Immobilizer & Campaign 993 Anti-Theft Software and Window Decal
Dealer Best Practices
February 13, 2023

Overview:

Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993) in response to an increase in thefts
of certain Hyundai vehicles not equipped with engine immobilizers targeted through social media. Please note that all Hyundai vehicles
meet or exceed Federal Motor Vehicle Safety Standards. In November 2021, engine immobilizers became standard on all Hyundai
vehicles produced.
This best practices guide provides information to assist with customer questions about Campaign 993 and the immobilizer issue as
outlined in the scenarios below:
1. Vehicles with a push button ignition are equipped with an immobilizer and therefore Campaign 993 does not apply to them.

2. Campaign 993: Many vehicles without a push button ignition do not have an immobilizer and are eligible for the free anti-theft
software upgrade and window decal campaign.
Available Now: Three Hyundai models have Campaign 993 available now. Check WebDCS Vehicle Information
Screen for eligibility by VIN.
June 2023 (estimated): Additional Hyundai models may be added to Campaign 993 in June (estimated). See
applicability chart below. Additional details will be provided on an ongoing basis.
Phase
1

2

Vehicle

Elantra
Sonata
Venue
Accent
Elantra
Elantra
Elantra GT
Genesis Coupe
Kona
Palisade
Santa Fe
Santa Fe XL
Santa Fe Sport
Sonata
Tucson
Veloster

Model Year

2017-2020
2015-2019
2020-2021
2018-2022
2011-2016
2021-2022
2018-2020
2011-2014
2018-2022
2020-2021
2013-2022
2019
2013-2018
2011-2014
2011-2022
2012-2017, 2019-2021

Software Availability
February 13th, 2023

June 2023 (estimated)

3. Hyundai Accessory Security Kit: As an option on certain 2016-2022 vehicles, a Hyundai Accessory Security Kit can be
purchased at Hyundai dealerships and Compustar authorized installers across the country.
4. Hyundai is also evaluating a process by which customers whose vehicles do not have an immobilizer may be eligible for
reimbursement for purchase of a steering wheel lock. Please direct these customers to contact the Hyundai Customer Care
Center at 800-633-5151 for more information regarding this option.
Page 1 of 12

Applicability workflow:
START
Check WebDCS.
Has open Campaign
993?

No

Does vehicle have
push button
ignition?

Yes

Yes

Perform
Campaign 993

Vehicle has
Immobilizer & is
not affected

(TSB #23-01-014H)

No

Check the
Immobilizer VIN
Lookup tool. Has
Immobilizer?
Yes

No

Check Campaign
993 schedule. In
phase 2?

No

Certain 2016-22MY
can purchase
Hyundai Accessory
Security Kit

Yes
Estimated
availability of
Campaign 993 in
June 2023

Steering wheel
lock program
available.
Contact Hyundai
Customer Care

Service Campaign 993:

Hyundai is conducting a service campaign to upgrade the Integrated Body Control Unit/Body Control Module (IBU/BCM) software to
enhance the OEM Hyundai burglar alarm system operation and ignition start logic. It also requires installation of an anti-theft decal on the
front driver’s-side window and on the front passenger-side window. See TSB 23-01-014H (or latest) for repair details. Owners will be
notified via first class mail beginning mid-February 2023.

IMPORTANT
 Once the upgrade procedure has been completed, the key fob buttons to lock and unlock the vehicle are required to
activate/deactivate the anti-theft system. After using the key fob to activate the anti-theft software, the key fob must be
used to first disarm the system prior to attempting to start the vehicle.
 Vehicles equipped with aftermarket or add-on alarm, or remote start may not operate normally if the BCM is upgraded
with this software.
Applicable Vehicles:
• Certain 2015-2019MY Sonata (LFa) not equipped with immobilizer and START/STOP ignition button (VIN starts with "5NP").
• Certain 2017-2020MY Elantra (AD/ADa) not equipped with immobilizer and START/STOP ignition button (ADa VIN starts with
“5NP”).
• Certain 2020-2021MY Venue (QX) not equipped with immobilizer and START/STOP ignition button.
Parts Information:
All dealers will receive an initial shipment Roll of 500 Window Decals to service 250 vehicles (2 decals per vehicle) during the
Campaign 993 software upgrade. The Anti-Theft decals are only intended for vehicles that receive the software upgrade as part of
Campaign 993. This shipment is expected to arrive by February 14, 2023 and will come ATTENTION: Service Manager.

Please refer to Parts Bulletin SC993 Anti-Theft Decal Order Processing in WebDCS
(HD.com/Parts/DocumentsLibrary/ReferenceMaterials/Parts Bulletin) for additional decal ordering information.
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Warranty Information:
Service Campaign 993 pays 0.3. This is a quick software upgrade. Op times include completing the decal installation for both front
windows while the software upgrade is being performed, taking STUI photos, and uploading. The STUI photos must include the antitheft decals on the driver and passenger front windows clearly visible along with a piece of paper displaying the last 6 digits of the
VIN and date of the repair. If not included, claim will be subject to debit.

Acceptable STUI Photos of the anti-theft decals installed on the passenger and driver’s front side windows.
Recommended Alternative Transportation:
A Service Rental Vehicle (SRC) will not be needed during the installation of the BCM software update. This is a quick software
upgrade, and the window decals can be applied while the software is running.

Customer Talk Tracks:

Software available:
Your vehicle is eligible for the free software upgrade to improve the existing factory alarm system and ignition start logic. We will also
apply anti-theft decals to the front driver's-side and front passenger-side windows of your vehicle. This procedure will be performed at
no charge to you.
Once the upgrade procedure has been completed, be sure to lock and unlock your vehicle using the key fob buttons to activate and
deactivate the anti-theft system. Using the mechanical door lock may not activate the anti-theft system and your vehicle may not start.
If you have aftermarket window tint, the decals may cause damage to the tint if you attempt to remove them later. Also, if your vehicle
has an aftermarket security or remote start system installed, it’s operation could be potentially affected by this software upgrade.

Customer requests the software not be applied and/or the decals not be installed:
We understand your concerns. We will document on the Repair Order that you have declined this enhanced anti-theft software
upgrade and/or decals. Please sign on this line to acknowledge you are declining the procedure at this time.
Software Available in June (Estimated): We checked your VIN and the software is estimated in June. You will receive notification
from Hyundai via first class mail at that time. In the meantime, please check https://www.hyundaiusa.com/anti-theft for updates and
remember to keep your doors locked. In the meantime, if you would like an additional layer of protection, your local law enforcement
office may have steering wheel locks available for no additional cost. You should contact them for availability. Hyundai is also
evaluating a process by which you may be eligible for reimbursement for your purchase of a steering wheel lock. Please contact the
Hyundai Customer Care Center at 800-633-5151 for more information regarding this option.
Accessory Security Kit Eligible: We checked your VIN to verify your vehicle’s eligibility for the software upgrade. . The upgrade
does not apply to your vehicle at this time, however Hyundai does have an Accessory Security System you could purchase that
would add an additional level of security to your vehicle, along with a glass breakage and tilt sensor. While no system guarantees it
will prevent a theft, an add-on to the original vehicle provides an additional measure of security and peace-of-mind.

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VIN Lookup Tool:

A VIN lookup tool has been added to HyundaiDealer.com to help you determine if your customer’s vehicle was equipped with an engine
immobilizer during production. If your customer’s vehicle is not eligible for Campaign 993 and is not listed as eligible for the June
software release, then use this tool to confirm the Hyundai Accessory Security Kit would be applicable.

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Best Practice Checklist
Reservation:
Does the customer’s vehicle have a push button starter button?
Yes: No action required because the vehicle is equipped with an immobilizer.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to confirm whether Campaign 993 applies and if there are any other open recalls or service
campaigns?
Yes
No
If Campaign 993 does not apply, is the vehicle equipped with an immobilizer? (Use the VIN Lookup Immobilizer
feature for MY2011-2022 vehicles)
Yes: No further action is needed
No: Check Phase 2 table. Consider offering the customer the Hyundai approved accessory security system.
Readiness:
Does your dealership have the Anti-Theft window decals and/or security kits for customers with an appointment?
Yes: Make sure all service advisors and appointments schedulers are aware of this required procedure.
No: Order the decals and advise customers that they will be notified when these arrive.
Reception:
Does the customer’s vehicle have a push button starter button?
Yes: No action required because the vehicle is equipped with an immobilizer.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to see if Campaign 993 applies and if there are any other open recalls or service
campaigns?
Yes
No
Does the vehicle have aftermarket window tint installed on the front windows?
Yes: Advise the customer that there is a possibility that the application of the Anti-Theft decals may affect the
aftermarket window tint.
No
Does the vehicle have an aftermarket security system or remote start system installed?
Yes: Advise the customer that there is a possibility that the BCM software update may interfere with the
operation of the aftermarket security system.
No
If Campaign 993 does not apply, is the vehicle equipped with an immobilizer? (Use the VIN Lookup Immobilizer
feature for MY2011-2022 vehicles)
Yes: No further action is needed
No: Consider offering the customer the Hyundai approved accessory security system.
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Did you explain to the customer the expected repair time and set the expectation for a status update?
Yes
No
Did you offer the customer a Service Rental Car if they are having the Hyundai Accessory Security Kit installed?
Yes
No
Repair:
If Campaign 993 was performed, did you take STUI pictures of the driver’s and passenger’s front side window antitheft stickers after installation with the 6 digits of the VIN and date of repair as per TSB 23-01-014H (or latest)?
Yes
No
Has a Certified level or above service technician been assigned to perform the upgrade if Campaign 993 applies?
Yes
No
Did the Certified technician use the window decal template as per TSB 23-01-014H (or latest) during the software
upgrade to apply two anti-theft decals?
Yes
No
Return:
Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Did you advise the customer that the software is designed to arm the system after the vehicle is locked with the key
fob. The vehicle may not start again if it is not unlocked with the key fob.
Yes
No

Hyundai Approved Accessory Kit:
PN: 00F67-AU200
•
•

Estimated Installation Time: 2.2 hours *actual time may vary by vehicle, complexity, and installer skill
Recommended security kit MSRP: $170

To address an increase in thefts of Hyundai vehicles not equipped with an immobilizer, an add-on security system is available for
purchase. This system has been assembled from components available from our electronics partner, Firstech, maker of Compustar
security products.
It includes a tilt sensor, an auditory 'glass break' sensor and an impact sensor, which is designed to activate the included siren and
interrupt the starter signal, preventing the theft of the vehicle. These kits are available for purchase and installation at Hyundai
dealerships and Compustar authorized installers across the country. The MSRP for the kit is $170 not including the cost of installation.
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Please note that we understand this kit is also available at Best Buy for approximately $170 and that Best Buy offers installation.
While we are fully supportive of a profitable dealer body, we urge all Hyundai dealers to price the security kit at the suggested pricing
without any additional mark up. Let’s use this opportunity to provide “best in industry” customer care to our new and loyal customers
coming into your store in response to this important security issue.
NOTE: Upon installation of this system, it can only be disarm/armed with the new
transmitter fobs. Using the original vehicle fobs may unlock the doors, but it
may not disarm/arm the system, which could result in a false activation of
the system.
NOTE: This system does NOT have a manual deactivation switch.
If the transmitter batteries fail, it will not be possible to disarm/arm the system.
Always ensure one, or both, transmitter fobs have fresh, strong batteries.
Installation:
(Hyundai Mobis Service Bulletin PB-K-AC-2203001 for installation instructions)
•

Availability: October 1, 2022

The Hyundai-Approved Accessory security kit consists of the following components:
Advanced
Sensor
Installation Hardware

Siren

Click link to locate an authorized Compustar retailer: https://www.compustar.com/find-a-dealer/
Kit Ordering:
Dealer order processing information as follows:
• Restriction freeze in place and system will cancel any orders prior to 10/1
• Order lines will be limited to 1pc. per line max
• Dealers will need to input the VIN details at the time of order entry for processing.
Recommended Alternative Transportation:
It is suggested that customers are provided with an SRC (Service Rental Car) if they opt to have the referenced kit installed at a
Hyundai dealership.

Steering Wheel Lock Program:
Hyundai is working with local law enforcement offices to provide steering wheel locks to customers at no additional cost. Customers
should contact them for availability. Hyundai is also evaluating a process by which customers may be eligible for reimbursement for the
purchase of a steering wheel lock. Customers can contact the Hyundai Customer Care Center at 800-633-5151 for more information
regarding this option.
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Customer FAQs:
Q1: What is the issue?
A1: Criminals are targeting certain model year Hyundai vehicles based on the understanding that some models did not come standard
with an engine immobilizer. There is no malfunction or defect with security features on these vehicles, and they all meet or exceed
Federal Motor Vehicle Safety Standards. There has been a coordinated campaign on social media to highlight ways for criminals to
circumvent the existing security features on Hyundai vehicles without an immobilizer.
Q2: What is an Engine Immobilizer?
A2: An engine immobilizer is an electronic security device fitted to a motor vehicle that prevents the engine from being started unless
the correct key (transponder or smart key) is present. Even in Hyundai vehicles without an immobilizer, other protections have been
built in that must be circumvented to allow the vehicle to be started without a key.
Q3: I have a push-button start vehicle. Is my vehicle affected?
A3: No. All push button starts have immobilizers.
Q4: Will there be a Recall or Stop Sale?
A4: No. These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features.
Q5: I drive a Genesis vehicle, which I found out is made by Hyundai’s parent company. Is my vehicle affected?
A5: No. Vehicles distributed through Genesis Motor America come standard with an immobilizer.
Q6: My Hyundai has a key ignition, but I’ve been told I have an immobilizer already equipped. Is that accurate?
A6: It depends. Some vehicles with turnkey ignitions did come equipped with an immobilizer. Please contact your dealer or Customer
Care Center at 800-633-5151.
Q7: What will Hyundai do for vehicles eligible for a software upgrade?
A7: Your Hyundai dealer will perform a system upgrade for the IBU/BCM to improve the Hyundai burglar alarm system operation and
ignition start logic. Hyundai will also install anti-theft deterrent labels for the front driver and front passenger windows of your vehicle.
This procedure will be performed at NO CHARGE to you.
Once the upgrade procedure has been completed, be sure to lock your vehicle with the key fob to activate the enhanced anti-theft
system. It is also recommended that you unlock your vehicle with the key fob to access the vehicle to ensure that it will start.
Q8: Will Hyundai offer free steering wheel locks to customers?
A8: Please refer the customer to local law enforcement in their area.
Q9: I am with Law Enforcement. Is there a cost or any obligation to receive steering wheel locks?
A9: No cost or obligation. Hyundai is providing an allotment of steering wheel locks to law enforcement in affected areas, subject to
availability.
Q10: I understand there is a Class Action lawsuit related to the current thefts of Hyundai vehicles. Can you comment?
A10: Hyundai does not comment on pending litigation.
Q11: I am a reporter. Can I speak with someone at Hyundai?
A11: For all media inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Q12: I am calling from a Police Department. I understand you have a program to give-away steering wheel locks. Is there
someone at Hyundai I can speak with?
A12: For all law enforcement inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Page 8 of 12

Security Kit Customer FAQs

Q13: What is the security kit option?
A13: Hyundai has identified a Firstech/Compustar security kit that targets the method of entry thieves are using to access these
vehicles. The Firstech/Compustar kit, with a starter interrupt and siren, helps to discourage vehicle theft. Customers may purchase the
Firstech/Compustar security kit and install it at an authorized Hyundai dealer or a Compustar authorized installer.
Q14: What is the name of the security kit?
A14: Firstech is an award-winning maker of Compustar remote car starters and security systems. The Compustar security kit has a
glass-break, tilt and impact sensor.
Q15: Which vehicles will this kit fit?
A15: The security kit is available for purchase on 2016 ~ 2022 Hyundai models, including Accent, Elantra, Elantra GT, Sonata,
Veloster, Venue, Kona, Tucson, Santa Fe, Santa Fe Sport, Santa Fe XL, & Palisade. Vehicles without immobilizers have key ignition
steering columns (No push button Start/Stop Ignition). The kit is only available for internal-combustion engine (ICE) vehicles with
automatic transmission and an ignition key steering column.
Q16: Will the security kit be available for hybrids or manual transmission vehicles?
A16: The kit is not available for alternative fuel, electric or hybrids. Nor is the kit available for manual transmission vehicles.
Q17: What is done during the installation of the security kit?
A17: During the installation, a technician will tap into certain vehicle circuits, including the ignition starter circuit, for the
Firstech/Compustar security kit to gain the necessary vehicle inputs to work properly. The installer will install the siren, a glass-break,
tilt and impact sensor and the rest of the security kit in an inconspicuous location and then check that the kit operates properly. The
installer will also check that the new key fobs arm & disarm the kit correctly.
Q18: When will the security kit be available?
A18: October 1, 2022.
Q19: How much does the kit cost? How much to have it installed at a dealership?
A19: The MSRP for the kit is $170, not including the cost of installation.
Q20: Why is Hyundai charging for the Security Kit?
A20: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features. Since the issue is not a malfunction or defect with the security features this kit (part cost and
installation labor) is an option for a customer to consider.
Q21: Where can the security kit be purchased?
A21: The Compustar security kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers
across the country.
Q22: Will a warranty cover cost of the security kit and installation?
A22: No. These thefts are not related to a malfunction or defect with the security features so the kit (part cost and installation labor)
would not be provided under warranty as a service campaign or recall.
Q23: Can I buy the security kit on Amazon?
A23: Amazon is not an authorized Compustar retailer, although Compustar products are sold on Amazon. This unique configuration of
Compustar components is not sold on Amazon as a kit.
Q24: What comes with the security kit?
A24: The kit includes a starter interrupt and siren, a glass break, tilt and impact sensor.
Q25: Is the security kit difficult to install?
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A25: It is recommended to have the kit professionally installed at an authorized Compustar installer or Hyundai dealer.
Q26: How long does the kit take to install?
A26: It takes approximately 2.5hrs to install, depending on the vehicle.
Q27: Is the kit guaranteed to prevent car theft?
A27: No. The kit provides additional protections against theft but no system can provide a guarantee of theft prevention.
Q28: Does the security kit have a ‘warn’ feature before full siren activation?
A28: If the vehicle senses a slight movement, the siren may chirp. If the rocking continues, it will activate the alarm with the full siren.
Q29: How do you arm/disarm the kit?
A29: The security kit comes with two key fob transmitters, with a lock and unlock button that arms and disarms the kit.
Q30: What is the Firstech/Compustar model name and number that will work customers should use?
A30: It is recommended that customers use part number 00F67AU200.
Q31: Is this kit available nationwide or only in some areas?
A31: The kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers across the country.
Q32: If I choose not to purchase the Firstech/Compustar kit and my car gets broken into or stolen, will my auto insurance
deny my claim?
A32: Vehicle theft or items stolen from a vehicle should be reported to local law enforcement and your insurance company.
Q33: I do not think I should have to pay for the security kit and its installation. Will Hyundai cover this cost?
A33: No. The current vehicles meet or exceed Federal Motor Vehicle Safety Standards. Unfortunately, our vehicles have been targeted
in a coordinated effort on social media. Criminals are targeting our vehicles without engine immobilizers. These thefts are not related to
a malfunction or defect with the security features. Vehicle break-ins and theft claims should be reported to your insurance company to
determine coverage.
Q34: If I install the security kit myself or pay for a service center to install it, will it affect my warranty?
A34: The kits supplied through authorized Hyundai dealers are considered Hyundai Approved Accessories and will be subject to
Hyundai’s Replacement Parts and Accessories Limited Warranty. Damage caused by improper installation or parts and accessories
not supplied by Hyundai may not be covered under your vehicle warranties. Please consult your warranty handbook for further
information. The alarm is not a guarantee against theft and Hyundai Motor America is not stating that the alarm will prevent theft under
any circumstance or that we in any way guarantee that we will replace the vehicle if stolen with the alarm kit.

Page 10 of 12

Contact Reference

Please see the following page for commonly referred to contacts.

Dealer Support

Contact Information

Description

Parts

[email protected]
1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

AutoLoop Technical Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description

CDK Technical Support

Customer Support

[email protected]
1-877-850-2010

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Hyundai Recall / Campaign
Website

Updated information related to the specific recall or service
www.hyundaiusa.com/recall
www.hyundaiusa.com/campaignho campaign
me

Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance

1‐800‐633‐5151
1-800-243-7766

Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program

Technical Service Bulletin (TSB)

Customer questions or concerns related to recall or
service campaigns

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Source

Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Page 11 of 12

Uncompleted Campaign VIN Listing
Recall Campaign Website

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.hyundaiusa.com/campaignhome

NHTSA Website

www.safercar.gov

Thank you for your prompt attention to this important security matter and for your continued commitment to Hyundai customers.

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