NUMBER:
GROUP:
DATE:

08-063-16
Electrical
May 27, 2016

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-086-15 REV. A, DATED
SEPTEMBER 18, 2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES UPDATED
BUILD DATE FOR RRT, SYMPTOM/CONDITION, DIAGNOSIS, REPAIR PROCEDURE
AND LABOR OP.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 16-046. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
RA2 Radio Software Enhancement
OVERVIEW:
This bulletin involves updating the radio software.
MODELS:
2016

(FB)

Fiat 500X

NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA.
NOTE: **The RRT portion of the bulletin applies to vehicles built on or before April
14, 2016 (MDH 0414XX) equipped with UConnect 5.0 AM/FM/BT (Sales Code
RA2) and equipped with Premium Audio System (Sales Code RC4).**
NOTE: This bulletin applies to vehicles built on or before September 03, 2015 (MDH
0903XX) equipped with UConnect 5.0 AM/FM/BT (Sales Code RA2).

08-063-16

-2-

SYMPTOM/CONDITION:
The customer may notice:
•
•

**When receiving or making outgoing phone calls, the other person may hear an
echo sound or repeated phrases. **
A false message displayed in the Cluster; Parking Sensors Unavailable and/or
Sound System Unavailable.

DIAGNOSIS:
Use a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available to verify if
Diagnostic Trouble Codes (DTCs) are set. If DTCs or symptom conditions, other than the
one listed above are present, record the issues on the repair order and repair as
necessary before proceeding further with this bulletin.
**If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition listed above, perform the Repair
Procedure.**
REPAIR PROCEDURE:
1. Has the USB flash drive been created?
a. Yes>>> Proceed to Step #3.
b. No >>> Proceed to Step #2.
2. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect
Dealer software downloads to download the files. Follow the instructions on the
website to create the USB flash drive.
NOTE: A blank USB flash drive must be used to download the software. The USB
flash drive should be 4 GB or larger.
NOTE: If the dealer cannot download the software, make sure you have proper
security access. If not have the Service Manager or Shop Foreman download
the software update.
3. With the ignition on and radio powered up, insert the USB flash drive with new
software into USB hub.
4. The next screen display will have the old and new software levels. The radio will be
updated to **11.03.00.
5. Is the radio at software level 11.03.00 or higher?**
a. Yes >>> This bulletin does not apply, press “Abort” and remove the USB flash drive.
Normal diagnostics should be performed. **Use LOP (18-60-02-JT) to close the
active RRT.**
b. No >>> Proceed to Step #6.
6. Press the soft key “Start” to proceed with the update.
7. The update may take 15 minutes. No other actions will be needed.
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.

-3-

08-063-16

NOTE: During this process the screen will go blank 2 times. Once in the beginning
and once at the end of the re-flash process.
8. After the update is done downloading, the screen will display “Update successful”.
Please remove USB flash drive.
9. Do not turn off the ignition as the update is not completed. Please wait until the normal
radio display appears. This action may take 40 seconds.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

**18-60-02-JT

Radio, Check Software Level
(0 - Introduction)

6 - Electrical and Body 0.2 Hrs.
Systems

18-60-02-JU

Radio, Check Software Level and
Perform Software Update
(0 - Introduction)

6 - Electrical and Body 0.4 Hrs.
Systems

18-60-02-JV

Radio, Software - Create USB flash 6 - Electrical and Body 0.2 Hrs**
Drive U-Connect Website (One
Systems
Time Only)
(0 - Introduction)

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an
issue and if the dealer finds a software update to correct that issue, use failure code
CC, for all other use failure code RF.
•
•

If the customer’s concern matches the SYMPTOM/CONDITION identified in the
Service Bulletin, failure code CC is to be used.
If an available flash is completed while addressing a different customer concern,
failure code RF is to be used.

CC

Customer Concern

RF

Routine Flash