NUMBER:
GROUP:
DATE:

08-085-14 REV. A
Electrical
November 14, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 08-085-14, DATED
OCTOBER 01, 2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES
INFORMATION ABOUT UPDATING MODULES WITHOUT REMOTE USB PORT.
SUBJECT:
Hands Free Feature Inoperative
OVERVIEW:
This bulletin involves updating the Convergence Telematics Module (CTM) software.
NOTE: Convergence Telematics Module (CTM) was also known as the Hands Free
Module (HFM).
MODELS:
2013 - 2014

(PF)

Dart

NOTE: This bulletin applies to vehicles built on or before June 21, 2014 (MDH
0621XX) equipped with UConnect 200 AM/FM/CD/MP3 Radio (sales code
RAE) and UConnect Voice Command W/Bluetooth (sales code RSP or RSQ).
SYMPTOM/CONDITION:
The customer may notice that the hands free feature (Bluetooth) does not work. On further
inspection one or more of the following DTCs may be found:
•
•

U11F6-00 Lost Communication With Convergence Telematics Module.
U11F6-87 Lost Communication With Convergence Telematics Module - Missing
Message.

DIAGNOSIS:
Using a Scan Tool (wiTECH) along with the appropriate Diagnostic Procedures available in
TechCONNECT, verify no DTCs are set. If DTCs are present, other than those listed
above, record them on the repair order and repair as necessary before proceeding further
with this bulletin.
If the customer describes the symptom/condition or if the technician finds the DTC,
perform the Repair Procedure.

08-085-14 REV. A

-2-

**PARTS REQUIRED:**
Qty.

Part No.

Description

**1(AR)

68086985AB

USB Cable use on vehicles without remote
USB port**

NOTE: **Most Dealer will already have this USB cable, it was used on other Hand
Free Module updates.**
REPAIR PROCEDURE:
1. Check to see if the CTM is communicating.
2. Turn on the vehicle and press the phone button on the steering wheel.
3. Quickly turn the radio volume control knob to 20 (or about 3/4 of max) and leave it
there.
4. Did the audio system play any of the following prompts: Uconnect Ready... beep,
Ready... beep, or just an audible beep?
a. Yes >>> Proceed to Step #10.
b. No >>> Proceed to Step #5.
5. Disconnect the battery for a minute.
6. Reconnect the battery and see if the CTM is now communicating on the buss.
7. Turn on the vehicle and press the phone button on the steering wheel.
8. Make sure the radio volume is still set at 20 (or about 3/4 of max) and leave it there.
9. Did the audio system play any of the following prompts: Uconnect Ready... beep,
Ready... beep, or just an audible beep?
a. Yes >>> Proceed to Step #10.
b. No >>> This bulletin does not apply. Normal diagnostics for a non responses CTM
should be performed.
10. After hearing the beep, say “Setup- Software Update”.
11. The CTM software version will now be displayed on the radio display screen.
12. What software version is being display on the radio screen?
a. B:01.06.24 or higher >>> Proceed to Step #13.
b. B:01.06.14 or B:01.06.23 >>> Use the USB flash drive that contains 1 flash files.
Proceed to Step #14.
c. B:01.05.09 >>> Use the USB flash drive that contains 3 flash files. Proceed to Step
#14.
13. The CTM already has the latest software and this bulletin doesn’t apply.
14. Has the USB flash drive been created with the correct software update files?
a. Yes >>> Proceed to Step #18.
b. No >>> Proceed to Step #15.
15. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect
Dealer software downloads to download the files.
16. If a security message appears “Do you want to view only the webpage content that
was delivered securely?” See (Fig. 1). Press No to continue.

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08-085-14 REV. A

Fig. 1 Pop-up Security Message
NOTE: A Blank USB flash drive must be used to download the software. Only one
software update can be used on one USB flash drive. One USB flash drive
can be used to service multiple vehicles.
NOTE: If the dealer cannot download the software, make sure you have proper
security access. If not have the Service Manager or Shop Foreman download
the software update.
17. To download the software files to a USB flash drive, follow the on screen instructions
and perform the following.
a. Acquire a blank USB flash drive with at least 4 gb of space.
b. Download the software update file to your local pc's desktop.
c. Be sure to extract the file before copying it to the blank USB flash drive.
d. A blank USB flash drive will be needed for each CTM update, additional updates
can not be on the same USB stick.
e. Once the file is saved to the USB flash drive, it is recommended to physically label
the USB flash drive with the bulletin number and if it’s an early or late built vehicle.
18. **Does this vehicle have a remote USB port (sales code RSX)?**
a. **Yes >>> Proceed to Step #21.**
b. **No >>> Proceed to Step #19.**
19. **Gain access to the CTM, refer to TechConnect > Electrical/8E - Electronic Control
Modules/MODULE, Convergence Telematics/Removal, CTM location see (Fig. 2).**

08-085-14 REV. A

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Fig. 2 CTM Location Under The Dash
1 - CTM location

20. **Plug in UBS cable (68086985AB) into the open port of the CTM. (Fig. 3).**

Fig. 3 Location Of USB Update Cable Port On CTM
**1 - Plug USB cable (68086985AB) in this open port.**

21. With the engine running insert the correct USB flash drive into the USB port.
22. Press the phone button on the steering wheel and after a beep is heard say, “SetupSoftware Update”.

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08-085-14 REV. A

23. The audio system will state “Starting Software Update. Please Wait...” This will be
followed up with intermittent beeps.
NOTE: If a USB flash drive with 3 (early built) update files on it is used, the update
will take around 42 minutes. If the USB flash drive with only 1 file (late built)
on it is used then the update should take 15 minutes.
NOTE: Vehicle built on or before October 21, 2012 are considered early built vehicle.
24. After the update has been completed, the audio beeps will stop and the radio display
will show a normal radio display.
CAUTION: When updating an early built vehicle, the radio display screen will show a
normal display between each update file. Do not proceed to the next step
until all 3 files have been downloaded.
CAUTION: Do NOT remove the USB flash dive at this point, proceed to the next step.
25. Press the phone button on the steering wheel.
26. Did the audio system play any of the following prompts: Uconnect Ready... beep,
Ready... beep, or just an audible beep?
a. Yes >>> Remove the USB flash drive from the USB port and proceed to Step #29.
b. No >>> Proceed to Step #27.
27. Wait 2 minutes and press the phone button again.
28. Did the audio system play any of the following prompts: Uconnect Ready... beep,
Ready... beep, or just an audible beep?
a. Yes >>> Remove the USB flash drive from the USB port and proceed to Step #29.
b. No >>> Remove the USB flash drive and perform normal diagnostics, the module
may need to be replaced.
29. Verify that the CTM has been updated.
30. Press the phone button on the steering wheel.
31. After hearing a beep, say “Setup - Software Update”.
32. Is software version B:01.06.24 being display on the radio screen?
a. Yes >>> This service bulletin has been completed, proceed to Step #34.
b. No >>> Proceed to Step #33.
33. Is this the 2nd attempt to update the HFM?
a. Yes >>> Make sure the correct software is being used and try to download the file
from the website again on to a new USB flash drive.
b. No >>> Flash the CTM again proceed to Step #18.
34. **If USB update cable 68086985AB was used to update the module remove the cable
and reassemble the vehicle. Use TechConnect > Electrical/8E - Electronic Control
Modules/MODULE, Convergence Telematics/Installation.**

08-085-14 REV. A

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POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
NOTE: Vehicle built on or before October 21, 2012 are considered early built vehicle.
Labor
Operation No:

Description

Skill Category

Amount

18-20-34-93

Module, Convergence
Telematics (CTM), Inspect
Software Level Only
(0 - Introduction)

6 - Electrical and Body
Systems

0.2 Hrs

18-20-34-94

Module, Convergence
6 - Electrical and Body
Telematics (CTM), Inspect Systems
Software Level and Perform
Software Update (Early Built
Vehicle)
(0 - Introduction)

0.8 Hrs

18-20-34-95

Module, Convergence
6 - Electrical and Body
Telematics (CTM), Inspect Systems
Software Level and Perform
Software Update (Late Built
Vehicle)
(0 - Introduction)

0.3 Hrs

(Related To
Performing
Update)
**18-20-34-50

Addition Time, Without
6 - Electrical and Body
Remote USB Port, Vehicles Systems
Without Sales Code RSX
(0 - Introduction)

0.3 Hrs**

18-20-34-96

Module, Convergence
6 - Electrical and Body
Telematics (CTM), Software. Systems
Create USB Flash Drive, All
CTM (One Time Only Each
module year)
(0 - Introduction)

0.2 Hrs

NOTE: If the USB flash drive has 3 (early built) update files on it, the update should
take 42 minutes. If the USB flash drive has only 1 file (late built) on it, the
update should take 15 minutes.
FAILURE CODE:
ZZ

Service Action