NHTSA ID Number: 10228645
Manufacturer Communication Number: 22-01-094H
TSB/Document Date: 2023-01-04
Summary
This bulletin provides the information to inspect and add the Battery Conditioning function as necessary. Some late 2022MY vehicles may already have the function. The Battery Conditioning function may optimize the charging performance of the EV battery DC when the temperature of the battery is below 68°F (20°C). This function allows the EV battery to preheat prior to arriving at a DC charger site. Once software has been updated, it requires the owner of the vehicle to select a DC charger site as a POI (point of interest) in the vehicle’s navigation system to enable the battery conditioning heating when EV battery is below 68°F. Battery heating impact on DC charging will vary depending on the initial battery temperature and the estimated time to arrive at the POI. If it is possible to enable battery conditioning for longer time prior to departure, it can help to achieve the longer battery heating time needed at very low temperatures, but will temporarily reduce range. Enabling the battery conditioning will use battery power and temporarily reduce the driving range until charging.
GROUP
NUMBER
CAMPAIGN
DATE
Technical Service Bulletin
SUBJECT:
DECEMBER 2022
22-01-094H
MODEL(S)
Ioniq 5 Electric
(NE1)
IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING
(SERVICE CAMPAIGN T9Q)
IMPORTANT
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail
delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WEBDCS to identify open campaigns.
Applicable Vehicles:
• Certain 2022MY IONIQ 5 Electric (NE1) – All Wheel Drive (AWD/4WD) Model Only
Description: This bulletin provides the information to inspect and add the Battery Conditioning function
as necessary. Some late 2022MY vehicles may already have the function. The Battery Conditioning
function may optimize the charging performance of the EV battery DC when the temperature of the
battery is below 68°F (20°C). This function allows the EV battery to preheat prior to arriving at a DC
charger site. Once software has been updated, it requires the owner of the vehicle to select a DC
charger site as a POI (point of interest) in the vehicle’s navigation system to enable the battery
conditioning heating when EV battery is below 68°F. Battery heating impact on DC charging will vary
depending on the initial battery temperature and the estimated time to arrive at the POI. If it is possible
to enable battery conditioning for longer time prior to departure, it can help to achieve the longer battery
heating time needed at very low temperatures, but will temporarily reduce range. Enabling the battery
conditioning will use battery power and temporarily reduce the driving range until charging.
The following vehicle updates need to be performed to add the Battery Conditioning function:
• BMS (Battery Management System) Software Update
• VCU (Vehicle Control Unit) Software Update
• AVN Map Software Update (only applies to certain earlier vehicles produced before Oct 2021)
Battery Conditioning Operation:
1. The Battery Conditioning must be enabled in the AVN display at the EV Settings Screen:
Circulate To: Service Manager, Warranty Manager, Service Advisors, Technicians, Fleet Repair
SUBJECT: IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING (SERVICE CAMPAIGN T9Q)
2. The Navigation System POI is set to a DC Charger Site.
3. When the Battery Module Temperature is below 68°F (20°C), then the Battery Conditioning will
activate after 1 - 2 min of heating system checks and preparation. The following splash screen
will be displayed briefly, then the winter icon will remain on the SOC display.
Parts Information:
Parts
Type
Size
USB
A
64 GB
Description
THE UPDATER APPLICATION WILL AUTOMATICALLY FORMAT
AND COPY THE DOWNLOADED FILES TO THE DRIVE USING
VISUAL PROMPTS AS NEEDED. LOCALLY AVAILABLE.
GDS Information:
System
BMS
VCU (4WD)
Event #
892*
894*
Description
NE EV BATTERY CONDITIONING FUNCTION UPGRADED (BMS)
NE EV BATTERY CONDITIONING FUNCTION UPGRADED (VCU_4WD)
* or select the latest available Event # that displays in GDS.
AVN Update:
i
Information
Certain IONIQ 5 vehicles with software versions older than October 2021 (211001) must be
updated.
TSB #: 22-01-094H
Page 2 of 8
SUBJECT:
SUBJECT: IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING (SERVICE CAMPAIGN T9Q)
Warranty Information:
VEHICLE
OP CODE
IONIQCHI
Ioniq 5
Electric
(NE1)
OP NAME
OP TIME
INSPECTION ONLY
FOR BATTERY
0.3 M/H
CONDITIONING
CAUSAL PART
NATURE
CAUSE
39751-1XNN1
D21
ZZ6
IONIQCHG
BATTERY
CONDITIONING
UPDATE
0.8 M/H
39751-1XNN1
D21
ZZ6
IONIQCHA
BATTERY
CONDITIONING
UPDATE WITH
AVN MAP UPDATE
1.2 M/H
39751-1XNN1
D21
ZZ6
NOTE 1: Submit claim on Campaign Claim Entry screen.
NOTE 2: If a part that is not covered by this TSB needs replacement while performing this TSB, and
the affected part is still under warranty, please submit a separate claim using the same repair order. If
the part is out of warranty, submit a prior approval request for goodwill consideration prior to
performing the work.
NOTE 3: Op time includes taking STUI picture and uploading. The STUI photo must be taken as
directed. If not included, claim will be subject to debit.
STUI
This TSB includes STUI picture as a requirement. Please include the last 6 digits of the
VIN and date of repair on a piece of paper to include in the photo. Ensure the VIN and date
of repair are clearly visible. Finally, please ensure all captured pictures are completed
according to step 6 in this TSB and uploaded to STUI. All claims submitted that have
illegible, incomplete, or incorrect picture(s) are subject to debit.
TSB #: 22-01-094H
Page 3 of 8
SUBJECT:
SUBJECT: IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING (SERVICE CAMPAIGN T9Q)
Service Procedure:
i
Information
ECU Update may require a long time. If a vehicle is received below 35% EV Battery SOC it may
have a 12V Battery too low, so charge the battery operating in Ready mode for at least 20 mins or
use a battery charger. Be sure to do so if this battery warning occurs during the GDS ECU update.
GDS ECU Updates must be performed in Auto Mode.
• If ECU Update starts but then fails in Auto Mode, perform the update in Manual Mode to
recover.
• Turn off ignition for 30 seconds and try Manual Mode recovery.
• If unsuccessful, re-attempt Manual Mode after disconnecting the cables from the 12V battery
terminals and performing cap discharge (connecting bar or heavy wire between
“+” to “-“ cables).
!
GDS Vehicle Battery Voltage:
• If the voltage is below 12 volts as per the GDS warning, then select Back and run the
vehicle at least 15 minutes to reach an adequate battery state of charge to prevent an
ECU Update failure. Cycle the ignition OFF/ON before retrying ECU update again.
TSB #: 22-01-094H
Page 4 of 8
SUBJECT:
SUBJECT: IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING (SERVICE CAMPAIGN T9Q)
1. Perform the BMS Update in Auto Mode.
a. Use the Auto Mode ID Check to verify the BMS ROM ID before updating the software.
i
Information
If both the BMS and VCU Update attempts state they have already been
completed, then the vehicle may already have the Battery Conditioning
function. Confirm this at the AVN EV settings as per steps 6-7.
b. After the ECU Upgrade process shows 100% complete, cycle the ignition key to OFF for at
least 10 seconds to reset the control unit. This step is important for establishing normal
communication and to prevent system errors.
2. Perform the VCU Update in Auto Mode.
a. Use the Auto Mode ID Check to verify the VCU ROM ID before updating the software.
TSB #: 22-01-094H
Page 5 of 8
SUBJECT:
SUBJECT: IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING (SERVICE CAMPAIGN T9Q)
b. After the ECU Upgrade process shows 100% complete, cycle the ignition key to OFF for at
least 10 seconds to reset the control unit.
3. Perform an All Systems Fault Code search and erase the history of the DTC that had incidentally
occurred from the ECU update.
4. Start the vehicle in Ready mode to confirm a proper operation of the vehicle.
5. Check and perform the AVN Map Update if required. Insert STUI photo if required. If not required,
then skip to step 6.
i
Information
Certain IONIQ 5 vehicles with software versions older than October 2021 (211001) must be
updated.
•
•
Press the SETUP button on the trim below the display screen.
Press General Settings in the menu displayed on the screen (if not displayed you may need to
scroll down)
a. The date of Software Version information must read 220602 (YYMMDD)
Hyundai
Update Website: https://update.hyundai.com/US/EN/
•
•
•
•
•
“Navigation Updater Download” downloads required\
Application to the computer.
Update Guide explains how to perform the in-vehicle update steps.
You may reference “How-to” videos explaining how to navigate the website at the Hyundai
“How To” link: https://hyundaihowtos.com/videos/mapcare-bluelink-hyundai/
When using the Update Website you will need to download an Updater application onto the
computer being used.
TSB #: 22-01-094H
Page 6 of 8
SUBJECT:
SUBJECT: IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING (SERVICE CAMPAIGN T9Q)
•
•
You will need a Type A USB 3.0 thumb drive minimum 64GB in size, the updater application
will automatically format and copy the downloaded files to the drive using visual prompts as
needed.
Download times from the website may vary pending internet connection (30mins – 1.5hours).
Recommend the user to download on an administrative computer and save it to drive for future
usages.
6. Confirm that the Battery Conditioning function is now present in the AVN EV settings screen.
7. Take STUI photo of the EV Settings screen by STUI to document that the Battery Conditioning
function is present in the vehicle. Include piece of paper in the photo writing in the last 6 of VIN
and date. Do not cover the AVN screen date/time or the Battery Conditioning portion of the AVN
screen display.
VIN: 101123
Date: 11/14/22
STUI
This TSB includes a STUI picture as a requirement. Please include the last 6 digits of the
VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly
visible. Finally, please ensure all captured pictures are completed according to the steps
in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, or
incorrect picture(s) are subject to debit.
TSB #: 22-01-094H
Page 7 of 8
SUBJECT:
SUBJECT: IONIQ 5 EV BATTERY CONDITIONING TO OPTIMIZE COLD DC CHARGING (SERVICE CAMPAIGN T9Q)
ROM ID Information Table:
Event 892 - BMS:
VEHICLE SYSTEM
MY
BCM P/No.
OLD
4400,4500,4600,4700,4800,
5000,5300
4402,4502,4602,4702,4802,
5002,5302
4408,4508,4608,4708,4808,
5008,5308
440A,450A,460A,470A,480A,
500A,530A
NEW
375A0-GI350
500C,530C
540C
375A0-GI300
500E,530E
540E
375A0-GI150
375A0-GI100
IONIQ5
(NE)
BMS
22MY
ROM ID
375A0-GI050
375A0-GI000
Event 894 – VCU 4WD:
VEHICLE SYSTEM
IONIQ5
(NE)
4WD
VCU
MY
VCU P/No.
22MY
39751-1XNN1
5400
5402
5408
540A
ROM ID
OLD
NE1A-N0-S07-V300
NE1A-N0-SB0-V400
NE1A-N0-SB1-V400
NEW
NE1A-N0-SD2-V400
NE1A-N0-SB2-V400
Manual Mode Password:
Event 892 (BMS):
MENU
NE EV BMS 375A0-GI150 [ID: 4400,4500,4600,4700,4800,5000,5300]
NE EV BMS 375A0-GI100 [ID: 4402,4502,4602,4702,4802,5002,5302]
NE EV BMS 375A0-GI050 [ID: 4408,4508,4608,4708,4808,5008,5308]
NE EV BMS 375A0-GI000 [ID:
440A,450A,460A,470A,480A,500A,530A]
NE EV BMS 375A0-GI350 [ID: 500C,530C]
NE EV BMS 375A0-GI300 [ID: 500E,530E]
Event 894 (VCU 4WD):
MENU
NE1 VCU 4WD 39751-1XNN1 (NON EPB) [ID: NE1A-N0-S07V300/SB0-V400]
NE1 VCU 4WD 39751-1XNN1 (EPB) [ID: NE1A-N0-SB1-V400]
TSB #: 22-01-094H
PASSWORD
8921
8922
8923
8924
8925
8926
PASSWORD
7801
7802
Page 8 of 8
SUBJECT:
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TSB/Document ID: 22-01-094H
Replacement Service Bulletin Number:
MFR Communication Date: 2022-12-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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