Classification:

Reference:

AN22-019B

Date:

NTB22-058B

December 19, 2022

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2020-2023 LEAF (ZE1)

APPLIED GRADES:

2020-2021 LEAF – All
2022 LEAF – SV and SL
2023 LEAF – SV

SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following SERVICE PROCEDURE is to address the items
below:


Stability improvements and “bug” fixes.

Refer to steps 1-4 on pages 3 and 4 to confirm that this bulletin applies.

Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/11

REQUIRED SPECIAL TOOL


One of special tool USB drive J-52727 (new tool number NI-52727-1) has been
previously shipped to each dealer (Figure 1).



Do not use any other USB drive to perform the procedure in this bulletin.



Additional USB drives may be purchased from Tech•Mate:
www.techmatetools.com or 1-833-397-3493.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.

Figure 1

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SERVICE PROCEDURE

Check Software Version

1.

Push the MENU button.

Figure 2

2.

Select the Info Icon.


If the Info icon does not appear, as
shown in Figure 3, this bulletin
does not apply.

Figure 3

3.

Select System Information.

Figure 4

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NTB22-058B

4.

Select Software Version.

Figure 5


If the Software Version is “344", "345" or "347”, select the back icon and continue
to step 5 on page 5.



If the Software Version is “354”, the infotainment system already has the latest
version. Select the back icon, and then proceed to CLAIMS INFORMATION.

Back icon

0354

Figure 6

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Download Software from the Infotainment Downloader Tool

IMPORTANT: Before starting, make sure:

5.



The CONSULT PC is connected to the internet.



ASIST has been synchronized (updated) to the current date.

Insert the special tool USB drive into the CONSULT PC.


If the update-software has already been downloaded onto the USB drive from a
prior service procedure, skip to step 14 on page 8.
HINT:
o The special tool USB drive is the only USB drive approved for use with this
procedure.
o The update-software is estimated to take 4 hours to download to the USB
drive.
o The update-software must be the only file on the USB drive.

6.

Open ASIST.

7.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 7

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NTB22-058B

8.

Select the check box to the left of the desired infotainment update-software under
Description (Figure 8).


Refer to Table A for the infotainment update-software.

Table A
MODEL
LEAF

9.

UPDATE SOFTWARE
IVI354

Use the drop-down menu and select the location of the USB drive that was inserted in
step 5 on page 5.

Version:

Check
box
D:\

USB drive
location

IVI354

Infotainment
update-software

Drop-down
menu

Figure 8

10.

Select Download, and then wait for the download to complete.
HINT:
o The update-software is
estimated to take 4 hours to
download to the USB drive.
o If, while attempting to download
the software to the CONSULT
PC, you receive the message
shown in Figure 9:
 Attempt to clear space on
the CONSULT PC hard
drive.
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Figure 9

NTB22-058B

11.

Select OK.

Figure 10

12.

Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 11

13.

Close all ASIST Infotainment Software Update screens.

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Reprogram the AV Control Unit

14.

Set the parking brake.

15.

Turn the ignition ON, and then wait 60 seconds for the system to load.

16.

Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 12).


Do not remove the USB drive during the update to the vehicle until instructed to.

Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”

Figure 12

Figure 13

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17.

Wait approximately 10-30 seconds for
the screen in Figure 14 to appear.

Figure 14



The screen in Figure 15 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB and continue the
update.
xxxxxxx

Figure 15

18.

Wait for the update to complete.


Follow the on-screen instructions
while waiting.

HINT: The update may take 15-25
minutes.
Figure 16

19.

Once the update is complete, remove
the USB drive; the system will reboot
(restart).
HINT: The system will not reboot until
the USB drive is removed.
Figure 17

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Steps 20-27 must be completed. If they are not completed, the update may become
corrupted.
20.

Allow the reboot to complete
(approximately 30 seconds).


21.

The Nissan logo will be displayed
during the reboot.

Turn the ignition OFF.
Figure 18

The steps below will fully reboot the infotainment system twice.

22.

Open and close the driver door, and then ensure that all doors are closed.

23.

Wait 5 minutes before proceeding to step 24.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
control unit may become inoperable.

24.

Turn the ignition ON and wait for the Nissan logo to appear (Figure 18).


25.

After the Nissan logo appears, wait
about 1 minute.


26.

If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.

The MENU (Home) screen in
Figure 19 will be displayed.

Turn the ignition OFF.
Figure 19

27.

Repeat steps 22-26 one more time (for a total of two times) to complete the update.

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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check

RX8LAA

ZE

32

0.2

OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check and Update

RX8MAA

ZE

32

0.3

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE

DESCRIPTION

July 20, 2022

NTB22-058

Original bulletin published

August 5, 2022

NTB22-058A

APPLIED GRADES added

December 19, 2022

NTB22-058B

APPLIED VEHICLES and APPLIED GRADES
revised

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