Service Campaign 988: Vehicles Shipped With One Smart Key - Dealer Best Practice
February 23, 2023

Updates to this Document
•

A second Smart Key FOB can now be provided to the customer (TSB 23-01-016H)

Description of Campaign:

Certain 2022-23MY Elantra (CN7/CN7a), 2022-23MY Elantra N (CN7 N), and 2023MY Elantra Hybrid (CN7 HEV) vehicles
normally equipped with two (2) complete Smart Key FOBs were delivered with only one (1) complete Smart Key FOB and
one additional mechanical key. A second Smart Key FOB can now be provided to the customer. Please refer to TSB 23-01016H (or latest version) for parts and programming information.

IMPORTANT
•
•
•

The Smart Key FOB is on Critical Parts Supply and must be ordered for the customer prior to their service
appointment using an applicable Campaign VIN.
Both Smart Key FOBs must be present to perform the programming procedure.
The second mechanical key blade was already provided to the customer at time of vehicle purchase and is not
included in this Campaign.

Applicable Vehicles:
•
•
•

Certain 2022-23MY Elantra (CN7/CN7a) vehicles
Certain 2022-23MY Elantra N (CN7 N) vehicles
Certain 2023MY Elantra Hybrid (CN7 HEV) vehicles

Key Items:
•
•

•
•

Applicability: Access the Vehicle Information screen via WebDCS to identify open Campaigns.
Parts: The Campaign Smart Key FOB is on Critical Parts Supply and requires an applicable Campaign VIN to place
the order. Please refer to the latest Parts Bulletin under Hyundaidealer.com for additional information: Parts Tab >
Documents Library > Reference Materials > Parts Bulletins > HMA Parts Bulletin – Campaign 988 & Service
Replacement Key FOB Ordering Process
The Smart Key FOB must be ordered for the customer prior to their service appointment.
Please remind the customer to bring their original Smart Key FOB and mechanical key to their service appointment.

Warranty Information:

This Campaign pays 0.3 M/H. This is for providing the 2nd Smart Key FOB to the customer and programming of both smart Key
FOBs. Op times include taking a STUI picture. A STUI picture of the 2 programmed Smart Key FOBs along with the VIN plate
must be included and uploaded to STUI. If not included, claim will be subject to debit.

Acceptable STUI Photo of Smart Key FOBs with the VIN plate
Please refer to TSB 23-01-016H (or latest version) for additional details.

Customer Mailing

Owners will be notified via first class mail of this campaign beginning in March 2023.

Customer Talk Tracks
Confirming Campaign 988 Applicability:
Customer: Am I eligible for this campaign?
Response: “Please provide me with your vehicle identification number (VIN) so that I can verify that Campaign 988 applies to
your vehicle allowing me to order a second Smart Key FOB for your vehicle. If Campaign 988 applies to your vehicle, we will
schedule an appointment to have your second Smart Key FOB programmed to your vehicle when it arrives.”
Why an Appointment Needed
Customer: Why is an appointment needed?
Response: “An appointment is needed so we can order the new Smart Key FOB and minimize the time you/your vehicle
spends at the dealership for the reprogramming portion of the Key FOB.”
Walk-in Customer
Customer: I’m here to get my second Smart Key FOB.
Response: “We apologize, but need to schedule an appointment with you for a future date so we can order the new Smart
Key FOB for your vehicle and program it to your vehicle. What is the next date you are available for us to complete this?”

Best Practice Checklist:
Reservation: Did you verify Campaign 988 applies to the customer’s vehicles by checking WebDCS?
Yes
No
Reservation: Did you check WebDCS for additional campaigns or recalls and review the customer’s repair history for
additional needs?
Yes
No
Reservation: Did you contact the Parts Department and have a Smart Key FOB ordered for the customer’s vehicles
using their VIN after verifying Campaign 988 applies?
Yes
No
Readiness: Did you schedule an appointment with the customer in advance so that the Smart Key FOB is available
when the customer comes in?
Yes
No
Reception: Did you confirm that the customer brought their original Smart Key FOB and mechanical key to their
appointment?
Yes
No
Reception: Did you get permission from the customer to perform the eMPI and review all declined services and
additional recommended maintenance?
Yes
No
Reception: Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Did you review the results of the eMPI with the customer and provide the customer with estimates for any
recommendations and an adjusted promise time based on any additional services?
Yes
No
Repair: Is the Technician a Hyundai Certified Technician that has experience using the GDS?
Yes
No
Repair: Was a STUI picture taken of both Smart Key FOB with the VIN plate as per TSB 23-01-016H (or latest
version)?
Yes
No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No

Contact Reference

Please see the following page for commonly referred to contacts.
Key Contact Information
Dealer Support

Contact Information

Description

Parts

[email protected]
1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center [email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

AutoLoop Technical Support

[email protected]
1-877-850-2010

CDK Technical Support

Customer Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign
Website
Hyundai Customer Care
Center (General Questions)
Hyundai Roadside Assistance

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related

1‐800‐633‐5151
1-800-243-7766

Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program

Hyundai Roadside Assistance
Key Reference Information
Source

Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHT
www.safercar.gov

Appendix
Historical Reference
• TSB 23-01-016H has been published to provide a 2nd key FOB to the customer & program the 2nd
key FOB to the vehicle
• TSB 22-01-054H has been published to notify that certain Elantra vehicles were shipped with one
Smart Key FOB & 2 mechanical keys

Date
02/23/2023
06/03/2022