NHTSA ID Number: 10228926
Manufacturer Communication Number: TSB-22-51-003
TSB/Document Date: 2023-01-06
Summary
This is a Technical Service Bulletin sent to dealers informing them of updates to the Troubleshooting Procedure for the Windshield Wiper in the Exterior portion of the affected Service Manuals.
SUBJECT:
TROUBLESHOOTING WINDSHIELD WIPER –
SERVICE MANUAL REVISION
No:
TSB-22-51-003
DATE:
December 2022
MODEL:
See below
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
This TSB updates the Troubleshooting Procedure for the Windshield Wiper in the Exterior
portion of the affected Service Manuals.
AFFECTED VEHICLES
•
•
•
•
2011-2022 Outlander Sport
2014-2020 Outlander
2018-2021 Outlander PHEV
2018-2022 Eclipse Cross
AFFECTED SERVICE MANUAL
• 2011-2022 Outlander Sport Service Manual, Group 51 -Exterior, Windshield Wiper and
Washer
• 2014-2020 Outlander Service Manual, Group 51-Exterior, Windshield Wiper and Washer
• 2018-2021 Outlander PHEV Service Manual, Group 52-Exterior, Windshield Wiper and
Washer
• 2018-2022 Eclipse Cross Service Manual, Group 51-Exterior, Windshield Wiper and Washer
PROCEDURE
Please use the chart on pages 2-3 and replace the indicated pages found in the affected
Service Manuals, Group 51, Exterior, Windshield Wiper and Washer.
Copyright 2022, Mitsubishi
Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi
Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
12/7/2022
1 of 24
(5240)
Applicable manual
2011
OUTLANDER SPORT
Service Manual
Pub. No.
MSCD-017B-2011
2012
OUTLANDER SPORT
Service Manual
MSCD-017B-2012
2013
OUTLANDER SPORT
Service Manual
MSCD-017B-2013
2014
OUTLANDER SPORT
Service Manual
MSCD-017B-2014
2015
OUTLANDER SPORT
Service Manual
MSCD-017B-2015
2016
OUTLANDER SPORT
Service Manual
MSCD-017B-2016
2017
OUTLANDER SPORT
Service Manual
MSCD-017B-2017
2018
OUTLANDER SPORT
Service Manual
MSCD-017B-2018
2019
OUTLANDER SPORT
Service Manual
MSCD-017B-2019
2020
OUTLANDER SPORT
Service Manual
MSCD-017B-2020
2021
OUTLANDER SPORT
Service Manual
MSCD-017B-2021
2022
OUTLANDER SPORT
Service Manual
MSCD-017B-2022
12/7/2022
Applicable title
EXTERIOR
└ WINDSHIELD WIPER AND WASHER
└ TROUBLESHOOTING
└ THE WINDSHIELD WIPERS DO NOT WORK AT ALL
2 of 24
Contents
Attached
sheet 6
(5240)
Applicable manual
2014
OUTLANDER
Service Manual
2015
OUTLANDER
Service Manual
2016
OUTLANDER
Service Manual
2017
OUTLANDER
Service Manual
2018
OUTLANDER
Service Manual
2019
OUTLANDER
Service Manual
2020
OUTLANDER
Service Manual
2018
OUTLANDER PHEV
Service Manual
2019
OUTLANDER PHEV
Service Manual
2020
OUTLANDER PHEV
Service Manual
2021
OUTLANDER PHEV
Service Manual
2018
ECLIPSE CROSS
Service Manual
2019
ECLIPSE CROSS
Service Manual
2020
ECLIPSE CROSS
Service Manual
2021
ECLIPSE CROSS
Service Manual
2022
ECLIPSE CROSS
Service Manual
12/7/2022
Pub. No.
MSCD-007B-2014
Applicable title
EXTERIOR
└ WINDSHIELD WIPER AND WASHER
└ TROUBLESHOOTING
└ THE WINDSHIELD WIPERS DO NOT WORK AT ALL
Contents
Attached
sheet 4
EXTERIOR
└ WINDSHIELD WIPER AND WASHER
└ TROUBLESHOOTING
└ THE WINDSHIELD WIPERS DO NOT WORK AT ALL
Attached
sheet 5
EXTERIOR
└ WINDSHIELD WIPER AND WASHER
└ TROUBLESHOOTING
└ THE WINDSHIELD WIPERS DO NOT WORK AT ALL
Attached
sheet 7
MSCD-007B-2015
MSCD-007B-2016
MSCD-007B-2017
MSCD-007B-2018
MSCD-007B-2019
MSCD-007B-2020
MSCD-027B-2018
MSCD-027B-2019
MSCD-027B-2020
MSCD-027B-2021
MSCD-020B-2018
MSCD-020B-2019
MSCD-020B-2020
MSCD-020B-2021
MSCD-020B-2022
3 of 24
(5240)
ATTACHED SHEET 4 (1 OF 5)
EXTERIOR
WINDSHIELD WIPER AND WASHER
Inspection Procedure 1: The windshield wipers do not work at all.
.
CAUTION
Whenever the ECU is replaced, ensure that the
input and output signal circuits are normal.
TROUBLESHOOTING HINTS
.
TECHNICAL DESCRIPTION (COMMENT)
The windshield wiper motor, the column switch (column-ECU) or ETACS-ECU may be defective. Check
the wiper backup circuit (between the column switch
WB/U and the ETACS-ECU WB/U), and repair if necessary.
Malfunction of the windshield wiper motor
Defective column switch (column-ECU)
The ETACS-ECU may be defective
Damaged harness wires and connectors
DIAGNOSIS
STEP 1. Using scan tool (M.U.T.-III), read the diagnostic
trouble code.
CAUTION
To prevent damage to scan tool (M.U.T.-III), always turn the
ignition switch to the OFF position before connecting or
disconnecting scan tool (M.U.T.-III).
(1) Connect scan tool (M.U.T.-III). Refer to GROUP 54A
ETACS, "How to connect the scan tool (M.U.T.-III) ."
(2) Turn the ignition switch to ON.
(3) Check if an ETACS-related diagnosis trouble code
is stored.
(4) Turn the ignition switch to OFF.
Q: Is the DTC stored?
YES : Diagnose the ETACS-ECU. (Refer to GROUP 54A
ETACS, Diagnosis Trouble Code Chart .)
NO : Go to Step 2.
12/7/2022
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(5240)
ATTACHED SHEET 4 (2 OF 5)
EXTERIOR
WINDSHIELD WIPER AND WASHER
STEP 2. Using scan tool (M.U.T.-III), check data list.
CAUTION
To prevent damage to scan tool (M.U.T.-III), always turn the
ignition switch to the OFF position before connecting or
disconnecting scan tool (M.U.T.-III).
(1) Connect scan tool (M.U.T.-III). Refer to GROUP 54A
ETACS, "How to connect the scan tool (M.U.T.-III)."
(2) Turn the ignition switch to OFF.
(3) Check the input signal related to the windshield wiper
operation.
Turn the ignition switch to the ACC position.
Operate the windshield wiper switch at ground switch
position.
Item No.
Item name
Windshield Normal
wiper
condition
switch
position
Item 235
Front wiper
ACT
LO
Item 288
ON
HI
INTO
ON and
OFF
MIST
ON
ACC switch
ON
OK: Normal condition is displayed.
Q: Is the check result normal?
YES :
Go to Step 3.
NO
:
GROUP 54A ETACS, Diagnosis - Inspection
Procedure 11 "Column switch signal is not received."
NO
:
GROUP 54A ETACS, Diagnosis - Inspection
Procedure 1 "The ignition switch (ACC) signal is
not received" .
12/7/2022
5 of 24
(5240)
ATTACHED SHEET 4 (3 OF 5)
EXTERIOR
WINDSHIELD WIPER AND WASHER
STEP 3. Check the windshield wiper motor.
(1) Disconnect windshield wiper motor connector.
(2) Connect a battery to the windshield wiper motor as shown.
Then check that the windshield wiper motor operates
normally at high and low speeds.
Q: Is the check result normal?
YES : Go to Step 4.
NO : Replace the windshield wiper motor.
1 2 3
4 5
Operation check
Low speed
1 2 3
4 5
High speed
1 2 3
4 5
ACC00156 AD
STEP 4. Measure the resistance at windshield wiper motor
connector.
(1) Disconnect the connector, and measure the resistance at
the wiring harness.
(2) Measure the resistance between the windshield wiper
motor connector ground terminal and the body ground.
OK: Continuity exists (2 or less)
Q: Is the check result normal?
YES : Go to Step 6.
NO : Go to Step 5.
STEP 5. Check of open circuit in ground lines between
windshield wiper motor connector and body ground.
Q: Is the check result normal?
YES : Intermittent malfunction. Refer to GROUP 00 How
to Use Troubleshooting/Inspection Service Points,
How to Cope with Intermittent Malfunctions .
NO : Repair the connector(s) or wiring harness.
12/7/2022
6 of 24
(5240)
ATTACHED SHEET 4 (4 OF 5)
EXTERIOR
WINDSHIELD WIPER AND WASHER
STEP 6. Measure the voltage at ETACS-ECU connector
(+B1 terminal).
(1) Disconnect the connector, and measure the voltage at the
wiring harness side.
(2) Measure the voltage between the ETACS-ECU(+B1
terminal) and the body ground.
OK: System voltage
Q: Is the check result normal?
YES : Go to Step 8.
NO : Go to Step 7.
STEP 7. Check of short to power supply, short to ground,
and open circuit in power supply line between fusible link
and ETACS-ECU connector (+B terminal).
Q: Is the check result normal?
YES : Intermittent malfunction. Refer to GROUP 00 How
to Use Troubleshooting/Inspection Service Points,
How to Cope with Intermittent Malfunctions.
NO : Repair the connector(s) or wiring harness.
STEP 8.Check of short to power supply, short to ground,
and open circuit in W.LO, HI line between windshield wiper
motor connector and ETACS-ECU connector
Attached sheet 4 (5/5)
Q: Is the check result normal?
YES : Go to Step 9.
NO : Repair the connector(s) or wiring harness.
STEP 9. Check the trouble symptom.
Check that the windshield wipers work normally.
Q: Is the check result normal?
YES : Intermittent malfunction. Refer to GROUP 00 How
to Use Troubleshooting/Inspection Service Points,
How to Cope with Intermittent Malfunctions.)
NO : Replace the ETACS-ECU.
12/7/2022
7 of 24
(5240)
ATTACHED SHEET 4 (5 OF 5)
STEP 6. Check whether ETACS-ECU fuse No. 4 is
blown.
STEP 11.Check of short to power supply, short to
ground, and open circuit in W.HI, W.LO line
between windshield wiper motor connector and
ETACS-ECU connector
Q: Is the fuse normal?
YES : Go to Step 7.
NO : Go to Step 13
STEP 7. Check the continuity at windshield wiper
motor connector.
(1) Disconnect the connector, and measure at the wiring
harness side.
(2) Turn the ignition switch to the "ACC" position.
(3) Set the wiper switch to LO condition.
(4) Measure the resistance between the windshield wiper
motor connector (W.LO terminal) and windshield
wiper motor connector (W.AS terminal).
OK: No continuity
Q: Is the check result normal?
YES : Go to Step 9.
NO : Go to Step 8.
STEP 8. Check of short circuit between W.LO line and
W.AS line between ETACS-ECU connector and
windshield wiper motor connector
Q: Is the check result normal?
YES : Replace the ETACS-ECU.
NO : Repair the connector(s) or wiring harness.
STEP 9. Measure the voltage at ETACS-ECU
connector (+B1 terminal).
(1) Disconnect the connector, and measure the voltage at
the wiring harness side.
(2) Measure the voltage between the ETACS-ECU(+B1
terminal) and the body ground.
OK: System voltage
Q: Is the check result normal?
YES : Go to Step 11.
NO : Go to Step 10.
STEP 12. Check the trouble symptom.
Check that the windshield wipers work normally.
Q: Is the check result normal?
YES : Intermittent malfunction. (Refer to GROUP 00 -
How to Use Troubleshooting/Inspection Service
Points, - How to Cope with Intermittent
Malfunctions .)
NO : Replace the ETACS-ECU.
STEP 13. Check the continuity at windshield wiper
motor connector.
(1) Disconnect the connector, and measure at the wiring
harness side.
(2) Measure the resistance between the windshield wiper
motor connector (W.AS terminal) and windshield
wiper motor connector (WACC terminal).
OK: No continuity
Q: Is the check result normal?
YES : Go to Step 15.
NO : Go to Step 14.
STEP 14. Check of short circuit between W.AS line
and WACC line between ETACS-ECU connector and
windshield wiper motor connector
Q: Is the check result normal?
YES : Replace the ETACS-ECU.
NO : Repair the connector(s) or wiring harness, and
replace the ETACS-ECU fuse No. 4.
STEP 15. Check of open circuit and short circuit in
W.HI, W.LO, W.AS, WACC lines between ETACS-ECU
connector and windshield wiper motor connector
STEP 10. Check of short to power supply, short to
ground, and open circuit in power supply line
between fusible link and ETACS-ECU connector
(+B1 terminal).
Q: Is the check result normal?
YES : Intermittent malfunction. Refer to GROUP 00 -
Q: Is the check result normal?
YES : Go to Step 12.
NO : Repair the connector(s) or wiring harness.
Q: Is the check result normal?
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TSB/Document ID: TSB-22-51-003
Replacement Service Bulletin Number:
MFR Communication Date: 2022-12-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VISIBILITY
MFR Component System:
MFR Component Subsystem:
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