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NHTSA ID Number: 10231863

Manufacturer Communication Number: PC954 2023 Ariya

TSB/Document Date: 2023-02-18


Summary

Steering Wheel Bolt *****Dealer Announcement***** NissaneBay logo is conducting a dealer inventory quality action to inspect, and if necessary replace the steering wheel bolt on specific MY2023 NissaneBay logo Ariya vehicles identified in Service Comm. There is a potential that some of these Ariya vehicles are missing the steering wheel bolt. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. *****What Dealers Should Do***** PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PC954 • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to NPSB 15-460 for additional information • Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to this quality action. 3. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 4. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle for sale.


5/14

13. Install the NEW steering wheel bolt
and torque the bolt to 44 N●m (4.5
kg-m, 32 ft-lbs)

Route the airbag harness into
position in the harness retainer

Harness
retainer

14. Reconnect the driver airbag.

Reconnect the horn wire
(Figure 17)

Route the harness through the
airbag harness retainer
(Figure 18)

Horn wire

Figure 17
Harness
retainer

Reconnect the black and yellow
airbag connectors to the
appropriate location on the airbag

Be sure each connector is fully
seated against the driver airbag

Push each connector body all the
way down on the airbag

Push each connector lock (orange
tab) downward until flush

Black
connector

Figure 18

o If the connector lock is
pushed down but is NOT
flush, disengage the lock, and
remove and reinstall the
connector

Pull upward on each connector
body to verify they are fully seated

Figure 19
6/14

Yellow
connector

15. Seat the airbag on the steering wheel.

Turn the airbag over and position
over the steering wheel, making
sure it is properly aligned

Push the airbag into the steering
wheel until a click sound is heard
(Figure 20)

Figure 20
16. Reconnect the negative battery cable to the battery current sensor.

Torque the nut to 8.0 N●m (0.82 kg-m, 71 in-lbs)

17. Press the driver airbag inward to verify the horn operates normally.

Perform Steering Angle Learning and Steering Torque Calibration
18. Connect the VI3 to the vehicle data link connector.

19. Set the vehicle to Ready mode.
 Depress the brake pedal and press the Start button one time

20. Verify the CONSULT PC is connected to the internet.

21. Start the CONSULT 4 (C4). (Figure 21)
Figure 21

7/14

22. Enter login information and select
Submit. (Figure 22)
NOTE:
If the screen shown in Figure 23 is
present when opening C4:
 Use the drop-down box to select
USA/CANADA Dealers
 Select Submit
 Enter login information

Figure 22

Figure 23

23. Allow C4 to connect to VI3 and
perform vehicle system call.
(Figure 24 and Figure 25)

Figure 24

NOTE:
This process may take several minutes.

Figure 25

8/14

24. Locate and select ABS. (Figure 26)

Figure 26

25. Select Work Support. (Figure 27)

Figure 27

26. Select Steering angle sensor
adjustment. (Figure 28)

Click on the start button (green
play button) to proceed to next
screen
Figure 28

27. Visually verify the steering wheel is
centered. (Figure 29)

Figure 29
9/14

28. Select Start. (Figure 30)

Wait a few seconds for the
adjustment to complete (Figure 31)

Figure 30

Once Complete is displayed, select
End

Figure 31

29. Select the back arrow. (Figure 32)

Figure 32

10/14

30. Locate and select ADAS CONTROL
UNIT 2. (Figure 33)

Figure 33

31. Select Work support. (Figure 34)

Figure 34
32. Select Steering torque calibration.
(Figure 35)

Click on the start button (green
play button) to proceed to next
screen
Figure 35

33. Verify the steering wheel is straight

Move all items away from the steering wheel

Do not touch the steering wheel during the calibration

Important:
The steering wheel will automatically turn several inches in both directions after
selecting start. Do NOT touch the steering wheel during the calibration.

11/14

34. Select Start. (Figure 36)

Figure 36

35. Wait a few seconds for the steering
torque calibration to complete.

Select END (Figure 37)
Figure 37

36. Select All self-diagnosis. (Figure 38)

Figure 38
37. Turn the vehicle off, open and close the driver’s door and wait for 2 minutes.
38. Set the vehicle to READY mode by depressing the brake and pressing the power
button one time.

12/14

39. Erase DTCs.

Select the erase DTC icon, and
select Yes to erase (Figure 39)

Verify all DTC’s have been erased
 If all DTC’s erase normally
continue to Step 40

DTC Erase

 If DTC’s remain set as Current:
o Press the power button to turn
the vehicle off
o Close C4 and disconnect VI3
o Close all doors

Figure 39

o Wait a minimum of 5 minutes
o Reenter the vehicle
o Reconnect C4 and perform DTC
erase

40. Close C4. (Figure 40)

Turn the vehicle off by depressing
the Start button

Disconnect VI3 from the vehicle
Figure 40

13/14

Parts Information:
Part Number

Description

Qty

48935-3BA0A

Bolt

(1) - If needed

Claims Information:
Submit a “CM” line claim using the following claims coding:

Campaign (“CM”) ID

PC954

Description

Op code

FRT

Inspect steering wheel - OK

PC9540

0.2 hr

Inspect and Install steering
wheel bolt

PC9541

0.7 hr

14/14

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TSB/Document ID: PC954 2023 Ariya

Replacement Service Bulletin Number:

MFR Communication Date: 2023-02-11

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: STEERING

MFR Component System:

MFR Component Subsystem:


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