Technical Service Bulletin

91-23-02 - Various Infotainment Concerns

Transaction No:

2067353/1

Release date:

2/13/2023

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

Golf R, GTI

2022 - 2023

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2067353/1

2/13/2023

91-23-02

Original publication.

Note:
This technical bulletin must be read in its entirety before attempting the software update.
This procedure only applies to vehicles with PR code I8Q.
If software updates or flash campaign/actions are performed on a vehicle, a battery charger/maintainer
with at least 70A charging current MUST be used in order to avoid problems during software updates and
flash campaign/actions.
ODIS-Service tester should be updated to the latest GFF technical version 11.0.0 or higher and SW
version 2.47.0 or higher.

The customer may report one or more of the following symptoms:
Radio freezes/reboots
Radio turns off
Radio settings unable to be saved
Radio displays “system update” pop-up message
Radio display image color is faded or appears gray
Bluetooth connection poor or cannot initiate
Audio source switches without input
App-Connect malfunctions
“Park Assist and Rear Traffic Alert is currently not available” is displayed in the Instrument Cluster when
at a stop with no objects around.

Page 1 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-02 - Various Infotainment Concerns

Transaction No:

2067353/1

Release date:

2/13/2023

Technical Background
This procedure resolves the concern(s) listed above by updating the MIB Infotainment System to the
latest level 1776.

Production Solution
NA.

Service
Software Update Procedure
1. Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery.
2. Switch the ignition to the ON position.
3. Connect the ODIS tester to the vehicle’s Data Link Connector (DLC).
4. Initiate Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules.
5. Once GFF interrogation is complete, check for the following DTCs in Address 5F:
B18B0F0 – VKMS missing adaptation
B18B0F1 – VKMS no basic data processing available
6. If either of these DTCs are present and static/active, the information electronics module must be
replaced.
7. If neither of these DTCs are not present or not active, proceed with this work procedure.
8. Check the software version by pressing the square home key icon on the touchscreen menu to enter
Settings.
Once in Settings select “System Information” to check the current software level.

If the current software level is lower
than 1776, proceed with this
Technical Bulletin.

If the current software level is equal
to or greater than 1776, this work
procedure does not apply.

Page 2 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-02 - Various Infotainment Concerns

Transaction No:

2067353/1

Release date:

2/13/2023

Create the USB Driver with SD/USB Creator:
Refer to Technical Bulletin 2054866 (00-19-04) Set up SD/USB Creator to Obtain Software Updates.
Use USB Part Number 3G0.919.360.RG
1. Insert USB Drive 3G0.919.360.RG into port 1 of the USB-C connection in the front center console.
2. Proceed with all on-screen prompts as stated throughout the update.
Tip:
Various screens may appear on the MIB display throughout the update process. Also, the infotainment
system may switch off/on. This is normal behavior during the update.
3. Once the USB portion of the update is complete, enter GFF and check for any DTCs.
If the DTC B201A00 – Check software version management – is present in Address 5F, perform and
complete the associated test plan.
If the DTC B201A00 – Check software version management – is not present, perform documentation of
the update via GFF.
4. Under “5F – Information electronics 1 – J794”, select “Adapting Software”.
5. Select option 1 “Software update via measure code”.
6. Enter SVM code 3700.
7. Continue through the test plan, confirming steps as needed.
8. When the test is complete, the test result will read “Data version in the vehicle is current”.
9. Lastly, perform the Software Configuration test plan for Address 5F via Guided Functions.
10. Once complete, exit GFF and remove the USB from the USB drive.

Page 3 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-02 - Various Infotainment Concerns

Transaction No:

2067353/1

Release date:

2/13/2023

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng.
Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Golf R, GTI

2022 – 2023

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:
9193

Damage
Code

HST

Damage Location (Depends
on Service No.)

--

--

0039
Golf R, GTI

Parts Manufacturer

WG8 2)

Labor Operation 3) : Charge Battery

27068950 = See Elsa for latest time units.

Labor Operation 3) : Update Programming USB

91931999 = 30 TU

Labor Operation 3) : Update Programming SVM

See GFF Time expenditure.

Diagnostic Time 4)
GFF Time expenditure

01500000 = Actual GFF print out. 70 TU max.

Road Test

01210002 = 00 TU
01210004 = 00 TU

Technical Diagnosis

01320000 = 00 TU max.

YES
NO
NO

Claim Comment: Input “As per Technical Bulletin 2067353” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Page 4 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-02 - Various Infotainment Concerns

Transaction No:

2067353/1

Release date:

2/13/2023

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery Tester/Charger

MTRMSP0702

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and ODIS Service with:
current online updates

USB

3G0.919.360.RG

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.