Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

December 12, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Recommended New Vehicle Delivery Hold Component Installation Program 22G05 - Supplement #2
Certain 2022 Model Year F-150 and Super Duty Vehicles
Exterior Badge Retrofit

REF:

Recommended Delivery Hold - Supplement #1
Component Installation Program 22G05
Dated: November 10, 2022
EFC - Supersede of Product Offering Changes: 22MY F150 & Super Duty
Temporary Exterior Vehicle Badges
Dated: September 30, 2022
F-150 Customer Acknowledgement Form
Super Duty Customer Acknowledgement Form

New! REASON FOR THIS SUPPLEMENT
Service Action: Dealers are to order parts through the SSSC as needed.
Claims Preparation And Submission: Causal part number correction.
Labor Allowances: Clarification - temporary fender vent badge adjustment is for Super Duty only.
Parts: Dealers are to order parts through the SSSC as needed.
Correction: The small King Ranch tailgate badge does not apply to the F-150 2022 Model Year in
this program.
PROGRAM TERMS
This program will be in effect through October 31, 2032, or a maximum of 150,000 miles, whichever
occurs first. If a vehicle already has accumulated more than 150,000 miles, this coverage will last
through October 31, 2023.
AFFECTED VEHICLES
Vehicle

Model Year

F-150

2022

Super Duty

2022

Assembly Plant

Build Dates

Dearborn

Beginning July 28, 2022

Kansas City

Beginning July 31, 2022

Kentucky

Beginning July 23, 2022

Ohio

Beginning August 11, 2022

Affected vehicles are identified in OASIS and FSA VIN Lists.

 Copyright 2022 Ford Motor Company

AFFECTED VEHICLES (continued)
NOTE: The list of affected VINs may be updated daily as vehicles are added to the program. End
build dates will be provided once they are established at all assembly plants.
NOTE - Verify VIN status: Some vehicles may be in the process of being repaired at the plant.
Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be
returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more
information.
New! REASON FOR THIS PROGRAM
Due to a supplier shortage of exterior vehicle badges, some 2022 Model Year F-150 and Super Duty
vehicles will be shipped and can be sold to customers with temporary or missing badges.
Temporary/missing badges will not impact the vehicle performance or function. Trucks may not have
the same number of temporary badges and/or missing badges. All temporary badges will be molded
in color black.
• F150 - Temporary F-150 badges could include both side fender vent nameplate/trim badges
(e.g., molded in color black in place of F-150/XLT). Missing badges could include both door
powertrain badges (e.g., PowerBoost), XLT Texas/Oklahoma badge and/or EcoBoost badge
on tailgate.
o Correction: The small King Ranch tailgate badge does not apply to the F-150 2022
Model Year.
• Super Duty - Temporary Super Duty badges could include both side fender vent
nameplate/trim badges (e.g., molded in color black in place of F-250/Lariat). Missing badges
could include both door powertrain badges (e.g.,6.7L Power Stroke), and/or King Ranch badge
on tailgate.
Customers will be required to sign an acknowledgement letter, notifying them of the temporary or
missing badges prior to vehicle sale.
Reference: Electronic Field Communication (EFC) - Supersede of Product Offering Changes: 22MY
F150 & Super Duty Temporary Exterior Vehicle Badges.
New! SERVICE ACTION
Dealers will install missing badges for all impacted 2022 Model Year F-150 and Super Duty
customers.
New in-stock vehicles: when possible, install badges prior to new vehicle delivery.
• Refer to parts section for updated part ordering details. Dealers are to order parts through the
SSSC as needed.
• For special or unique situations, (non-involved VIN, different badge count vs. shipped parts,
collision repair, etc.) please use the SSSC contact selection Badge Inquiry.
•
•
•

Missing temporary fender vent badges are to be processed as a misbuild.
Verify VIN status: Some vehicles may be in the process of being repaired at the plant. Monitor
OASIS before opening an RO and/or beginning a repair.
For Vehicles arriving with production badges – no update necessary:
o See Labor Allowances for labor code.
o For claim reimbursement please submit four (4) photos that clearly show:
 VIN
 Right hand (RH) side – Fender and door
 Left hand (LH) side – Fender and door
 Tailgate – Entire tailgate

 Copyright 2022 Ford Motor Company

New! SERVICE ACTION (continued)
Dealers are to install the missing badges per technical information – from 1 to 5 badges for F-150 or
from 1 to 7 for Super Duty (vehicle specific). Dealers will also remove any temporary fender badges
(side vents), clean surfaces, and install new badge(s) in the proper location(s). This service must be
performed on all affected vehicles at no charge to the vehicle owner.
NOTE: There are temperature requirements in the technical information for certain badges.
To assist vehicle owners to have this update completed, dealers should:
• Arrange for a mobile repair at the owner’s location,
• Mobile service should be made available for all customers. Refer to the Claiming sections for
further details.
NOTE: Please notify the SSSC if vehicle is being dealer traded or otherwise delivered by another
dealer (include new delivering Dealer in SSSC contact).
NOTE: Ford Oval badges are not included in this program and should be considered a misbuild if
missing.
CUSTOMER NOTIFICATION
Owner letters are expected to be mailed the week of December 19, 2022.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the
customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information – F150
Attachment IV:
Technical Information – Super Duty
Attachment V:
Mobile Service Record
Attachment VI:
Interim Service Procedure – Super Duty Fender Vent
Owner Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 3
Recommended New Vehicle Delivery Hold Component Installation Program 22G05 - Supplement #2
Certain 2022 Model Year F-150 and Super Duty Vehicles
Exterior Badge Retrofit
MOBILE REPAIR RECOMMENDATIONS
• Confirm with customer a mobile repair is feasible.
• Check OASIS prior to going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: Plastic trim removal tool, isopropyl alcohol,
microfiber cleaning cloths, and making tape.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on October 21, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will begin to be available through https://web.fsavinlists.dealerconnection.com on
October 21, 2022, and continuously updated as vehicles are added to the program. Owner names
and addresses will be available once parts are in good status.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
•
•

•
•

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 2 of 3
Recommended New Vehicle Delivery Hold Component Installation Program 22G05 - Supplement #2
Certain 2022 Model Year F-150 and Super Duty Vehicles
Exterior Badge Retrofit
STOCK VEHICLES
• When possible, correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PHOTO SUBMISSION – Only for vehicle that already have production badges
Ford has requested photo evidence of repair completion for this FSA. For claim reimbursement please
submit four (4) photos that clearly show:
 VIN
 RH side – Fender and door
 LH side – Fender and door
 Tailgate – Entire tailgate
• Side views to include both fender and door even if door badges are not required.
• Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can
access Mobile PTS using your mobile device at:
https://m.fordtechservice.dealerconnection.com/.
Note: If you have never used the web-based report a vehicle concern- you will need to
create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Instructions on how to create a user profile and submit photos can be found in EFC08860.

•

Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This
can be done by accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp;
After completing the report entry form you can upload a maximum of 5 attachments at
once.
o If submitting more than one attachment (photo), the files must be saved to the mobile
device you’re using, PRIOR to submitting the report.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 3 of 3
Recommended New Vehicle Delivery Hold Component Installation Program 22G05 - Supplement #2
Certain 2022 Model Year F-150 and Super Duty Vehicles
Exterior Badge Retrofit
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (continued)
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 The FSA number 22G05 is the sub code
 Customer Concern Code (CCC): B60 – Exterior nameplate/badge troubles
 Condition Code (CC): 39 – Missing Part
 Causal Part Number: 16720, Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Special Allowances
o Mobile service allowances can be claimed for dealer-performed mobile repairs. Dealers
that are working with Ford-contracted mobile repair companies should refer to those
companies for claiming instructions.
o For dealer-performed mobile service, retain a copy of the Service Management signed
record (see Attachment IV), with the repair order documentation.
o Claim the mobile service allowance Labor Operation Code 22G05MM along with the
applicable Labor Operation Code for the repair (refer to the Labor Allowances table in
Attachment II).
• Provision for Locally Obtained Supplies: Includes isopropyl alcohol, cleaning cloths, and
making tape that can be used for multiple vehicles. Submit on the same line as the repair.
o Program Code: 22G05
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $3.50

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 3
Recommended New Vehicle Delivery Hold Component Installation Program 22G05 - Supplement #2
Certain 2022 Model Year F-150 and Super Duty Vehicles
Exterior Badge Retrofit
New! LABOR ALLOWANCES
Description
General admin/processing (per Technical Information) and
claimed with one or more of the following labor codes.
Includes drive in/out. Cannot be claimed with AA or J.
Super Duty As Needed - Adjust Both Temporary Fender
Vent Badges. Assumes Production Level Fender Badges
are Unavailable. See Attachment VI - Interim Service
Procedure. Claim alone. Can be done in service drive.
Program stays open.
Both LH/RH Front Fender Vent Badge Install – expected to
be in pairs. Remove Temporary Badge
- Includes Cleaning Surfaces
- Any Vehicle line
LH - One Part - Front Door Badge Install (Peel-and-Stick)
- F-150 Only (PowerBoost)
- Includes Cleaning Surfaces
RH - One Part - Front Door Badge Install (Peel-and-Stick)
- F-150 Only (PowerBoost)
- Includes Cleaning Surfaces
LH - Two Parts - Front Door Badge Install (Peel-and-Stick)
- Super Duty Only (6.7L Power Stroke)
- Includes Cleaning Surfaces
RH - Two Parts - Front Door Badge Install (Peel-and-Stick)
- Super Duty Only (6.7L Power Stroke)
- Includes Cleaning Surfaces
One Tailgate Badge (Peel-and-Stick)
- Includes Cleaning Surfaces
- Any Vehicle Line
- Cannot be claimed with H
Two Tailgate Badges (Peel-and-Stick)
- Includes Cleaning Surfaces
- Any Vehicle Line
- Cannot be claimed with G
Vehicle arrived with Production Badges, No Installation.
Submit 4 Photos: VIN, LH side, RH side, Tailgate
CLOSES Program. Cannot be claimed with any other code

Labor Operation

Labor Time

22G05A

0.3 Hours

22G05AA

0.2 Hours

22G05B

0.1 Hours

22G05C

0.1 Hours

22G05D

0.1 Hours

22G05E

0.2 Hours

22G05F

0.2 Hours

22G05G

0.1 Hours

22G05H

0.2 Hours

22G05J

0.2 Hours

Labor Allowances continued below
 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 2 of 3
Recommended New Vehicle Delivery Hold Component Installation Program 22G05 - Supplement #2
Certain 2022 Model Year F-150 and Super Duty Vehicles
Exterior Badge Retrofit
LABOR ALLOWANCES
Mobile Service: Can be used when the repair takes place
away from the dealership. If Additional Time is Required Due
to Travel, Please Submit an SSSC Approval Form.

22G05MM

0.5 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Special Program Part Ordering:
To place an order for exterior badges:
• Please use the VIN specific missing badges web site to determine parts:
o https://22g05badgecheck.com/
o Confirm parts to be ordered match what vehicle needs.
• Part orders: Submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
• For special or unique situations, (non-involved VIN, different badge count vs. shipped parts,
collision repair, etc.) please use the SSSC contact selection Badge Inquiry.
NOTE: Correction - The small King Ranch tailgate badge does NOT apply to the F-150 2022 Model
Year in this program.
NOTE: Ford Oval, and temporary fender vent badges are not included in this program and should be
considered a misbuild if missing.
NOTE: Dealers will be notified via a DOES II communication if circumstances warrant a change in
part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 3 of 3
Recommended New Vehicle Delivery Hold Component Installation Program 22G05 - Supplement #2
Certain 2022 Model Year F-150 and Super Duty Vehicles
Exterior Badge Retrofit
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.