TJ35954.4.0 Service Bulletin/Repair Instructions

Polestar 
Service and Parts Business
Technical Journal

TITLE:
No Remote key function

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35954.4.0
Technical Service
United States and Canada
FUNC GROUP:
3666
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2022-06-16
2022-07-28
FUNC DESC:
Access (central looking &

remote)
Page 1 of 5
Attachment

File Name
File Size
Backup Position.jpg
0.0566 MB
Charging Cable .jpg
0.1990 MB
Mechanical Location.jpg
0.0728 MB
Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

DESCRIPTION:

If experiencing the below described symptoms, please see advice under “Service”.

Symptoms:

1.

2.

3.

4.

5.
Cannot Lock/unlock vehicle with the “RCK”, but vehicle can be unlocked with the mechanical key

blade located inside the “RCK” (see attachment “Mechanical Location”.

Attempting to start the vehicle through keyless function, results in DIM message stating “Key not

found”

The vehicle can only be started with the “RCK” in the backup position located in the tunnel console

(See attachment “Backup Position” for backup location)

No communication when attempting to connect/readout vehicle with VIDA.

If Symptom #1 has been confirmed and the vehicle cannot be started with the “RCK” in the backup

position due to not being able to disconnect the charging cable.
DIM = Driver information Module

TCAM = Telematics and Connectivity Antenna Module

BUB = Back up Battery

RCK = Remote Control key

SW = Software

Produced and printed in the USA and available as an electronic document.

© Polestar 2022
Technical Journal 35954.4.0

P/N = Part Number

SP = Software Product

CMQ= Current Model Quality

CSC Customer Symptom Codes

Code
Description
UH
Locking/unlocking/Central locking does not work
VZ
Locking/unlocking/Other central locking problems
1J
Remote control/Mechanical problem/Key unit only
XI
Remote control/Does not work
DTC Diagnostic Trouble Codes

Control Module
Code
Fault Type
CEM
U201F00
Permanent
Vehicle Type

Type
Eng
Eng

Desc
Sales Body
534
Gear
Steer Model Year

2021-9999
Plant
Chassis range
Struc Week

Range
0000001-0999999
202007-999952
SERVICE:

Polestar is aware of the symptoms described in this TJ. Software improvement is estimated to be

released late Q3 2022.

Charging Cable removal:

1. Unlock the vehicle with the mechanical key blade inside the “RCK”.

2. Place the “RCK” in the backup position.

3. Once the vehicle “wakes up” Press the central unlock button.

1.
TCAM reset method
If any of the symptoms described under “Description” is present, please make the TCAM powerless

by removing TCAM fuse CF27+ TCAM BUB connector for approximately 30 sec, before reconnecting

the TCAM BUB connector and re-inserting TCAM fuse CF27.

NOTE: Make sure to connect the TCAM BUB before re-inserting the TCAM fuse.

2. Software rollback:

After performing step 1 “TCAM reset method”, please follow below steps to rollback the vehicle

software with the “CMQ TCAM fix” SP.

1.

2.

3.

4.
Connect vehicle to VIDA and readout.

Go to the Software installation tab at the top of the VIDA window.

Select “Manual Order” and write SP number: 32264754 “CMQ TCAM FIX”

When prompted with the “Order reference” window: type “TJ-35954” and press OK.
Page 2 of 5
2022-07-28
Technical Journal 35954.4.0

NOTE: The SP “CMQ TCAM Fix” reverses the TCAM software to a previous state. Therefore, features,

improvements and bug fixes implemented previously could be lost.

This includes:

• Car position and quality improvements for both remote features and Digital Key.

• Car controls, battery, climate and lock/unlock, may be unstable and/or unresponsive.

Warranty claim info:

To get warranty claim accepted for a job described in this TJ, following data must be used:

Failing Part: No part replacement accepted

VST OP number: 99922-2, General reimbursement acc. to TJ/QB (0.2 hr)

VST OP number: 99923-2, General reimbursement acc. to TJ/QB (0.3 hr)

Note: TJ number must be stated in repair order text!

VST Operation Number

VST Operation Number
Description
99922-2
General reimbursement acc. to TJ/QB
99923-2
General reimbursement acc. to TJ/QB
LABOR TIME:

Labor time subject to change without notice.

VEHICLE REPORT:

If vehicle has not been improved by following the advice under “Service”, please submit a Vehicle

Report. Use concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”,

use function group 3666.

Information to NSC:

Please advice the information stated under “Charging cable” for calling customers to facilitate mobility

of the vehicle.
To view TJ attachments continue to next page. This TJ has 3 attachments.
2022-07-28
Page 3 of 5
Technical Journal 35954.4.0
Page 4 of 5
2022-07-28
Technical Journal 35954.4.0
2022-07-28
Page 5 of 5

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