Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

Voluntary Emissions Service Campaign
January 25, 2023
Dear Kia Soul Owner:
Kia America, Inc. is conducting a Voluntary Emissions Service Campaign to improve the emission logic in the Electronic
Control Module (“ECM”) to ensure compliance with emissions regulations.
Why is Kia conducting this Voluntary Emissions Service Campaign?
Kia has become aware that certain 2017-2019 MY Soul vehicles equipped with Nu 2.0L GDI SULEV engines may have

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engine calibrations that were not optimized for emissions standards under certain specific conditions. These
calibrations may cause the vehicle to release air pollutants which exceed Federal and California standards. These
standards were established to protect your health and welfare from the dangers of air pollution.
What Will Kia Do?
Kia will update the software programming of the ECM to improve the emission related logic free of charge at no cost

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to you.
What Should You Do?
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Please contact your Kia dealer to schedule an appointment for this update.
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The time required to service your vehicle can vary, depending on the dealer’s work schedule, therefore, we

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Having this service campaign performed will help ensure your vehicle’s full protection under the emissions

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Failure to have this service performed could cause your vehicle to fail an emission inspection (SMOG check)

recommend scheduling a service appointment to minimize your inconvenience.
warranty.
when required under State law. It could also be considered a lack of proper maintenance.

To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers”
on a mobile device). You can also use the QR code below with your mobile device to access this information (see the

bottom of this letter for more information about QR code use):

Have You Changed Your Address Or Sold Your Kia?
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If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the
attached prepaid “Change of Address/Ownership” card, and mail it to us.

Are You a California Registered Owner?
• The California Air Resources Board requires that emissions related campaigns such as this, be completed prior to
annual vehicle registration renewal. Without this repair, you may not be able to complete your vehicle registration
and obtain license tags.

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• Once this repair has been completed, your Kia dealer will provide a “Proof of Correction Certificate.” The California
Department of Motor Vehicles (DMV) may request this Proof of Correction Certificate during your next vehicle
registration. This certificate should be kept with your vehicle records thereafter.
Are You a Registered Owner in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, or Washington?
• Because your state has adopted the California emissions regulations, your Kia dealer will also provide a “Proof of
Correction Certificate” once this repair has been completed. Your states Department of Motor Vehicles, Department
of Transportation, Motor Vehicle Administration, Motor Vehicle Commission or Department of Licensing may request
this Proof of Correction Certificate during your next vehicle registration. This certificate should be kept with your
vehicle records thereafter.
Do You Have Other Questions?
• Should you have any questions regarding this Emissions Service Campaign, or your dealer does not respond to your
service request in a timely manner, we suggest that you contact Kia’s Customer Care Center at 1-800-333-4542
(Monday through Friday, 5AM to 6PM, Pacific Time), or through the owner’s section of www.kia.com.
Please accept our apologies for any inconvenience this matter may cause you.
Sincerely,
Customer Care Department

QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode
image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
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With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
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Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL
or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code
App instructions.
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