TJ36405 Service Bulletin/Repair Instructions

Service and Parts Business
Technical Journal

TITLE:
DIM Message “Disconnect Charging Cable” With No Cable Attached

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36405.2.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-12-06
2022-12-07
FUNC GROUP:
FUNC DESC:
3234
Onboard charger, high voltage
Page 1 of 3
“Right first time in Time”

Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

DESCRIPTION:

If a customer experiences the DIM message “Disconnect Charging Cable” while there was no charging

cable attached, and DTC VCU1-U116E00 is set as permanent, please follow the advice in “Service.”

CSC Customer Symptom Codes

Code

53

71

YL

YZ

7G
Description

Driving, Twin Engine/Propulsion using electric motor not possible

Starting/Vehicle start-up is not possible

Plug-in charging/No/reduced/incorrect function/With external AC-cable

Plug-in charging/No/reduced/incorrect function/With external DC-cable

Text window and warning symbol/Yellow symbol and text message
DTC Diagnostic Trouble Codes

Control Module

VCU1
Code

U116E00
Fault Type

Permanent
Produced and printed in the USA and available as an electronic document.

© 2022 VOLVO CAR USA, LLC
Technical Journal 36405.2.1

Vehicle Type

Type
Eng
536

536

539

539
ED

EF

ED

EF
Eng

Desc

E400V6

E400V2

E400V6

E400V2
Sales
Body
Gear
Steer
Model Year

2021-2023

2022-2023

2022-2023

2022-2023
Plant
Chassis range

-
Struc Week

Range

202037-202317

202146-202317

202139-202317

202146-202317
SERVICE:

NOTE: This TJ applies only if the customer does not experience any problems charging the vehicle.

The DIM message “Disconnect Charging Cable” while no charging cable is attached, can result from a

software issue.

The technical background is that the OBC is not getting woken up at the moment the customer wants to

start the car. Without having clear feedback from the OBC that no charging cable is attached, for safety

reasons the DIM message “Disconnect Charging Cable” is shown.

If a customer reports this symptom, please give advice that there are three workaround options - every

option working on its own:

A. Press the release button at the EVI.

B. Press the release button in the charging menu in IHU.

C. Lock the car and wait for 10 minutes (so it’s going to sleep), then unlock.

Note: In some cases, the DIM message may disappear within a short time on its own.

Whenever this symptom occurs while the car is at the workshop, there are two additional workaround

options - every option working on its own:

D. Do a 12V reset.

E. Remove fuse 27 in EJB for approx. 2 min.

Do not replace any parts, a software fix is under development.

List of abbreviations:

DIM - Driver Information Module

OBC - On-board Charger

EVI - Electric Vehicle Inlet

IHU - Information Head Unit

EJB - Engine Junction Box

PCA - Permanent Corrective Action
Page 2 of 3
2022-12-07
Technical Journal 36405.2.1

Warranty claim info:

To get a warranty claim accepted for a job described in this TJ, the following data must be used:

Failing Part: No parts are allowed in this job

VST OP number: 99922-2 General reimbursement acc. to TJ/QB

NOTE: TJ number must be stated in the repair order text.

VST Operation Number

VST Operation Number

99922-2
Description

General reimbursement acc. to TJ/QB
VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use the

concern area “Vehicle Report” and the sub-concern area “Support Not Needed.” Use function group

3234.
2022-12-07
Page 3 of 3

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