NHTSA ID Number: 10228170
Manufacturer Communication Number: N212354520-04
TSB/Document Date: 2022-12-20
Summary
Customer Satisfaction Program. Due to the industry-wide semiconductor shortage, the front heated/ventilated seats, front heated seats, or rear heated seats are not functional on certain 2022-2023 model year vehicles listed above, built beginning November 15, 2021. The affected vehicle owners should have been made aware of the condition at sale, and notified that once parts are available, they would be eligible for a no additional cost retrofit to enable the feature.
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6381
URGENT - DISTRIBUTE IMMEDIATELY
Date:
December 20, 2022
Subject: REVISION: N212354520-04 - Customer Satisfaction Program
Heated Vented Seats Retrofit
Front Seat Heater Vent Module and Programming
Revised Correction, Parts, Warranty and Service Procedure
Models Impacted:
2022 Chevrolet
Silverado 1500 LTD
2022 Chevrolet Silverado 1500 New
2022-2023 Chevrolet Silverado 2500HD/3500HD
2022 Chevrolet Traverse
2022 GMC Sierra 1500 Limited
2022 GMC Sierra 1500 New
2022-2023 GMC Sierra 2500HD/3500HD
To:
All General Motors Dealers
This bulletin has been revised to update the correction statement, add
additional labor codes, and update the parts information section and
procedure. This has been done to accommodate a small number of vehicles
that may require the heater and air conditioning user interface control. Please
discard all copies of bulletin N212354520-03.
Please hold all warranty transactions for these new labor codes until
December 21, 2022.
Part availability for the 2022 model year Buick Envision is still limited at this
time. However, a portion of the impacted VINs have been moved to an Open
status. The Open VINs are prioritized by cold weather region. It is imperative
that IVH is verified prior to performing repairs. We estimate the remaining
2022 model year Buick Envisions will be eligible in Q1 of 2023.
N212354520-04 retrofits vehicles that require parts and programming for the
front heated/ventilated seats or front-heated seats.
Due to limited initial parts availability, dealers should not order parts included
in this field action for use as shelf stock. Parts should only be ordered when
the dealer has confirmed and validated the customer has a scheduled
appointment with the service department. Specific VINS will be required to
determine the correct part to order in the Electronic Parts Catalog (EPC).
The Heated Vented Seat retrofit will be executed under six separate bulletins
(N212354520 to N212354525). Please see chart below.
•
The six bulletins are separated by the parts and programming required
by trim level and model.
•
•
•
Based on parts availability, some of the six bulletins will launch in
phases by model.
Each VIN requiring a Heated Vented Seat retrofit will be included in one
of the six bulletins.
It is critical to verify the VIN in IVH to confirm the correct retrofit bulletin
is followed prior to ordering parts or performing repairs.
Bulletin
N212354520
N212354521
N212354522
N212354523
N212354524
N212354525
Retrofit
Front Seat Heater Vent Module and Programming
Front Seat Heater Vent Module, Switches and Programming
Front Seat Heater Vent Module, Rear Seat Heater Module and
Programming
Front Seat Heater Vent Module, Rear Seat Heater Module,
Switches and Programming
Rear Seat Heater Module and Programming
Rear Seat Heater Module, Switches and Programming
The remaining retrofit Customer Satisfaction Programs, beyond the Heated
Vented Seats, will occur in phases over the next several months once parts
become available. You will receive notification when they begin.
We encourage working with customers to schedule appointments to complete this
important Customer Satisfaction Program. Please verify a VIN's involvement in
these field actions by checking in IVH. IVH is the best source for individual VIN
inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N212354520 Heated Vented Seats Retrofit - Front Seats Only
Release Date:
Revision Description:
Attention:
Make
Buick
Buick
Buick
Cadillac
Cadillac
Cadillac
Cadillac
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
Chevrolet
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
December 2022
Revision:
04
This bulletin has been revised to update the correction statement, add additional labor
codes, and update the parts information section and procedure. This has been done to
accommodate a small number of vehicles that may require the heater and air
conditioning user interface control. Please discard all copies of bulletin N212354520-03.
This program is in effect until December 31, 2025.
Model
Enclave
Encore GX
Envision
CT4
CT5
XT5
XT6
Blazer
Camaro
Colorado
Equinox
Malibu
Silverado 1500 LTD
Silverado 1500 New
Silverado 2500HD/3500HD
Suburban
Tahoe
Trailblazer
Traverse
Acadia
Canyon
Sierra 1500 Limited
Sierra 1500 New
Sierra 2500HD/3500HD
Terrain
Yukon
Yukon XL
Model Year
From
To
2022
2022
2022
2023
2022
2022
2022
2023
2022
2023
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2023
2022
2022
2022
2022
2022
2023
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2023
2022
2022
2022
2022
2022
2022
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Due to the industry-wide semiconductor shortage, the front heated/ventilated seats, front heated seats,
or rear heated seats are not functional on certain 2022-2023 model year vehicles listed above, built
beginning November 15, 2021. The affected vehicle owners should have been made aware of the
condition at sale, and notified that once parts are available, they would be eligible for a no additional
cost retrofit to enable the feature.
Dealers are to replace the front seat heater control module, reprogram the body control module and on
some vehicles, reprogram the HVAC control module and heater and air conditioning user interface
control. Note: Some vehicles may also require an additional retrofit of the Left and Right Front Seat
Cushion Ventilation Blower in order to restore full functionality of the ventilated seats. Vehicles built
with this condition can be identified by RPO 04O. Use IVH to verify if the vehicle is currently eligible in
the Front Seat Cushion Vent Blowers Retrofit bulletin N222378560. If so, both retrofits should be
performed at the same time.
Parts
Quantity
1
If Required
Part Name
Front Seat Heater Vent Control Module
Control - Heater and Air Conditioning User Interface
Copyright 2022 General Motors. All Rights Reserved.
Part No.
*
*
Page 1 of 10
Customer Satisfaction Program
N212354520 Heated Vented Seats Retrofit - Front Seats Only
*Warning: To avoid potential personal injury and/or part damage, the Electronic Parts Catalog (EPC) and VIN
MUST BE USED to order the correct part.
Important: Due to limited initial parts availability, dealers should not order parts included in this field action for use as
shelf stock. Parts should only be ordered when the dealer has confirmed and validated the customer has a scheduled
appointment with the service department.
Parts required to complete this repair are to be obtained from General Motors Customer Care and Aftersales
(GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer
Special Order only. DRO’s may be cancelled. Place the VIN # in the notes field of the order. If there is no VIN in the
notes field your order may be cancelled. Please do not place orders as SPAC; it will delay shipment of the order and
will not provide visibility.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
For Export: Please contact CCA’s Export Order Fulfillment group to place the order on your behalf.
Warranty Information
Labor
Operation
9106334*
9106335*
9106580*
9106581*
Description
Install Front Seat Heater Vent Control Module, Reprogram BCM and
HVAC Control Module
Acadia
Blazer
Enclave
Traverse
XT5
XT6
Install Front Seat Heater Vent Control Module and Reprogram BCM
CT5
Camaro
Envision
Encore GX
Trailblazer
Equinox
CT4
Terrain
Canyon
Colorado
Malibu
Tahoe, Suburban, Yukon, Yukon XL
Sierra 1500 Limited
Sierra 1500 New
Sierra 2500HD/3500HD
Silverado 1500 LTD
Silverado 1500 New
Silverado 2500HD/3500HD
Install Front Seat Heater Vent Control Module, Heater and Air
Conditioning User Interface Control and Reprogram BCM and HVAC
Control Module
Traverse
Install Front Seat Heater Vent Control Module, Heater and Air
Conditioning User Interface Control and Reprogram BCM
Sierra 1500 Limited
Silverado 1500 LTD
Sierra 2500HD/3500HD
Silverado 2500HD/3500HD
Sierra 1500 New (AT4, AT4X, Denali)
Sierra 1500 New (Elevation, SLE, SLT, WT)
Silverado 1500 New
Labor
Time
Trans.
Type
ZFAT
Net
Item
N/A
ZFAT
N/A
ZFAT
N/A
ZFAT
N/A
1.2
1.1
1.0
1.0
1.0
0.9
0.8
0.8
0.7
0.7
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TSB/Document ID: N212354520-04
Replacement Service Bulletin Number:
MFR Communication Date: 2022-12-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SEATS
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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