Service Campaign 983: DTC P17D249 Modular Clutch Actuator (MCA) TCU
Update - Dealer Best Practice
December 13, 2022

Updates to this Document
• Update publication date and TSB#; correcting error in ROM ID table of TSB (22-01-041H-1)

Campaign Description:

A compliance software update is needed for DTC P17D249, a permanent DTC that affects the MCA (Modular Clutch Actuator).
The software update allows the MCA to send the appropriate diagnostics status to the HPCU (Hybrid Power Control Unit) so
the DTC can be cleared when the CARB drive cycle has been met. Certain vehicles may experience a check engine light.

Applicable Vehicles: Certain 2021-22MY Elantra Hybrid (CN7 HEV) vehicles equipped with 6-speed Double Clutch
Transmissions and produced from 12/15/2020 – 11/26/2021

Repair Information:

Update the MCA compliance software so DTC P17D249 will be cleared once the CARB drive cycle conditions have been met.
• Labor time: 0.4 M/H
• Recommended Technician Training Level: Hyundai Certified Technician (or above) with one (1) or more years
experience repairing Hyundai vehicles using the GDS
• Important: For vehicles in the specified states below, please ensure a proof of correction card is provided to
the customer to illustrate that this campaign has been completed for this vehicle.

Recommended Alternative Transportation: It is recommended that the customer is provided a Service Rental Car
(SRC) during the visit if the software update is performed in conjunction with other repairs.

Customer Talk Tracks

“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an
open service campaign. A compliance software update is needed for DTC P17D249, so that the DTC can be cleared when the
CARB driver cycle has been met for emissions testing.
During your visit today we will perform a software update. May we proceed with completion of the service campaign during
today’s visit?”

Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls and review the customer’s repair history for
additional needs?
Yes
No
Readiness: Is the campaign sticker (00305-SC983) in stock? Is the proof of correction card on-hand to provide to the
customer after repairs are completed if from one of the specified states mentioned in the TSB 22-01-041H-1?
Yes – Provide customer with ETA
No – Contact parts and get ETA
Reception: Did you get permission from the customer to perform the eMPI and review all declined services and
additional recommended maintenance?
Yes
No
Reception: Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No
Reception: Did you explain to customer the warranty requirements?
Yes
No
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Did you review the results of the eMPI with the customer and provide the customer with estimates for any
recommendations and also an adjusted promise time based on any additional services?
Yes
No
Repair: Is the Technician a Hyundai Certified Technician (or above) with one (1) or more years experience repairing
Hyundai vehicles using the GDS?
Yes
No

Repair: Was a STUI picture taken of installed campaign sticker (below the vehicle’s emission label) with the last 6
digits of the VIN and date of repair per TSB 22-01-041H-1?
Yes
No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No

Parts Information:

Warranty Information:

NOTE 1: Submit claim on Campaign Claim Entry Screen.
NOTE 2: If a part that is not covered by this campaign is found in need of replacement while performing the campaign and the
affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty,
submit a Prior Approval request for goodwill consideration prior to the repair.
NOTE 3: A STUI picture of the installed label under the hood along with a piece of paper displaying the last 6 digits of the VIN
and the date of the repair must be included and uploaded to STUI. If not included, claim will be subject to debit.

STUI Picture Requirement:

Ensure a STUI photo of the installed campaign sticker under the hood (below the vehicle’s emission
sticker) with the last 6 digits of the VIN and the date of repair is included & uploaded. Refer to TSB
22-01-041H-1.
A STUI picture that does not have the last 6 digits of the VIN, date of repair, and installed
campaign sticker are not acceptable.
An acceptable STUI photo of the installed campaign sticker:

Customer FAQ:

Q1: What if this repair is not completed?
A1: Failure to have this service performed could cause your vehicle to fail an emissions inspection (SMOG check) when
required under state law. It could also be considered a lack of proper maintenance.
Q2: How does this service update relate to my emissions warranty?
A2: Having this service update performed will help ensure your vehicle’s full protection under the emissions warranty.
Q3: When will customers be notified about this service campaign?
A3: Owners will be notified beginning in December 2022/January 2023.
Q4: Are you a California registered owner or one from Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
A4: Because your state has adopted the California emissions regulation, your Hyundai dealer will also provide a “Proof of
Correction” certificate as verification that this repair has been completed. It’s critical that it is retained for your records and to be
presented when registering your vehicle, if requested.

Contact Reference

Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important emissions matter and continued commitment to Hyundai customers.

Key Contact Information
Dealer Support

Contact Information

Description

Parts

[email protected]
1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

AutoLoop Technical Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description

CDK Technical Support

Customer Support

[email protected]
1-877-850-2010

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related

1‐800‐633‐5151
1-800-243-7766

Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program

Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website

Hyundai Roadside Assistance
Key Reference Information
Source

Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov

Appendix
Historical Reference
• Modular Clutch Actuator TCU Update (22-01-041H) – Repair Available
• Update publication date and TSB#; correcting error in ROM ID table of TSB (22-01-041H-1)

Date
11/30/22
12/13/22