122-780
122-370
122-570
122-670
132-880
HIGH
020-501
020-502
021-503
022-504
032-280
072-582
112-680
122-780
122-370
122-570
122-670
132-880
BASE
008-500
030-880
071-182
111-280
121-380
131-480
MID
008-500
030-880
071-182
111-280
121-380
120-970
121-170
121-270
131-480
HIGH
008-500
030-880
071-182
111-280
121-380
120-970
121-170
121-270
131-480
Outback/
Legacy
Outback/
Legacy
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 5 of 49
MY
22MY
22MY
Wilderness
Carline
Trim/Grade
Older Software Versions
Latest Software Version
BASE
060-781
070-882
110-980
121-380
131-180
MID
060-781
070-882
110-980
121-080
120-770
120-870
120-970
131-180
HIGH
060-781
070-882
110-980
121-080
120-770
120-870
120-970
131-180
MID
060-981
071-082
111-180
121-280
120-970
121-070
121-170
131-380
HIGH
060-981
071-082
111-180
121-280
120-970
121-070
121-170
131-380
Outback/
Legacy
Outback
If the software version number matches “Older Software Versions” proceed to STEP 2 below. If the
software version is “Latest Software Version” as the unit already has the latest software
version installed. Proceed to the WARRANTY / CLAIM INFORMATION section of the TSB and
process a claim for Version Check Only.
STEP 2- Prepare the USB:
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive
being used is not infected with any virus. The flash drive MUST be formatted for NTFS.
•
Make sure the USB flash drive contains no other files.
•
Right click on the corresponding “Removable Disk”.
•
Select “Format”.
•
From the File System drop-down menu, select “NTFS”
•
Check the “Quick Format” box (if not already done).
•
Click on “Start” to format the USB flash drive.
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 6 of 49
STEP 3- Download the Update Files to the USB:
The files are available for download on Subarunet (see “A” below).
The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same
way a Select Monitor Update would be pushed out. (see “B” below).
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire.
“A” When using update files downloaded from Subarunet:
A
Click Here to Access the Downloads
for Audio/Navigation
Information on Subarunet
IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they
can be used. Using the normal audio / navigation system file update download procedure: Go to
Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/
Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2020MY Legacy / Outback:
BASE-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2021MY Legacy / Outback:
BASE-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
MID-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
HIGH-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2022MY Legacy / Outback:
BASE-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
MID-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
HIGH-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-October 2022
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 7 of 49
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2022MY Outback Wilderness:
MID-22-Outback Wilderness-Denso-CP1 AUDIO UPDATE-October 2022
HIGH-22-Outback Wilderness-Denso-CP1 AUDIO UPDATE-October 2022
•
Go to Downloads.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Open / display the contents of File folder, for example: “File name TBD”.
•
Click on “Extract All Files”.
•
The screen below will appear to set a destination for the extracted file.
•
Double-click on the required folder (for this example, used folder titled “Version7(RC2105)_
F11GHM072-582(High)”).
Continued...
Bulletin Number: 15-261-20R; Revised: 02/13/23
Page 8 of 49
•
Copy all files then paste (or click / drag) it to the “clean” USB flash drive as listed
(Removable Disk) in the directory.
IMPORTANT NOTE: For 2020-22MY the update contains four (4) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
•
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TSB/Document ID: 15-261-20R
Replacement Service Bulletin Number:
MFR Communication Date: 2023-02-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
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