GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6433
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 21, 2023

Subject: REVISION: N222371150-01 - Customer Satisfaction Program
Heated Steering Wheel Retrofit – Module Only
Revised Service Procedure section
Models: 2022-2023 Cadillac XT4
2022 Chevrolet Silverado 1500 New
2022 GMC Sierra 1500 New
To:

All General Motors Dealers

This bulletin has been revised to add a Caution statement and Note to the
service procedure. Please discard all previous copies of N222371150.

END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N222371150 – Heated Steering Wheel Retrofit – Module Only
Release Date:
Revision Description:
Attention:

February 2023

Revision:

01

This bulletin has been revised to add a Caution statement and Note to the service
procedure. Please discard all previous copies of N222371150.

For GMC Sierra 1500 New with the AT4, Denali, SLT or Elevation package, if the part number
doesn’t display in the EPC with the VIN, use part number 84838123.
This program is in effect until March 31, 2026.

Make
Cadillac
Chevrolet
GMC

Model Year
From
To
2022
2023
2022
2022
2022
2022

Model
XT4
Silverado 1500 New
Sierra 1500 New

RPO

Description

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Due to the industry-wide semiconductor shortage, the heat feature on the steering wheel is not
functional on certain 2022-2023 model year vehicles listed above, built beginning January 6,
2022. The affected vehicle owners should have been made aware of the condition at sale, and notified
that once parts are available, they would be eligible for a no additional cost retrofit to enable the
feature.
Dealers are to replace the heated steering wheel control module.

Parts
Quantity
1
1
1
1

Part Name

Part No.
84863347
84863348
84838124
84838123*

Heated Steering Wheel Module
Heated Steering Wheel Module
Heated Steering Wheel Module
Heated Steering Wheel Module

*For GMC Sierra 1500 New with the AT4, Denali, SLT or Elevation package, if the part number doesn’t display in
the EPC with the VIN, use part number 84838123.
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Heated Steering Wheel Module to
order.
Do NOT place orders until the customer contacts the dealership to schedule an appointment.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect. Do not order for shelf stock.
Warranty Information
Labor
Operation
9106549

Description
Install Heated Steering Wheel Module
XT4
Silverado 1500 New
Sierra 1500 New

Labor
Time

Trans.
Type
ZFAT

Net
Item
N/A

0.7
0.6
0.6

Service Procedure
Caution: During steering wheel bolt removal, observe the following precautions:
•
•

Do NOT use heat on the steering wheel bolt, steering wheel, or steering column. Using heat could cause damage
to the steering related components.
Do NOT hammer or apply excessive downward force on the steering wheel bolt, steering wheel, or steering
column. Hammering or applying excessive downward force could cause damage to the steering related
components.

Note:
•

Steering wheel bolts installed during manufacturing require high torque efforts to remove.

Copyright 2023 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N222371150 – Heated Steering Wheel Retrofit – Module Only
•
•
•

The ONLY acceptable bit for removing and installing the steering wheel bolt is a T50 Torx bit. Do NOT use any
other size bit or a worn bit.
If a power tool is used to remove the steering wheel bolt, the tool must have a minimum torque rating greater
than 75 NM (55 lb ft) and both the power tool and the T50 Torx bit MUST be positioned perpendicular to the bolt
recess.
Apply appropriate downward force to maintain engagement of bit to bolt recess during bolt removal.

Note: There are blank connector halves holding the Heated Steering Wheel Module Wiring Harness in place that will need
to be removed before the Heated Steering Wheel Module can be connected.
1.

Install the Heated Steering Wheel Module. Refer to Heated Steering Wheel Module Replacement in SI.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through March 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through March 31, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
N222371150 – Heated Steering Wheel Retrofit – Module Only

This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
Our records indicate that, at the time you purchased or leased your GM vehicle, the vehicle was not equipped with a
steering wheel heat module due to an industry-wide parts shortage.
We are pleased to inform you that you are now able to schedule an appointment with your GM dealer so they can
enable your steering wheel heat module.
What We Will Do: Your GM dealer will install the steering wheel heat module. This service will be performed for you at
no charge until March 31, 2026. After that, any applicable warranty will apply.
What You Should Do: We recommend that you contact your GM dealer as soon as possible to schedule an
appointment for this retrofit. By scheduling an appointment, your dealer can order the necessary parts to be available
on your scheduled appointment date.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-333-4223
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
711 / 1-800-833-2438

We truly appreciate you taking the time to retrofit your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you with many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N222371150

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