NHTSA ID Number: 10232125
Manufacturer Communication Number: TJ3612640
TSB/Document Date: 2023-02-27
Summary
Polestar
2 Performance Software: General Info and OTA Failure Instructions
Service and Parts Business
Technical Journal
TITLE:
Polestar 2 Performance Software: General Info and OTA Failure Instructions
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36126.4.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2022-12-06
2023-01-06
FUNC GROUP:
FUNC DESC:
3018
Software
Page 1 of 3
Attachment
File Name
File Size
How To Verify Installation.PNG
0.2379 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
The performance software upgrade increases the two motors’ combined certified output over the
complete RPM range, increasing power from 300 kW (402 bhp) to 350 kW (469 bhp) and torque from
660 to 680 Nm (487 to 502 lb-ft); a boost that also reduces the acceleration time from 0-60 mph to just
4.2 seconds.
The upgrade functions as a ‘power boost’, improving mid-range acceleration and overall
responsiveness. While improved responsiveness and pedal mapping apply at all times, the boost is
most noticeable at speeds between 70 and 130 km/h (45 and 80 MPH) and is fully available between
70-100% State of Charge (SoC). Between 40-70% SoC, the power boost will be slightly lower. This is to
protect battery integrity. Similarly, below 40% SoC, the power boost is not available and the standard
vehicle power and torque outputs apply, also to protect battery integrity.
If a Polestar 2 customer purchased a performance SW via OTA and the SWDL is not successful,
Polestar will contact the customer and advise them to visit a dealer for assistance with the SWDL.
Please follow the instructions under service.
SW (Software)
OTA (Over The Air)
SWDL (Software Download)
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Technical Journal 36126.4.0
CSC Customer Symptom Codes
Code
Description
52
Remote update/Does not work
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
534
ED
E400V6
Sales Body
Gear
Steer Model Year
2021-9999
Plant
Chassis range
Struc Week
Range
-
202007-999952
SERVICE:
When a customer purchases performance SW, Polestar will add it to the vehicle’s central SW archives.
If the OTA download fails, the software can be recovered by installing a Total Upgrade.
After the Total Upgrade is performed please verify the Performance SW is installed. See the
attachment “How To Verify Installation” for instructions.
NOTE: If a customer requests assistance with affixing the door decals, a pre-approval by Polestar is
required to claim the job.
For more information visit the Polestar Support site: https://www.polestar.com/en-is/
polestar-support/performance-software-upgrade
Please also refer to the Polestar Performance Software Service Manager Bulletin (00-024P) for
additional information and frequently asked questions.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use the following data:
VST OP number: 36004-2 and CSC 52.
VST Operation Number
VST Operation Number
Description
36004 - 2 0.5
Software control module downloading
LABOR TIME:
0.5
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub-concern area “Support Needed” and Title, “Performance SW
via OTA Failure,” use function group 3018.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 3
2023-01-06
Technical Journal 36126.4.0
2023-01-06
Page 3 of 3
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TSB/Document ID: TJ3612640
Replacement Service Bulletin Number:
MFR Communication Date: 2023-01-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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