NHTSA ID Number: 10231935
Manufacturer Communication Number: TJ35808
TSB/Document Date: 2023-02-21
Summary
?eCall Service Required? message, Back-up battery DTC TCAM-U210993
Service and Parts Business
Technical Journal
TITLE:
“eCall Service Required” message, Back-up battery DTC TCAM-U210993
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35808.1.5
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2023-01-04
2023-01-06
FUNC GROUP:
FUNC DESC:
3943
Telematics
Page 1 of 5
“Right first time in Time”
Attachment
File Name
TJ35808BUB.jpg
TJ35808BUB RESET.jpg
File Size
0.1558 MB
0.2018 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Added new Vehicle Types
If there is a warning message in the DIM and CCD about “eCall service required” together with DTC
TCAM-U210993 pointing out the BUB, please follow the procedure under “Service”.
DIM = Driver Information Module
CCD = Center Console Display
BUB = Backup Battery
TCAM = Telematic Connectivity Antenna Module
SOC = State Of Charge
CSC Customer Symptom Codes
Code
6K
6N
JG
KY
Description
Mobile app Volvo Cars/Activation problems
Mobile app Volvo
Cars/Other communication problems
Volvo On Call/Other Volvo On Call problems
Volvo On Call/Does not work
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC
Technical Journal 35808.1.5
DTC Diagnostic Trouble Codes
Vehicle Type
Type
224
225
227
234
235
236
238
246
256
536
536
539
Eng
ED
Eng
Desc
E400V6
Sales
Body
Gear
Steer
Model Year
Plant
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2022-9999
2023-9999
2021-9999
2023-9999
2022-9999
Chassis range
-
Struc Week
Range
202222-999952
202222-999952
202222-999952
202122-999952
202122-999952
202122-999952
202122-999952
202122-999952
202222-999952
202037-999952
202222-999952
202139-999952
SERVICE:
If the message together with the DTC is confirmed, the cause may be a discharged BUB.
Do not replace the BUB, first check if it is possible to charge it.
VIDA has been updated with a new method that allows charging of the BUB
Begin by ensuring that the vehicle software is the latest (refer to TJ 31543)
VIDA charging method:
•
•
•
•
•
•
A 12 volt battery maintainer must be connected to the vehicle throughout the BUB charging
procedure.
Gear selector must be in P - Park.
If BUB SoC is 1% or greater, charge the BUB using the VIDA script, see attachment TJ35602BUB.
BUB will charge by ~5% SOC per hour, charge the BUB up to minimum 45% SOC. (After charging
is stopped the BUB SOC may drop slightly)
If “eCall Service Required” is still shown in the DIM, then go to “SW Installation” tab in VIDA,
click on “Advanced test” and click on “Reset”
Once reset has completed, Erase DTCs.
If the DTC is set again then charge the BUB to above 50% SOC.
The BUB will then be continuously charged while the vehicle is driven.
Page 2 of 5
2023-01-06
Technical Journal 35808.1.5
NOTE:
If BUB SOC is 0% (below 2 Volt) it is not possible to charge the BUB and it needs to be replaced, see
VIDA instruction VCC-516696-1.
After replacement the BUB SOC must be reset by using a VIDA script, see attachment TJ35808BUB
RESET.jpg.
Information: A low or depleted 12v battery can cause the BuB to be discharged.
Alternative method to charge the BuB using an external battery charger:
-
It is possible to charge the BuB outside the vehicle using a universal battery charger similar to ones
used to charge radio-controlled device batteries. The charger should be suitable for a 1-cell lithiumion (Li-ion) battery and supply 4V max and 1A, max. The charger should also have temperature
control as the battery temperature must not exceed 60°C / 140°F during charging.
-
To make an adapter harness to connect a charger to the BuB, the following parts are needed:
31450330 RECEPTACLE HOUSING (1x)
30656678 REPAIR TERMINAL (2x)
Connect the terminals as follows:
Pin 1 - Positive
Pin 4 - Negative
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST OP number: 36050-2, 39753-2.
VST Operation Number
VST Operation Number
09805
Description
Recharging Backup Battery acc. to TJ 35808
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support not needed”, use function group 3943.
To view TJ attachments continue to next page. This TJ has two attachments.
2023-01-06
Page 3 of 5
Technical Journal 35808.1.5
Page 4 of 5
2023-01-06
Technical Journal 35808.1.5
2023-01-06
Page 5 of 5
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TSB/Document ID: TJ35808
Replacement Service Bulletin Number:
MFR Communication Date: 2023-01-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
MFR Component System:
MFR Component Subsystem:
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