W95 Service Bulletin/Repair Instructions

Revised July 2021

Dealer Service Instructions for:
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs

Revised with new spring part number and vehicle packages impacted.
Remedy Available

2020
(DT) Ram 1500 Pickup
NOTE: This campaign applies only to the above vehicles equipped with “Built to

Serve” Army/Navy/Air Force Editions (sales code ASG) and "Raised Ride

Height" (sales code XZN).

NOTE: Some vehicles above may have been identified as not involved in this

campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in Dealer vehicle

inventory. Dealers should complete this campaign on these vehicles before

retail delivery. Dealers should also perform this campaign on vehicles in for

service. Involved vehicles can be determined by using the VIP inquiry process.
 Copyright 2021, FCA US LLC, All Rights Reserved (djt))
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 2
Subject

The vehicle ride height on about 2,900 of the above vehicles may be lower than

expected.
Repair

Replace all four springs.
Alternate Transportation

Dealers should attempt to minimize customer inconvenience by placing the owner

in a loaner vehicle if inspection determines that spring replacement is required and

the vehicle must be held overnight.
Parts Information
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 3
Parts Information [Continued]

A part to VIN relationship has been established under the VIN/campaign in Dealer

Connect for ease of part ordering.

Use the table above to identify the proper sales codes for removal and addition.

While spring will vary from vehicle to vehicle, the parts below are common to all

vehicles in this campaign.
Part Number
Qty.
Description
06513034AA
4
Front Caliper Adapter Bolt (MSQ 4, 1 bag services 1

vehicle)
06513202AA
2
Front Stabilizer Bar Nut (MSQ 4, 1 bag services

2 vehicles)
06506454AA
2
Halfshaft Nuts
06506557AA
2
Upper Ball Joint Nuts
06104264AA
1
Track Bar Bolt (MSQ 3, 1 bag services 3 vehicles)
Parts Return

No parts return required for this campaign.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Special Tools

The following special tools are required to perform this repair:

 8677
Ball Joint Remover
 9362
Strut Nut Wrench
 NPN
wiTECH Software
 NPN
wiTECH MicroPod II
 NPN
Laptop Computer
 NPN
wiTECH Software
Page 4
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 5
Service Procedure

A. Front Suspension Remove

1. Disconnect and isolate the negative battery cable.

2. Raise and support the vehicle.

3. Remove all four wheels and tires.

4. Remove the wiring harness

retainers from the top of the shock

(Figure 1).
HARNESS

RETAINERS
5. Apply penetrating oil to the shock

shaft at the nut.

6. Add a paint mark to the coil

spring, shock top plate, and frame

pocket.
Figure 1 – Wiring Harness on Shocks
7. Have a helper apply brake pressure

and remove and DISCARD the

halfshaft nut (2) (Figure 2).
Figure 2 – Halfshaft Nut
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 6
Service Procedure [Continued]

8. Remove the three shock absorber

upper nuts (1) (Figure 3).
Figure 3 – Upper Shock Absorber Nuts
9. Remove the lower shock nut and

bolt (1) (Figure 4).
Figure 4 – Lower Shock Absorber Bolt

and Nuts
CAUTION: Never allow the disc brake caliper to hang from the brake

hose. Damage to the brake hose will result. Provide a suitable support to

hang the caliper securely.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 7
Service Procedure [Continued]

10. Remove and DISCARD the two

front caliper adapter bolts (5)

(Figure 5).
Figure 5 – Front Caliper Adapter Bolts
11. Remove the wheel speed sensor wire from the clips on the brake hose, knuckle,

and frame.

12. Remove and hang the front caliper and adapter assembly.
13. Remove the front brake rotor bolt

(1) (Figure 6).

14. Remove the brake rotor.
Figure 6 – Front Brake Rotor Bolt
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 8
Service Procedure [Continued]

15. Remove and DISCARD the upper

ball joint nut and separate the

upper ball joint from the knuckle

using Ball Joint Remover 8677

(Figure 7).
BALL JOINT REMOVER 8677
Figure 7 – Ball Joint Remover 8677
16. Disconnect the stabilizer bar link

from the lower control arm (2)

(Figure 8).
Figure 8 – Stabilizer Bar Link Nut
17. Remove the shock absorber assembly.

18. Compress the coil spring in a suitable spring compressor.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 9
Service Procedure [Continued]

CAUTION: Never use impact or high speed tools to remove the shock rod

nut. Damage to the shock internal bearings can occur.

19. Have a helper support the shock

absorber (8) from below, hold the

shock rod with a suitable socket

then use tool 9362 to remove the

shock rod nut (1) (Figure 9).

20. Remove the upper shock mount

(2), the upper spacer (3), the shield

(4), the spring isolator (5), the

jounce bumper (6), and the shock

absorber (8) (Figure 9).

21. Release the spring compressor and

remove the coil spring.
Figure 9 – Shock Absorber Assembly
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 10
Service Procedure [Continued]

B. Front Suspension Install

NOTE: In any instance where a bolt is through a rubber bushing, the bolt must be

torqued with the vehicle at normal ride height.

1. Transfer the upper and lower spring cushions from the old coil spring to the

new one as needed.

2. Compress the new coil spring in a suitable spring compressor.

3. Have a helper position the shock

absorber to the coil spring from

below and verify that the coil

spring lower end is correctly

aligned to the spring stop as shown

(Figure 10).

4. Align the paint marks, and install

the jounce bumper (6), the spring

isolator (5), the shield (4), the

upper spacer (3), the upper shock

mount (2), and the shock rod nut

(1) (Figure 9).
Figure 10 – Align Coil Spring
CAUTION: Never use impact or high speed tools to remove the shock rod

nut. Damage to the shock internal bearings can occur.

5. Have a helper support the shock absorber from below, hold the shock rod with a

suitable socket, then use the Strut Nut Wrench 9362 to install the shock rod nut

(1) (Figure 9). Tighten to 35 N·m (26 ft. lbs.).

6. Release the spring compressor and remove the shock assembly from the spring

compressor.

7. Install the completed assembly to the vehicle, aligning the paint marks.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 11
Service Procedure [Continued]

8. Position the lower clevis to the lower control arm shock bushing.

9. Install the three shock absorber upper nuts (1) (Figure 2). Tighten to 70 N·m

(52 ft. lbs.).

10. Install the shock absorber lower bolt (1) and nut but do not tighten at this time

(Figure 4).

NOTE: When positioning the steering knuckle to the upper ball joint make

sure the half shaft splines smoothly and fully engage the hub and bearing

splines.

11. Seat the wiring harness retainers to the shock mount studs (Figure 1).

12. Insert the upper ball joint stud into the steering knuckle, then install the new

upper ball joint nut. Tighten the nut to 35 N·m + 180° (26 ft. lbs. + 180 °).

13. Place the stabilizer bar link lower ball stud through the lower control arm.

14. Install a new stabilizer bar link upper nut (1) (Figure 8). Tighten the nut to 119

N·m (88 ft. lbs.).

15. Secure the wheel speed sensor wire to the clips on the brake hose, knuckle, and

frame.

16. Position the brake rotor over the wheel studs and seat it against the hub and

bearing.

17. Install the front brake rotor bolt (1) (Figure 6). Tighten to 10 N·m (7 ft. lbs.).

18. Install the caliper adapter with the caliper as an assembly to the vehicle using

new bolts. Tighten the bolts to 80 N·m + 55° (59 ft. lbs. + 55 °).

19. Install the halfshaft nut (1) (Figure 2).
20. Have a helper apply brake pressure and tighten the halfshaft nut (2) (Figure 2)

to 250 N·m (184 ft. lbs.).
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 12
Service Procedure [Continued]

21. Repeat for the other side of the vehicle.

22. Clean wheel mounting surface of any corrosion or dirt.

23. Position the tire and wheel assembly against the hub and install the six wheel

lug nuts.

24. Tighten the six wheel lug nuts in a star pattern to 176 N·m (130 ft. lbs.).

25. With the vehicle at ride height, tighten the shock absorber lower nut. Tighten

the nut to 168 N·m (124 ft. lbs.).

26. Repeat for the other side of the vehicle.
C. Rear Spring Remove

1. Support the axle with a suitable holding fixture.

2. Remove the shock absorber lower

bolts (1) and nuts from both sides

(Figure 11).
Figure 11 – Rear Shock Lower Bolt and

Nut
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 13
Service Procedure [Continued]

3. Disconnect the stabilizer bar links

from the frame by removing the

stabilizer bar link upper bolts (1)

(Figure 12).
Figure 12 – Stabilizer Bar Link Upper

Bolt
4. Remove the bolt from the axle end

of the track bar and DISCARD

(Figure 13).
TRACK BAR BOLT
Figure 13 – Track Bar Bolt
NOTE: Do not lower the axle more than the brake hose slack allows; brake hose

damage could occur.

5. Lower the axle support and remove the springs and isolators.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 14
Service Procedure [Continued]

D. Rear Spring Install

NOTE: In any instance where a bolt is through a rubber bushing, the bolt must

be torqued with the vehicle at normal ride height.

1. Transfer the isolators from the old springs as needed. Position the new springs

to the frame and the axle perches.

2. The new coil spring must be

installed so that the isolator

locating tabs (1), (3) are positioned

through the corresponding holes in

the spring pocket and the coil

spring end (2) must be positioned

as shown (Figure 14).

3. Raise the axle assembly.

4. Align the shock absorber lower

bolt hole to the axle bracket then

install the shock absorber lower

bolt (1) and nut but do not tighten

at this time (Figure 11).
Figure 14 – Spring Positioned On Perch
5. Align the stabilizer bar link upper bolt hole to the frame then install stabilizer

bar link upper bolt (1) but do not tighten at this time (Figure 12).

6. Align the track bar and install the bolt and nut but do not tighten at this time

(Figure 13).

7. Remove the rear axle holding fixture.

8. Remove the support and lower the vehicle.

9. Tighten the stabilizer bar link upper bolt to 55 N·m (41 ft. lbs.).
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 15
Service Procedure [Continued]

10. Tighten the shock absorber lower bolt to the proper 140 N·m (103 ft. lbs.).

11. Install the NEW track bar bolt. Tighten the bolt to 172 N·m (127 ft. lbs.).

12. Align the vehicle suspension.
E. Add sales code to VIN

1. Connect to DealerCONNECT.

2. Select “Service” tab.

3. Select “Single VIN Inquiry”.

4. Add the vehicles VIN in the required field, then enter mileage, and submit.

5. Select the “Options” tab. Note the four spring codes. See sales code table in

the Parts Information section of this document.

6. Return to the “Service” tab. Scroll down to the “Warranty Administration”

section.

7. Select “Vehicle Option Updates” under warranty.

8. Enter the VIN then select view.

9. Select the new sales code from the “Available Vehicle Options” list, then

add to the “Selected Vehicle Option”. See sales code table in the Parts

Information section of this document.

10. Highlight the selected sales code then click “save”.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 16
F. Restore Vehicle Configuration

1. Connect the wiTECH micro pod II to the vehicle data link connector.

2. Place the ignition in the “RUN” position.

3. Open the wiTECH 2.0 website.

4. Enter your “User id” and “Password” and your “Dealer Code”, then select

“Sign In” at the bottom of the screen. Click “Accept”.

5. From the “Vehicle Selection” screen, select the vehicle to be updated.

6. Select “Guided Diagnostics”.

7. Select “Restore Vehicle Configuration”.

8. Clear fault codes.

9. Disconnect the wiTECH micro pod II from the vehicle data link connector.
Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the

DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid

will be used by FCA to record Customer Satisfaction Notification service

completions and provide dealer payments.

Use the following labor operation number and time allowance:
Replace Front and Rear Coil Springs
Labor Operation

Number
Time

Allowance
02-W9-51-82
4.2 hours
Add the cost of the campaign parts package plus applicable dealer allowance to

your claim.

NOTE: See the Warranty Administration Manual, Recall Claim Processing

Section, for complete claim processing instructions.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 17
Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on

the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service

requirement by mail. They are requested to schedule appointments for this service

with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall

System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete

vehicles. The owner’s name, address and phone number are listed if known.

Completed vehicles are removed from GRS within several days of repair claim

submission.

To use this system, click on the “Service” tab and then click on “Global Recall

System.” Your dealer’s VIN list for each campaign displayed can be sorted by:

those vehicles that were unsold at campaign launch, those with a phone number,

city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail

delivery. Dealers should also use the VIN list to follow up with all owners to

schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was

obtained from the Department of Motor Vehicles of various states. Use of this information is

permitted for this notification only and is strictly prohibited from all other use.
Customer Satisfaction Notification W95

Built to Serve 1” Lift Springs
Page 18
Additional Information

If you have any questions or need assistance in completing this action, please

contact your Service and Parts District Manager.

Customer Service / Field Operations

FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION

Built to Serve Lift Springs
[Model Year and Model]

VIN XXXXXXXXXXXXXXXXX
W95
LOGO

VEHICLE PICTURE
Dear [Name],

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of

our customers. We are constantly monitoring the quality of our products and looking for

opportunities to improve our vehicles even after they are sold. Because your long-term

satisfaction is important to us, we are contacting you on important improvements we would

like to make to your vehicle [1]. This will be done at no charge to you.

We are recommending the following improvements be performed on certain 2020 (DT) Ram

1500 Pickup vehicles equipped with raised ride height suspension.

WHY DOES MY VEHICLE NEED REPAIRS?

Some vehicles with the Built to Serve Army Edition and a Raised Ride Height sales code were

not assembled with the proper springs, leading to a lower ride height than expected.
YOUR SCHEDULING OPTIONS

1. RECOMMENDED OPTION

Call your authorized Chrysler /

Dodge / Jeep® / RAM Dealership

2. Call the FCA Recall Assistance

Center at 1-800-853-1403. An

agent

can

confirm

part

availability and help schedule an

appointment

3. Visit recalls.mopar.com, scan the

QR code below, or download the

Mopar Owner’s Companion App.
QR Code
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?

FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer

will replace all 4 coil springs in the suspension. The estimated repair time is five hours. In

addition, your dealer will require your vehicle for proper check-in, preparation, and check-out

during your visit, which may require more time. Your time is important to us, so

we recommend that you schedule a service appointment to minimize your inconvenience.

Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,

CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you

may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]

Once we receive and verify the required documents, reimbursement will be sent to you within

60 days. If you have had previous repairs performed and/or already received reimbursement,

you may still need to have the repair performed.

We apologize for any inconvenience, but are sincerely concerned about your satisfaction.

Thank you for your attention to this important matter.
Get access to recall notifications,

locate your nearest dealer, and more

through this website or Mopar

Owner’s Companion App. You will be

asked to provide your Vehicle

Identification Number (VIN) to

protect and verify your identity.

DEALERSHIP INSTRUCTIONS

Please reference CSN W95.
Customer Assistance/Field Operations

FCA US LLC
Mr. Mrs. Customer

1234 Main Street

Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

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