• Verizon applicable Mazda3 and CX-30 (built before July 1, 2021) - 2GB
/ 6-month free trial
• AT&T applicable Mazda3 and CX-30 (built July 1, 2021 and later) 2GB / 3-month free trial
• AT&T applicable CX-5, CX-50, CX-9 and MX-30 - 2GB / 3-months free
trial

How many devices can be connected to
You can connect up to five (5) devices to the Wi-Fi hotspot at a time.
the Wi-Fi hotspot at any given time?
Am I able to check how much data I've
used each month once I have a Wi- Fi
subscription?

During the free trial, you can monitor how much of the 2GB / month limit
was used. If you enroll in Verizon’s/AT&T's $20-per-month unlimited plan,
there will be no data limit.

Where will I have Wi-Fi coverage?

Within the United States, Connected Services uses Verizon’s network,
America’s largest and most reliable 4G LTE network. When driving in Canada,
roaming is available, with up to 512 MB per day available at 2G speeds.

Can an owner use a different Wi-Fi
provider than Verizon in the future?

No, only Verizon/AT&T. This platform is hard-coded to only function with
Verizon/AT&T services. Consideration is being offered for greater flexibility
with future generation platforms.

WI-FI How-To
FAQ

Answer

How do I connect a device to my
vehicle’s Wi-Fi hotspot?

Using your device, discover the vehicle’s designated SSID and use the
appropriate password.

How do I turn the Wi-Fi hotspot on/
off?

First, access the Wi-Fi Settings menu:
1. Select Settings from the Mazda Connect MENU.
2. Select Connectivity.
3. Select Wi-Fi Settings.
From here, you can turn the Wi-Fi off or on. You can also set a designated SSID
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and password, much like you would with a home router.
You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
How do I manage my Wi-Fi hotspot
2. Select Connectivity.
password?
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.
You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
What if I forget my Wi-Fi password? 2. Select Connectivity.
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.
WI-FI Trial Period
FAQ
How do you begin
the Wi-Fi trial?

Answer
Any applicable free Wi-Fi trials and monthly subscriptions are handled directly with Verizon/
AT&T.
If you reach the limits of the free trial, simply continue services by signing up for Verizon’s/
AT&T's wireless plan. Verizon/AT&T offers an unlimited plan for $20 per month.
The customer can contact:

What happens if I
reach my data limit
during the Wi-Fi trial?

• Verizon directly at (800) 331-4331 for applicable Mazda3 and CX-30 (built before July
1, 2021)
• AT&T directly at (800) 331-0500 for applicable Mazda3 and CX-30 (built July 1, 2021
and later)
• AT&T directly at (800) 331-0500 for applicable CX-5, CX-50, CX-9 and MX-30.
Please advise the customer to have their IMEI number available, as Verizon/AT&T may
request this infomation during the call.
How To Obtain IMEI Number
Go to the MyMazda App

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a. Log into MyMazda app

b. Select “hamburger menu” on
top right of screen

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c. Select “Support”

d. Select “Quick Links”

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e. Select “In-Car Wi-Fi”

f. Instructions & IMEI Displayed

The free trial is good for:

What are the trial
terms for Wi-Fi hotspot?

• 2GB or 6 months, whichever comes first, for Verizon applicable Mazda3 and CX30 (built before July 1, 2021)
• 2GB or 3 months, whichever comes first, for AT&T applicable Mazda3 and CX-30 (built
July 1, 2021 and later)
• 2GB or 3 months, whichever comes first, for AT&T applicable CX-5, CX-50, CX-9
and MX-30.

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You can log into the following sites using your login information.
How can I check
how much data I've
used during my trial?

Interacting With The App
FAQ
Can I use multiple
devices for the same
account?

• Verizon’s account management website for applicable Mazda3 and CX-30 (built before
July 1, 2021)
• AT&T's Sign In website for applicable Mazda3 and CX-30 (built July 1, 2021 and later)
• AT&T's Sign In website for applicable CX-5, CX-50, CX-9 and MX-30.

Answer
No, not simultaneously. For security purposes, the app will automatically log
other devices out when a new one logs in.

Do I need to be within a
certain distance of
As long as both the MyMazda app and the vehicle are within range of cellular service,
my Mazda for
Connected Services should work.
Connected Services to work?
Yes, the primary driver can invite up to three (3)
other Connected Services drivers through MyMazda.
The primary driver can also cancel the invites at any
Can I add
time through MyMazda.
multiple Connected Services To add drivers:
drivers to the
1. Go to "My Vehicles"
same Connected
2. Tap “Manage Drivers”
Services account?
3. If a spot is available, tap “+ Invite Driver”
If you change your mind, you can tap
“Cancel Invitation” to retract your invitation to a
secondary driver.
Can I use the app on a tablet
Yes, but some functions may not work properly, as tablets are not fully supported.
instead of a smartphone?
Can I use the
Remote Control feature
while sitting in the
connected vehicle with the
key?

No, none of the Remote Control functions will operate if the key is located inside the car,
or if all of the doors are not closed.

Can I schedule a
service appointment
using Connected Services
on the Mazda
Connect display in my
vehicle?

No, you can only schedule a service appointment through the MyMazda app (or web),
not through the in-vehicle Mazda Connect display.

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Vehicle Status and Vehicle Health Report data
is updated after ignition off. As long as the engine
is running, information is not updated, even if it is
refreshed.
NOTE:
When are Vehicle Status and
Vehicle Health Report data
updated?

• It may take several minutes for Vehicle Status
and Vehicle Health Report to be updated after
ignition off.
• Vehicle Maintenance due data is pulled from
the vehicles MAZDA CONNECT system. The
customer can change the settings at: MAZDA
CONNECT -> Information -> Vehicle Status
Monitor -> Vehicle Maintenance Settings.

You may login to Connected Services using any other smart device by downloading the
If I lose my phone, how can I MyMazda app and using your MyMazda login credentials. Even if you don’t have another
restrict access to Connected smart device, access to Connected Services will be restricted to other users by the
Services?
Identification Management system of the MyMazda app (cannot login without password
or biometric login).

If Remote Engine Start is used, the engine will stop
running automatically after 15 minutes for safety,
security and emissions.
When I use Remote Engine
Start to warm up my vehicle, NOTE: The Remote Engine Start can only be used 2
how long will the engine
consecutive times while the vehicle is not driven.
continue running?
The vehicle must be driven 1-mile or 24-hours must
pass from the last successful Remote Engine Start
for the use count to reset. For more information,
refer to the Connected Services Owner's Manual.

Service Issues
FAQ

Answer

Is my Connected Services reception
affected by weather conditions
or geographic features such as tunnels
or steep valleys?

Yes, inclement weather, remote locations, enclosed areas, or underground
parking garages can affect your service. Use the radio wave reception level
indications of the communication unit to determine if your Connected Services
reception is being affected. For details on the system’s limitations, refer to the
Terms and Conditions.

Can I use Connected Services as
normal during an app update?

It may not be possible to use certain Connected Services functions during
a MyMazda online update.
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Troubleshooting
Go to SA-017/22 - CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING
CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another
vehicle will disable Connected Services on both vehicles.
Reception Level Inspection

Indication

Explanation

Mazda3, CX-30, CX-50, MX-30
Radio waves are not being received.
Move to a location with good reception.

Weak reception.

Good Receptioin

Strong reception.
Currently conducting an operation check of the communication
unit. If this condition continues, consult an Authorized Mazda
Dealer.
Currently conducting an operation check of the onboard
communication unit.
NOTE: Communication is not possible during this display.
The communication function is temporarily disabled due to
infotainment system setting.
CX-5, CX-50, CX-9, MX-30
Mazda3, CX-30 built July 1, 2021 and later

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Mazda3, CX-30, CX-50, MX-30
• Connected Service contract has ended (Subscription
expired)
• TCU has not been initialized, go to SA-004/21
CX-5, CX-9

Vehicles built before July 1, 2021
Customer deactivated Connected Services (Opt-Out)
Vehicles built after July 1, 2021

• eMDCS Warranty Vehicle Inquiry will show Campaign
CSP04 Status Open

Connected Services disabled (box unchecked)

CX-5, CX-50, CX-9, MX-30
Mazda3, CX-30 built July 1, 2021 and later
Connected Services Disabled message appears
at engine start up
Enable Connected Services (box checked) to prevent message
appearing at engine start up.

Note: If customer Opted-Out ( CSP04), advise customer to keep
Connected Services box checked. The vehicle will not transmit data.
Connected Vehicle Maintenance Mode
Connected Vehicle Maintenance Mode enabled.
Go to MGSS SERVICE CAUTIONS FOR VEHICLES WITH
TELEMATICS COMMUNICATION SYSTEM to disable Maintenance
Mode.

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Dealer Processes
When vehicle is being serviced, switch to Restricted Transmitting Mode.

Connected Vehicle
Maintenance Mode

• Restricts MyMazda App remote functions.
• Prevents error messages being sent to the customer during vehicle service.
NOTE: Make sure to cancel Restricted Transmitting Mode after completing vehicle service.
See SERVICE CAUTIONS FOR VEHICLES WITH TELEMATICS COMMUNICATION
SYSTEM [(US)]
•
•
•
•
•
•

CX-30
Mazda3
CX-5
CX-50
CX-9
MX-30

No special action is required to activate at PDI other than the room fuse installation, which is
already part of the current PDI. We recommend checking for signal after installing room fuse.
See the image below for how the connectivity signal bar looks (it's the vertical stack bar on the
right bottom corner). This connectivity signal bar is not displayed on the "Home" screen, so the
PDI Inspector would have to go into the "Entertainment" or "Navigation" menu to check it. To
confirm it is working properly, the bar should be white like the image below.
Is there an opportunity
at PDI to test the
system?

The handbook states
that a “moderate
collision” will dial 911.
Please define

If an airbag is deployed.

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“moderate.”
Will the customer
have to sign a
disclaimer for a loaner
vehicle that has
Connected
Services activated?

If the customer is downloading the MyMazda app to use the Connected Services functions,
they will sign the disclaimer as part of the MyMazda process. If the customer is not
downloading the app but the dealer has set it up for their own purposes (e.g., vehicle location),
then it is the dealer's responsibility to disclose to the customer.

Remote Engine Start Will Not Function under the following conditions
Item
Condition
1

Vehicle battery voltage low

2

Automatic transmission shift position except "P"

3

Vehicles equipped with manual transmission

4

Vehicle speed above 3 mi/h (5 km/h)

5

Brake pedal switch malfunction

6

Engine has been running by remote engine start function

7

Engine started by remote engine start more than 2 consecutive times while the vehicle is not driven
NOTE: The vehicle must be driven 1-mile or 24-hours must pass from the last successful Remote
Engine Start for the use count to reset.
2021 Mazda3, 2021 CX-30, CX-50, MX-30: Vehicle's electrical control area network (CAN) is in
"Sleep Mode"

8

or
9

A registered key is detected in the vehicle

10

Brake pedal switch detects brake application
Low fuel warning

11

12

Engine starts, then turns OFF due to abnormal high engine rpm detected. (Engine rotation over
3000 rpm continued for more than 0.2[s])

13

No engine rpm detected after sending engine start request. (Engine rotation 0 rpm continued for
more than 0.2[s])

14

When the CAN data signal for engine shut off is present (e.g.: door ajar signal)
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15

After 10 second maximum cranking time

16

Burglar alarm status is "Alarm" and "Alarm stand by" (CAUTION - DO NOT enable, see TheftDeterrent System section in SA-012/20)

17

Room fuse blown/missing
Connected Vehicle Maintenance Mode enabled (Restricted Transmitting Mode in MDARS)

18

19

Vehicle is parked (stored) for approximately 1 week or longer or in deep sleep mode.
Drive the vehicle for a few miles to recover.
DTC stored

20

21

Remote engine start aftermarket accessory installed
Mazda Remote Engine Start (BCKA-V7-620) accessory installed (No MyMazda app remote engine
start function).

22

Mazda Remote Engine Start (RES) Removal
a. Remove the Mazda Remote Engine Start (RES) accessory module.
b. Deactivate and activate Advanced Key(s). Refer to MGSS IMMOBILIZER SYSTEM-RELATED
PARTS PROGRAMMING [(US)]

23

First remote control attempt fails, second attempt works fine.
Go to TSB 16-002/20.

24

CSP04 Status Open

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Remote Engine Start Function Will turn engine OFF under the following conditions
Item
Condition
1

Vehicle door(s) opened

2

Vehicle trunk opened

3

Vehicle hood opened

4

Ignition switch push button "ON" detected

5

Remote engine STOP request

6

Brake pedal switch detects brake application

7

DTC stored

8

Engine will stop running automatically after 15 minutes for safety, security and emissions.

Educational Videos
Overview
Using MyMazda App
In-car Wi-Fi hotspot
MyMazda remote
Notifications
Saftey features
Resources
SA-017/22 - CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING
Connected Services Owner's Manual
MAZDA CONNECT and MAZDA CONNECTED SERVICES USER GUIDE
MAZDA CONNECTED VEHICLE VIEWER (MCVV) USER GUIDE
MAZDA CONNECT ESSENTIALS WBT (30076)
MAZDA CONNECT & CONNECTED SERVICES FOCAL POINT (30093FOC)
MAZDA CONNECTED SERVICES SMART CARDS
MAZDA CONNECTED SERVICES: CUSTOMER OUTREACH

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