Technical product information
Driver/Passenger door/s creak on close - Bentayga
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Kingdom E01
Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand

Transaction 2061582/7
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
body fixtures and fittings -> doors
body fixtures and fittings -> door, closures operation
body fixtures and fittings -> door, closures operation -> close door

Complaint type
Position
noise, vibration
functionality
noise, vibration -> noise

Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1*
4V1*
4V1*
4V1*
4V1*

2017
2018
2019
2020
2021

E
E
E
E
E

Documents
Document name
master.xml

INTERNAL

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Technical product information
Driver/Passenger door/s creak on close - Bentayga

Transaction No.: 2061582/7

Customer statement / workshop findings
Driver and/or Passenger door creak during the “Power close” function

Technical background
Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI 2061582/In the event the symptom is as shown the instructions within the Measure section should be followed
NOTE: The video shown on the Bentley Hub is for reference purposes only, the symptom is the same regardless of vehicle type

Production change
Refer to the Measure section

Measure
Refer to the vehicle repair history to check/confirm if any previous work which has been conducted regarding door latch
replacement or rework (Figure 1)

Figure 1
In the event the door latch date of manufacture is unknown (No notes within the vehicle repair history) the date of
manufacture of each door latch must be confirmed and recorded
1) To confirm which door creaks during the “Power close” function/operation – Open and close all doors (x10) times (Using the power close
function)
2) Referring to the applicable Rep.Gr - Remove the front and rear door trims
3) Referring to Figure 2 - Check the date of manufacture in the location shown

INTERNAL

Figure 2

Latch manufacturing date code prior to 10/21
• Conduct the onward rework process (Step 4) on all latches which have a date code prior to 10/21 regardless if the creaking noise is
evident or not
Latch manufacturing date code post 10/21
• Conduct the onward rework process (Step 4) only on latches which exhibit the creaking noise
4) ) Referring to Figure 3 - Apply Dow corning Molycote 33 extreme – Low temperature grease to the inner cable

Figure 3

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3) Unclip the cable from the latch (Figure 4)

Figure 4
4) Disconnect the rubber boot (Figure 5)

Figure 5
5) Referring to Figure 6 - Compress the rubber boot and apply Dow corning Molycote 33 extreme – Low temperature grease to the cable in the
location shown

Figure 6
6) Slide the cable towards the latch (Figure 7)

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Figure 7
7) Re-clip the Bowden cable into the latch (Figure 8)

Figure 8
8) Referring to Figure 9 - Distribute the grease by holding the inner cable and rotate the outer cable housing 180 degrees clockwise x2 and then
180 degrees anti clockwise

Figure 9
•

Refit the rubber boot shown in Figure 10

Figure 10
9) Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Refit the door latch
•

Check to confirm the door creak during soft close issue is now resolved

Yes - No further action is required
No - Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Replace the applicable door latch
VERY IMPORTANT: To assist in any future complaints the retailer should make a record on the vehicles repair history
regarding the work which was conducted to eliminate the noise for example - Latch replacement or application the grease

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10) Before returning the vehicle to the customer the operative should confirm the issue is no longer evident - Open and close all doors (x10)
times (Using the power close function) to confirm the issue is no longer evident NOTE: Please ensure the open/close test is replicated in the
same circumstances as when the customer experiences the issue For example - Car parked in direct sunlight

Warranty accounting instructions
Warranty Type
110 or 910
Damage Service Number 57 17
Damage Code
00 20
Time to remove and refit the rear door trim
Labour
Labour operation code 70 73 19 00
Time
20 Time units
Time to remove and refit the front door trim
Labour
Labour operation code 70 59 19 00
Time
20 Time units
Time to apply the grease (front x1)
Labour operation code 57 17 49 00
Time
10 Time units
Time to apply the grease (rear x1)
Labour operation code 58 17 49 00
Time
10 Time units
Time to remove and refit x1 door latch motor (grease application)
Labour
Labour operation code 57 17 19 00
Time
40 Time units
Time to remove and refit x1 door latch motor (grease application)
Labour
Labour operation code 58 17 19 50
Time
30 Time units
Time to replace x1 door latch in the event the noise is evident after grease application (Front)
Labour operation code 57 17 55 00
Time
20 Time units
Time to replace x1 door latch in the event the noise is evident after grease application (Rear)
Labour operation code 58 17 55 00
Time
30 Time units

INTERNAL

Parts information
The grease shown in Figure 11 must be sourced locally, in the event the grease type cannot be sourced please lease with your supplier to
enable grease of the same specification is supplied

Figure 11
In the event a door latch is required to be replaced please refer to the ETKA parts catalogue

INTERNAL