NUMBER:
GROUP:
DATE:

08-039-22 REV. C
08 - Electrical
November 8, 2022

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

This bulletin supersedes Technical Service Bulletin (TSB) 08-039-22 REV. B, date of issue
August 11, 2022, which should be removed from your files. All revisions are highlighted with
**asterisks** and include an additional symptom.
This Technical Service Bulletin (TSB) has also been released as a Rapid Service Update
(RSU) 22-146, date of issue August 11, 2022. All applicable Sold and Un-Sold RSU VINs have
been loaded. To verify this RSU service action is applicable to the vehicle, use VIP or
perform a VIN search in DealerCONNECT/Service Library. All repairs are reimbursable within
the provisions of warranty. This RSU will expire 18 months after the date of issue.
SUBJECT:
2022 R1 High Radio Update to S24.18
OVERVIEW:
This bulletin involves inspecting the software level and updating the software to S24.18
MODELS:
2022

(WL)

Jeep Grand Cherokee

2022

(RU)

Chrysler Pacifica/Voyager

2022

(WS)

Grand Wagoneer/Wagoneer

NOTE: This bulletin applies to vehicles within the following markets/countries: North
America.
NOTE: This bulletin applies to WL vehicles built on or before May 24, 2022 (MDH 0524XX)
equipped with one of the following radios:
NOTE: This bulletin applies to WS vehicles built on or before May 24, 2022 (MDH 0524XX)
equipped with one of the following radios:
NOTE: This bulletin applies to RU vehicles built on or before May 19, 2022 (MDH 0519XX)
equipped with one of the following radios:
• Uconnect 5 NAV W 12” Display (Sales Codes UFQ, UBQ or UEQ).
• Uconnect 5 NAV W 10.19 display (Sales Codes UFN, UBN or UEN).
• Uconnect 5 W 10.19 display (Sales Codes UFG, UBG or UEG).
• Uconnect 5 W 8.4 Display (Sales Codes UFF, UEF or UBF).
• Uconnect 5 Nav W 8.49 Display (Sales Codes UFL, UBL or UEL).

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SYMPTOM/CONDITION:
The customer may describe following:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

**SXM radio shows one station on screen but is playing a different station**.
Navigation inoperative.
Black or blank radio screen (Rear View Camera (RVC) will still function normally).
Radio lockup (RVC will still function normally).
No Verbal warnings on navigation.
Surround sound inoperative.
Blu-ray DVD unavailable.
Listen in/Mirror feature inoperative.
PHEV radio does not turn off when opening door or after charging
Audio Overlap between sources.
Radio does not recognize the vehicle is in park. No keyboard pop up, vehicles setting are
hidden.
Radio presets are not saving.
Audio mute on calls (Phone, SOS and Ecall).
Radio resets.
Radio screen freezes (RVC will still function normally).
Audio disruptions.
Wireless connectivity device disconnect.
Wireless connectivity disconnecting.
Audio distortion (hissing, water sprinkler, or salt shaker noise) (WL Only).

The following software enhancements are available:
•
•
•
•
•

Uconnect Phone improvements.
Apple CarPlayT and Android AutoT improvements.
Voice recognition command improvements.
Climate control screen improvements (WL Only).
SXM radio improvements. (WL Only).

DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
DealerCONNECT/Service Library, verify all related systems are functioning as designed. If
Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding further
with this bulletin.
If a customer’s VIN is listed in VIP or your RSU VIN list, perform the repair. If any vehicle not on the
VIN list exhibits the symptom/condition, perform the repair.

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08-039-22 REV. C

REPAIR PROCEDURE:
1. Check if the radio software has been updated. Go to “Vehicle Settings” then select “ System
Information” and look for “Radio Version”.
2. Was the radio updated to S24.18?
• YES >>> This bulletin has been completed. Use inspection LOP (18-60-02-A8) to close the
active RSU.
• NO >>> Perform the radio update. Proceed to Step 3.
3. Has a 4GB USB flash drive been created?
• YES>>> Proceed to Step 11.
• NO>>> Proceed to Step 4.
4. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information
>Dealer software downloads to download the files.
5. Use a blank USB flash drive with at least 4GB of space. Follow the on-screen instructions to
download the software files.
NOTE: When downloading the software file, always select the MAC version, regardless of
the computer being used.
6. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
radial button for all downloads (Fig. 1) .

Fig. 1
MAC Download Steps

7. Download the radio SW from DealerConnect to a blank USB flash drive. The USB flash drive
should be at least 4GB and formatted to FAT32 for RU and NTFS for WL and WS.
8. Do not unzip the folder/file and move all contents to the root directory of the USB.
9. There should only be one file on the USB root directory labeled as a zip folder.
10. Once the USB flash drive have been created, it is recommended to label the USB flash drive
with the bulletin number and proper radio Sales Codes.
11. Start the vehicle and insert the correct USB flash drive with new software into the USB port.

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CAUTION! Make sure no other device is plugged into any of the USB ports while performing
this re-program. If other devices are connected to USB ports during
re-programming, it may cause failure of files to be loaded which may cause the
radio to need replacement.
12. Once the system has verified there is an available update, press the “Update Now” button.
Make sure the vehicle is in park. Do NOT turn the ignition off until the two minute timer
has expired. The ignition doesn’t have to be turned off to update the radio’s software
(Fig. 2) .

Fig. 2
Software Update Is Available

13. Press the “Continue” on the display screen (Fig. 3) .

Fig. 3
Continue Display Screen

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08-039-22 REV. C

14. The radio will reboot and the update will begin. The update should only take 30 minutes
(Fig. 4) .
NOTE: Do NOT turn off the vehicle when the software update is completed and told to
remove the USB flash drive.

Fig. 4
Software Update Completed

15. Do Not turn off the ignition at this point. The update is still in process, wait until the radio
restarts and the home screen is displayed. This should take around five minutes.
16. Sometimes the radio will display an error pop up “ Invalid_Binary_Switch “ after successful
radio update. Please ignore this error message and press “OK” to continue (Fig. 5) .

Fig. 5
Error Message

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17. Press “OK” to continue (Fig. 6) .

Fig. 6
Radio Software Has Been Updated

18. Check if the radio software has been updated. Go to “Vehicle Settings” then select “ System
Information” and look for “Radio Version”.
19. Was the radio updated to S24.18?
• YES >>> Proceed to Step 20.
• NO >>> Perform the update one more time. Proceed to Step 11.
20. Perform a “Factory Reset. This can be found in the radio under Vehicle Setting > Reset >
Perform Factory Reset.
21. Once the reset is completed turn off the ignition open and closed the drivers door and let all
modules go to sleep. Make sure the scan tool is not connected at this point.
22. After all the modules have been a sleep mode for five minutes, turn the ignition back on.
23. Before clearing all DTCs, cycle the ignition Off and back to “Run” quickly (within two seconds).
24. Using the wiTECH, clear all DTCs that may have been set in any module due to
reprogramming.

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08-039-22 REV. C

POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No:

Description

Skill Category

Amount

18-60-02-A8

Radio, Inspect Software Level
(0 - Introduction)

6 - Electrical and Body Systems

0.2 Hrs.

18-60-02-A6

Radio, Software - Create USB
Jump Drive from Uconnect
Website (One Time Only)
(0 - Introduction)

6 - Electrical and Body Systems

0.2 Hrs.

18-60-02-A7

Radio, Inspect Software Level
and Perform Software Update
(0 - Introduction)

6 - Electrical and Body Systems

0.5 Hrs.

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
FAILURE CODE:
The dealer must choose which failure code to use depending on if this is a Rapid Service
Update (RSU) or Technical Service Bulletin.
• The “RF” failure code is required for essential module flash/reprogramming and can only be
used after confirmation that the VIN is included on the RSU.
• The failure code “RF” (Required Flash) can no longer be used on Technical Service Bulletin
flashes. The “RF” failure code must be used on an RSU.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Technical
Service Bulletin, failure code CC is to be used. When utilizing this failure code, the 3C’s must
be supplied.
RF

Required Flash - RSU

CC

Customer Concern