Internal

TO: Mercedes-Benz Dealers, General
Managers, Sales Managers, Service Managers,
Parts Managers

FROM: Anthony Washington, Department
Manager, Regulations and Certifications

Re: Service Campaign Notification
Model 907 Sprinter
Model Years 2019-2021
Replace Front Door Check

DATE: November, 2022

IMPORTANT SERVICE CAMPAIGN INFORMATION

Internal

Campaign No. :

Campaign Desc. :

2022100014

VS3TU72EST

Replace Front Door Check

This is to notify you of the upcoming Service Campaign to replace the front door check on approximately 10,091 MY 2019-2021
Mercedes-Benz Sprinter vans. All affected VINs will be flagged as "OPEN" in VMI.

Background
Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vehicles, has determined
that the door check might become deformed in certain vehicles due to a specific usage profile, and
that plastic deformation in the door shell and the hinges might also occur.
As a consequence, it is possible that the driver's door may be more difficult to close.

What We’re Doing

An authorized Mercedes-Benz dealer will replace the existing door check with an optimized version.
If damage is present on front door and fender, the dealer will make necessary repairs.

Parts

Parts are available.

Vehicle Model Year(s)

2019-2021
907 Sprinter

Vehicles Affected
Vehicle Model

Vehicle Populations
Total Vehicles
Dealer Inventory

10,091
10* Used Car Inventory

Next Steps/Notes
AOMS/SOMS

Please ensure your dealers have read and understand this notice

While we regret any inconvenience this may cause, MBUSA are determined to maintain a high level of vehicle quality and
customer satisfaction.

Campaign No. 2022100014 November, 2022

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model 907 Sprinter
Model Years 2019-2021
Replace Front Door Check

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vehicles, has determined that the
door check might become deformed in certain vehicles due to a specific usage profile, and that plastic
deformation in the door shell and the hinges might also occur.
As a consequence, it is possible that the driver's door may be more difficult to close.
An authorized Mercedes-Benz dealer will replace the existing door check with an optimized version. If damage is
present on front door and fender, the dealer will make necessary repairs.

Prior to performing this Service Campaign:
•

Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.

•

Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 10,091Sprinter vehicles are affected.

Order No. V-SC-2022100014 This bulletin has been created and maintained in accordance with
MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

Model

907
with code Z3A (Amazon customer)
with code ZU8 (National version for USA)

*Highlighted steps requred only if the body panels are damaged as shown below
Operation no. of the operation texts or standard texts and flat rates
Category Op. no.
Operation text
Time
L
02 0350
Operations: Check door check, fender and front
0.2 hrs
door
L
02 0351
Operations: Replace door check and lower hinge of 1.6 hrs
front door (after check)
L
02 2726
Operations: Disconnect/connect ground line of on- 0.2 hrs
board electrical system battery (when working on
veh.)
L
02 0352
Operations: Replace front door (after check)
2.1 hrs
L

02 0354

L

02 0353

Operations: Extra work for: Replace front door on
veh. with code T75
Operations: Replace fender (after check)

Damage Code Code
72 902 03
VS3TU72ES
T
72 902 03
VS3TU72ES
T
72 902 03
VS3TU72ES
T
72 902 03

0.3 hrs

72 902 03

0.7 hrs

72 902 03

VS3TU72ES
T
VS3TU72ES
T
VS3TU72ES
T

D72.10-A009-79

Example for damage at front door and fender
1
Front door

2

Fender

V-SC-2022100014

1

D72.10-A010-79

Example for damage at front door reinforcement
1
Front door
1.1
Reinforcement

3

Door catch

Shown on driver side
1
Front door
3
Door catch
4
Hinge

D72.10-A008-76

2

V-SC-2022100014

Important!
On affected vehicles, increased loads on the door check (3) may cause damage at the front door (1) or fender (2).
If the front door (1) or fender (2) is replaced as a result of damage, representative pictures of the affected component
parts must be taken and filed in a tamperproof manner with the repair order.
We also ask to you inform the customer that the front door must only be opened after the vehicle has come to a
standstill. Otherwise, the existing damage profiles may reoccur.
aWarning

aCaution

Risk of injury caused by fingers
being jammed or pinched when
removing, installing or aligning
hoods, doors, trunk lid/rear-end
door or sliding roof.
Risk of injury caused by scraping
or cutting body parts on sharp
vehicle parts

No parts of the body or limbs
should be within the operating
area when the components are
moving.

AS00.00-Z-0011-01A

Always wear protective gloves
when working on or near sharp
and non-deburred vehicle parts.

AS00.00-Z-0017-01A

Deburr repair panels.
Notice
g
1

2

f

Notes on carrying out repair work
in the vehicle interior
Check

AH68.00-D-0001-01KOS

Check whether vehicle is affected
by measure.

Check front door (1) for damage.

i
Only damage resulting from
contact with the corresponding
fender (2) is to be taken into
consideration.
See the example picture above
with regard to this.
If front door (1) is damaged,
↓
replace front door (1).
Disassembling and assembling
front door

AR72.10-D-0510TS

i
Before replacing front door (1),
take representative pictures of the
affected areas and file in a
tamperproof manner with the repair
order.
i
Observe operation steps 5–6 of
this measure.

V-SC-2022100014

3

3

Check fender (2) for damage.

i
Only damage resulting from
contact with the corresponding
front door (1) is to be taken into
consideration.
See the example picture above
with regard to this.
If fender (2) is damaged,
↓
replace fender (2).
Remove/install front fender

f

AR88.10-D-1005TS

i
Before replacing fender (2), take
representative pictures of the
affected areas and file in a
tamperproof manner with the repair
order.
4

f

Check reinforcement (1.1) of front
door (1).

i
Check whether cracks are visible
at reinforcement (1.1).
Take representative pictures of the
affected areas and file in a
tamperproof manner with the repair
order.
If cracks are present,
↓
replace front door (1).
Disassembling and assembling
front door
i
Before replacing front door (1),
take representative pictures of the
affected areas and file in a
tamperproof manner with the repair
order.
i
Observe operation steps 5–6 of
this measure.

4

V-SC-2022100014

AR72.10-D-0510TS

aDanger

5
Notice

Replace
Risk of explosion caused by
paint vapors igniting. Risk of
poisoning caused by inhaling
paint vapors.

No smoking! No open fire! Use
respiratory protection, protective
clothing, gloves, safety glasses
and protective skin cream. Ensure
that the area is well ventilated.

Replace lower hinge (4) of front
door (1).
Notes on paintwork repairs

f

AS98.00-Z-0002-01A

AH98.00-P-9408-02A
AR72.10-D-2662TS
i
Paint new lower hinge (4) in
vehicle color.
i
Only use paints approved by the
manufacturer.
See guidelines for paint technology
in the workshop portal.

6

Replace door check (3).

AR72.10-D-2100TS

f

aDanger

7
Notice

i
Inform the customer that the front
door must only be opened after
the vehicle has come to
standstill.
SmallRepair
Risk of explosion caused by
paint vapors igniting. Risk of
poisoning caused by inhaling
paint vapors.
Rectify paint damage at front door
(1) or at fender (2).
Notes on paintwork repairs

No smoking! No open fire! Use
respiratory protection, protective
clothing, gloves, safety glasses
and protective skin cream. Ensure
that the area is well ventilated.
If paint damage is present.

AS98.00-Z-0002-01A

AH98.00-P-9408-02A
i
Only damage that is caused by the
two component parts coming into
contact is to be taken into
consideration.
i
For this, use SmallRepair.
Before painting, take
representative pictures of the
affected areas and file in a
tamperproof manner with the repair
order.
i
Only use paints approved by the
manufacturer.
See guidelines for paint technology
in the workshop portal.

V-SC-2022100014

5

Parts ordering note
Part no.

Designation
Replace door check parts
A 910 720 59 00
Door catch
N 000000 008272
Nut
N 000000 004829
Screw
A 910 723 02 00
Door check seal
A 910 720 14 00
Bottom hinge
N 910105 008005
Screw
A 000 990 60 37
Screw
Replace front door parts *IF NEEDED*
A 910 720 24 00
Driver's door
A 907 727 00 00
Sealing foil
A 910 727 00 00
Inner door panel seal (on veh. except code XM4 (Acoustic package))
A 907 727 29 00
Inner door panel seal (on veh. with code XM4 (Acoustic package))
A 906 682 05 09
Insulation (on veh. with code H04 (Heat insulation for driver compartment))
A 639 602 03 80
Damping material
N 910002 003108
Rivet on veh. with code T75 (Grab handle for driver and front passenger entrance)
A 000 997 73 86 9051 Stop plug (on veh. with code T75 (Grab handle for driver and front passenger
entrance))
A 000 990 47 37
Rivet nut (on veh. with code T75 (Grab handle for driver and front passenger
entrance))
Replace fender parts *IF NEEDED*
A 910 881 00 00
Fender
A 910 885 04 00
Bumper bracket
Miscellaneous parts
A 124 990 04 92
Expansion rivet
A 910 991 00 00
Mounting clip
A 000 991 86 98
Mounting clip

6

V-SC-2022100014

Quantity
1
2
1
1
n. B.
2
2
n. B.
n. B.
n. B.
n. B.
n. B.
n. B.
2
2
2

n. B.
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