Service and Parts Business

Technical Journal
TITLE:

Connectivity services activation - PSIM issues
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 35902.1.2

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2022-12-07

2022-12-19

FUNC GROUP:

FUNC DESC:

3970

Mobile data services

Page 1 of 6

“Right first time in Time”
Attachment
File Name
TJ_35902_PSIM.jpg
VIN not found on AT&T-First Network Attach.pdf

File Size
0.2798 MB
0.2170 MB

Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
PSIM = Personal Subscriber Identity Module
PUK = PSIM Unlock code
This TJ can be used as a guide when dealing with various issues with activating connectivity services in
the car related to the PSIM card.
CSC Customer Symptom Codes
Code
KA
EM
KO

Description
Cellular phone/SIM card not accepted
Internet Connection/Does not work
Wifi hotspot connection/Does not work

DTC Diagnostic Trouble Codes

Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC

Technical Journal 35902.1.2
Vehicle Type
Type

Eng

Eng
Desc

Sales

Body

Gear

224
225
234
235
238
246
246
256
536

Steer

Model Year

Plant

2019-2022
2019-2022
2017-2017
2017-2022
2017-2022
2018-2021
2018-2021
2016-2022
2019-2021

Chassis range
-

Struc Week
Range
201835-202221
201835-202221
201617-201716
201620-202221
201646-202221
201717-202121
201717-202221
201505-202221
201846-202121

SERVICE:
See instructions under Vehicle report for contacting Retailer Technical Support (RTS) to speed up
resolution of various PSIM issues.
VEHICLE REPORT:
Yes, please submit a Vehicle Report following the guidelines for the appropriate situation described
below. Use concern area “Vehicle Report” and sub concern area “Support Needed”, use function group
3970.
*PSIM Card is missing from the vehicle:
RTS can overnight ship a PSIM card to your retailer.
Please create a TIE Vehicle Report requesting a PSIM card and include:
•
•
•

Parts manager’s name
Retailer address
A contact phone number

***THE INFORMATION ABOVE HAS BEEN INTENTIONALLY STRUCK OUT AND
REPLACED WITH THE PROCESS BELOW***
Replacement PSIM cards can now be ordered directly from Volvo Parts without the need for a Vehicle
Report.
1. Order a replacement PSIM card PN: 8640806
2. Follow steps 1-5 in the attached document “VIN not found on AT&T-First Network Attach.pdf”
3. The PSIM and VIN will be automatically added to the AT&T system. The vehicle can be released at
this point as the process is handled on the backend.

Page 2 of 6

2022-12-19

Technical Journal 35902.1.2
VIN is not recognized on the AT&T website for a data plan:
First, make sure that the car modem is turned on by following steps 1-5 in the attached document “VIN
not found on AT&T-First Network Attach.pdf”
If, after waiting 10 minutes, the VIN is still not recognized, create a TIE Vehicle Report and attach a clear
photo of the PSIM card with the serial number showing (see attached example TJ_35902_PSIM.jpg)
RTS will have the VIN and PSIM added to the AT&T system.
The vehicle can be released at this point as the process is handled on the backend.
PUK Code requested or the PSIM is locked:
No additional information required. Please open up a TIE Vehicle Report for the affected vehicle with
the request in the title.

To view TJ attachments continue to next page. This TJ has two attachments.

2022-12-19

Page 3 of 6

Technical Journal 35902.1.2

Page 4 of 6

2022-12-19

Updated
August 2022
Current App v5.17
Sensus

VIN not found on
AT&T / First Network Attach

The purpose of this document is to provide instruction on which steps should be taken in the
event the customer see’s the following error on the AT&T website. This process is called “First
Network Attach (FNA).” Before beginning, please make sure the vehicle has a clear path to the
sky. (URL: https://www.att.com/volvo)

1. Pull the down from the top of the
screen and tap “Settings”

2. Tap “Communication”

3. Tap “Vehicle Modem Internet”

4. Tap the “Vehicle Modem Internet”
checkbox.

5. Once the Vehicle Modem Internet is
enabled it may take up to ten minutes
for the VIN to become available on
AT&T’s website.
https://www.att.com/volvo