Technical Service Bulletin
90 Instrument cluster: the Audi virtual cockpit displays a colorful line (pixel error)
90 22 84 2064983/5 December 1, 2022. Supersedes Technical Service Bulletin Group 90 number 22-78 dated
August 9, 2022, for reasons listed below.
Model(s)

Year

Q3

2019 - 2023

A8 e quattro

2021

A7 e quattro

2021 - 2022

Vehicle-Specific Equipment

All

Not Applicable

2021

e-tron quattro
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
and RS 5
Sportback, A6,
S6, A6 allroad,
RS 6, ,A7, S7,
RS A8, S8, Q5,
Q5 e quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8

VIN Range

2023

2021 - 2023

e-tron Sportback
quattro, e-tron
quattro S, e-tron 2022 – 2023
GT, and RS etron GT

Condition
REVISION HISTORY

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© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Revision

Date

Purpose

5

-

Revised Header (added new model year and models)

4

08/09/2022

Revised Production Solution (removed fix date)
Revised Production Service (removed fix date)

3

01/31/2022

Revised Header (added PR-code Filter)
Revised Production Solution (changed fix date)

Customer States:
• A red, green, or blue continuous vertical line is displayed on the instrument cluster (pixel fault) (Figures 1-2).
• The line may be vertical or horizontal.

Figure 1. The vertical line through the instrument
cluster display.

Figure 2. The vertical line through the instrument
cluster display.

Technical Background
There is a hardware issue in Audi virtual cockpit.

Production Solution
Optimized hardware was introduced into production.

Page 2 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Service
1. Please take photos of the area of concern and upload them into DOC-IT with the repair order. Photos should:
a. Have a date stamp and VIN reference.
b. Be taken in focus and with sufficient light.
2. Please replace the instrument cluster, J285 (address word 0017) according to the Elsa Repair Manual.

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9025

Damage Code:

0040

Labor Operations:

Remove and install/replace dash panel insert

9025 XXXX

See SRT with
associated
operations

Diagnostic Time:

GFF

0150 0000

The time stated
on the diagnostic
protocol (Max 30
TU)

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2064983/4
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.

Page 3 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

See ETKA

Instrument Cluster

01

Additional Information
All parts and service references provided in this TSB (2064983) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 4 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.