Warranty Information
Policies and Procedures Bulletin

Number: VWP-22-15

Subject:

Date: Dec. 05, 2022

Transmission Oil Leak Limited Warranty Extension

Questions - For any questions regarding this bulletin, please contact the Warranty Helpline at 1866-306-8447 or warranty.helpline@vw.com.

This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.

Transmission Oil Leak Limited Warranty Extension
For 2019 Jetta vehicles applicable to Service Action 38C5, Volkswagen has extended the Warranty coverage to
cover any repairs to address a diagnosed transmission oil leak caused by the Transmission Oil Cooler Seal Rings for
12 months or 12,000 miles whichever occurs first, from the expiration date of the New Vehicle Limited Warranty.
What is Covered
During the time/mileage period specified above, an authorized Volkswagen Dealer will diagnose and replace the
Transmission Oil Cooler Seal Rings at no cost to the customer under the following circumstances:
 If Service Action 38C5 shows as open in Elsa, and the reception date is on or before the expiration date of
Service Action 38C5 of December 31st, 2022, the Dealership should proceed to perform the 38C5 Service
Action prior to diagnosing additional oil leak concerns from the Oil Cooler Seal Rings.
o If a transmission repair is required under the Limited Warranty Extension as a result of an oil leak
from the Transmission Oil Cooler Seal Rings, the customer must provide to the Dealership a signed
declaration (available at www.TransmissionClassSettlement.com) stating the customer had not
previously been notified of the existence of Service Action 38C5. Dealers must keep a copy of the
signed declaration with the Repair Order Records.
 If Service Action 38C5 is closed and diagnosis confirms an oil leak from the Transmission Oil Cooler Seal
Rings, diagnosis and replacement of the Transmission Oil Cooler Seal Rings will be covered at no cost to
the customer.
If the vehicle has an oil leak from the Transmission Oil Cooler Seal Rings after December 31st, 2022 and has not
had Service Action 38C5 completed by December 31st, 2022 this Limited Warranty extension does not apply.
If the oil leak from the Transmission Oil Cooler Seal Rings has caused any additional damage to the transmission
that requires repair, then that repair will be covered under this limited warranty extension.
If diagnosis reveals that the vehicle has an unrelated issue(s), diagnosis and any necessary repairs to correct such
issue(s) are not covered under this limited warranty extension.
Transferability
This limited warranty extension is fully transferable to subsequent owners.

© 2022 Volkswagen Group of America, Inc.

Page 1 of 2

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Additional information
This limited warranty extension does not cover damage or malfunctions caused by outside influence, such as an
accident, or vehicle misuse or neglect, nor does it cover repairs that are necessary for proper diagnosis of these
conditions or that are required to bring the vehicle up to factory specifications.
A vehicle is not eligible for the extended warranty coverage described if it has a branded title (including, but not
limited to: “Totaled,” “Assembled,” “Dismantled,” “Flood,” “Junk,” “Rebuilt,” “Reconstructed,” “Lemon Law
Buyback,” “Fleet,” “Mileage Unknown,” “Stolen,” or “Salvaged,” or if it was acquired by any person or entity from a
junkyard, salvage facility, or body shop).
Vehicle Eligibility
To determine if a vehicle is eligible for the Transmission Oil Leak Limited Warranty Extension, check the VIN in
Elsa > Vehicle Data. If the warranty extension is applicable to the vehicle, “Warranty” section of the “Vehicle
Data” screen will show Warranty Key “USU Oil Cooler Seal Ring Warr Ext” indicating this vehicle is eligible for this
Warranty Extension.
SAGA Claiming Procedures
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims for
the Transmission Oil Leak Limited Warranty Extension.
SAGA Claiming Procedures
Claim Type
Service Number
Damage Code
Vendor Code
Causal Indicator

110
3860
0050
3ME
Transmission Oil Cooler Seal Rings

Document Revision Table
Publish Date
12/05/2022

© 2022 Volkswagen Group of America, Inc.

Reason For Update
Original Publication
Page 2 of 2

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.