Service Action
Code: 97FY
REVISION
Subject
Release Date
Revision Summary
Affected Vehicles

Volkswagen ID.4 Update Package
December 23, 2022
Updated work instructions. Service Action 97FY no longer has to be performed before
completing the 93O2 repair.
Vehicles included in this service action are being released in preselected phases.


The first group will be released and visible in ELSA in December 2022. Customer
notification for the first group will take place in December 2022 as well.



Dealers will receive updates when future groups/waves are released and customer
notifications are scheduled.



As always, dealers should ensure the service action shows OPEN in ELSA on the day
of repair before performing any work under this service action.

Country

Beginning
Model Year

Ending
Model Year

Vehicle

USA
CAN

2021
2021

2021
2021

ID4
ID4

Vehicle
Count
21,156
1,432

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

About This Service
Action

Code Visibility
Owner Notification



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Volkswagen is providing hardware and software updates to certain Volkswagen ID.4 vehicles
produced within a specific time period. These updates include installing a more robust 12-volt
battery, as well as software improvements and multiple security patches. An updated version
of the owner’s manual will also be provided.
On or about December 06, 2022, the campaign code was applied to affected vehicles.
Owner notification will begin in December 2022.

Campaign Expiration
Date

This campaign expires on December 31, 2027. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 1 of 45

Parts Information
Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
YES

Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.

Repair Projection Tool:
(right click to open)
Criteria

Quantity

01

1

Part Number

P.O.C. Part Description

Ordering Method

000-915-105-FA DSP

12V Battery

POC Drop Ship

NOTE
Batteries have 15 month threshold to be used in vehicles. Please make sure you are using batteries in first in first out
(FIFO) order, reducing the risk of obsolescence.
Interstate standard return process regarding expiration dates are to be used for this action.

NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

Owner’s Manual Ordering Information
Ordering Method:
Technical Literature
Ordering Center

Owner’s manual kits can be ordered using the “Technical Literature Ordering Center”
found on vw.hub.com.

Initial Allocation:
YES

IMPORTANT:
Dealers were sent an initial allocation prior to customer notification.
The allocation included a delivery of owner’s manuals and a separate delivery
of tow hook supplements.
If additional quantities are needed, please order the part numbers listed below.

Criteria

Quantity

Part Number

Description

02 and 05

1

11A012723SG

US English Kit
(US English owner’s manual + English tow hook supplement)

03 and 05

1

11A012722DG

CAN English Kit
(CAN English owner’s manual + English tow hook supplement)

04 and 06

1

11A012742DG

CAN French Kit
(CAN French owner’s manual + French tow hook supplement)

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 2 of 45

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

97FY

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash

Mark BATTERY* as causal part
Do not claim wash under this action

Vehicle Loaner
(USA ONLY)

See special claiming instructions for rental/loaner claiming.

Vehicle Loaner
(Canada ONLY)

Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.

NOTE: A 2nd claim must be entered for rental/loaner claiming

Vehicles may have more than one criteria.
Complete and claim all applicable criteria on one claim.
Criteria I.D.

01
Update software. Replace 12V battery.

LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

9710 25 99

60

Update ICAS3 with USB

2706 01 99

10

Check 12V battery

2706 55 99

60

Replace 12V battery

2706 89 99

10

Charge 12V battery
(if necessary)

0150 00 00

Time stated on
diagnostic protocol(s)

Perform software update SVM, software
configuration SVM and complete all necessary
GFF test plans

(NOTE: multiple GFF logs can be added together)
2706 02 99

25 TU per bus sleep

Perform up to four bus sleep procedures

Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 3 of 45

PARTS

Criteria I.D.

Quantity

Part Number

Description

1.00

000915105FADSP

BATTERY*

02 or 03 or 04 (owner’s manual)
-AND05 or 06 (owner’s manual supplement)
NOTE: All owner’s manual kits include the necessary owner’s manuals and the
owner’s manual supplement.
Provide owner’s manual kit.

OUTSIDE MATERIAL
Crit.

Qty

Part Number

Description

Amount

02

1

11A012723SG

USENGLISHKIT

$7.76 (USD)

03

1

11A012722DG

CANENGLISHKIT

$16.97 (USD)
$22.90 (CAN)

04

1

11A012742DG

CANFRENCHKIT

$29.73 (USD)
$40.13 (CAN)

Enter vehicle loaner claim as a separate (2nd) claim
(USA ONLY) Allowed time = up to 2 days

Vehicle Loaner

Claim Type

1 SP

Service Number

X182

Damage Code

0055

Damage Location

Blank

Parts Vendor Code

K21

Outside Labor Operation

X182US00
(mark as causal)

Enter dollar amount on
rental/loaner invoice
(Up to $53 per day)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 4 of 45

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 97FY – Volkswagen ID.4 Update Package
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen ID.4 vehicles. Our records show that you are
the owner of a vehicle affected by this action.
About this Service
Action:

Volkswagen is providing hardware and software updates to certain Volkswagen ID.4
vehicles produced within a specific time period. These updates include installing a
more robust 12-volt battery, as well as software improvements and multiple security
patches. An updated version of the owner’s manual will also be provided.

What will we do?

Your authorized Volkswagen dealer will perform this update package for you free of
charge. This work will take at least one day to complete. Please keep in mind that
your dealer may need additional time for the preparation of the work, as well as to
accommodate their daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31,
2027. If you wish to have this work performed after that date, your dealer’s normal
costs associated with this work will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022

97FY Page 5 of 45

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject: Service Action 97FY – Volkswagen ID.4 Update Package
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen ID.4 vehicles. Our records show that you are
the owner of a vehicle affected by this action.
About this Service
Action:

Volkswagen is providing hardware and software updates to certain Volkswagen ID.4
vehicles produced within a specific time period. These updates include installing a
more robust 12-volt battery, as well as software improvements and multiple security
patches. An updated version of the owner’s manual will also be provided.

What will we do?