TJ35954-1 Service Bulletin/Repair Instructions

Polestar 
Service and Parts Business
Technical Journal

TITLE:
No Remote key function

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35954.14.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2022-11-18
2022-12-06
FUNC GROUP:
3666
FUNC DESC:
Access (central looking &

remote)
Page 1 of 5
Attachment

File Name
File Size
Backup Position.jpg
0.0566 MB
Charging Cable .jpg
0.1990 MB
Mechanical Location.jpg
0.0728 MB
TJ-35954.jpg
0.4111 MB
Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

DESCRIPTION:

*Readded TCAM Reset Method under Service.

If you are experiencing any of the symptoms described below, please see advice under “Service”.

Symptoms:

1.
Cannot Lock/unlock vehicle with the “RCK”, but vehicle can be unlocked with the mechanical key

blade located inside the “RCK” (see attachment “Mechanical Location”).

2. If symptom #1 has been confirmed AND:

1. Attempting to start the vehicle (with the “RCK” in the backup position or through keyless

function) results in DIM message “Key not found” (see attachment “Backup Position” for

backup location).

3. No communication when attempting to connect/readout vehicle with VIDA

4. If Symptom #1 has been confirmed and the vehicle cannot be started with the “RCK” in the backup

position due to not being able to disconnect the charging cable, please see the

“Charging Cable Removal” section under Service.
Produced and printed in the USA and available as an electronic document.

© Polestar 2022
Technical Journal 35954.14.0

DIM = Driver information Module

TCAM = Telematics and Connectivit y Antenna Module BUB = Back up Battery

RCK = Remote Control k ey

SW = Software

P/N = Part Number

SP = Software Product

CSC Customer Symptom Codes

Code
Description
UH
Locking/unlocking/Central locking does not work
VZ
Locking/unlocking/Other central locking problems
1J
Remote control/Mechanical problem/Key unit only
XI
Remote control/Does not work
DTC Diagnostic Trouble Codes

Control Module
Code
Fault Type
CEM
U201F00
Permanent
Vehicle Type

Type
Eng
534
Eng

Desc
Sales Body
Gear
Steer Model Year

2021-9999
Plant
Chassis range
Struc Week

Range
0000001-0999999
202007-999952
SERVICE:

Perform a Total Upgrade according to TJ 35361.

*A TCAM reset might be required prior to performing the Total Upgrade--please see below:

TCAM Reset Method:

1. Make the TCAM powerless by removing fuse CF27 and disconnecting the TCAM BUB connector

for approximately 30 seconds.

2. After waiting 30 seconds, reconnect the TCAM BUB connector and re-insert fuse CF27. Make sure

to connect the TCAM BUB BEFORE re-inserting the fuse.

Charging Cable Removal:

1. Unlock the v ehicle with the mechanical key blade inside the “RCK”.

2. Place the “RCK” in the backup position.

3. If the vehicle “wakes up”, press the ‘R elease the cable’ button in the center display.

Visualized steps are found in attachement: TJ-35954.jpg.

Warranty claim info:

To get a warranty claim accepted for a job described in this TJ, the following data must be used:

Failing Part: No parts allowed in this job

VST OP number: 36004 Total upgr ade, 99925 General reimbursement acc. to TJ/QB

Note that the TJ number must be stated in repair order text!
Page 2 of 5
2022-12-06
Technical Journal 35954.14.0

VST Operation Number

VST Operation Number
Description
99925-2
General reimbursement acc. to TJ/QB
36004-2
Software control module downloading
LABOR TIME:

.6

VEHICLE REPORT:

If vehicle has not been improved by following the advice under “Service”, please submit a Vehicle

Report. Use concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”,

use function group 3666.
To view TJ attachments continue to next page. This TJ has four attachments.
2022-12-06
Page 3 of 5
Technical Journal 35954.14.0
Page 4 of 5
2022-12-06
Technical Journal 35954.14.0
2022-12-06
Page 5 of 5

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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