Internal

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Principals, General Managers, FROM: Anthony Washington, Department Manager,
Sales Managers, Service Managers, Parts Managers Regulations and Certifications
Re: Recall Campaign Launch Notification
Model 447/907 (Metris/Sprinter)
Model Years 2019-2021
Update Hermes Communication Module Software

DATE: November, 2022

IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above

OVER THE AIR UPDATE
NO ACTION NEEDED FROM THE WORKSHOP

Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328

770.705.0600

Internal

News Channel Update | Vans Customer Service and Parts
Campaign No. :

Campaign Desc. :

2022100006/7

VS2/VS3SIMKOM

Update Hermes Communication Module Software

This is to notify you of a Recall Campaign Launch notification to update the Hermes Communication Module Software on
approximately 17,165 MY19-21 Mercedes-Benz Sprinter vans and 80 MY20-21 Mercedes-Benz Metris vans. The recall campaign
will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged
“OPEN” in VMI and cannot be sold until shows “CLOSED”.

Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter and Metris vans, has
determined that due to an interaction between a SIM card security mechanism and the affected SIM
profile, the SIM card might inadvertently become disabled. Should this occur, the communication module
would not be able to establish a connection with a mobile phone network. In this case, the eCall function
would not be available. Therefore, the condition may preclude or delay the arrival of emergency
responders. This might increase the consequences of an injury following an emergency event.

Issue

What We’re Doing

MBUSA is conducting a voluntary recall. As a precautionary measure, the supplier of the SIM card will
update the SIM profile of the communication modules on the affected vehicles. This update is planned to
be performed Over-The-Air with no workshop visit being required. If the over-the-air update cannot be
successfully completed, the customer will be notified and advised to visit an authorized dealer to have the
update performed.

Remedy

OTA has begun and remedied vehicles will be reflected in VMI

Vehicle Model Year(s) Model Year 2019-2021
Vehicle Model

Vehicles Affected

Sprinter VS30, Platform 907 & Metris VS20, Platform 447
Vehicle Populations

Total Recall
17,165
Dealer Inventory
*CURRENTLY UNAVAILABLE*
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this
notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline

An owner notification letter was mailed in October, 2022.

AOMS/SOMS

AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.

Rental Fleet Partners

This recall may affect vehicles in your fleet. Please contact your respective MBUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred MBUSA dealer.

While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328

770.705.0600