NUMBER:
GROUP:
DATE:

23-001-16 REV. E
Body
May 26, 2016

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-001-16 REV. D, DATED
APRIL 19, 2016, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES
SYMPTOM/CONDITION VERBIAGE CHANGE.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 16-011. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Center Console Lid Binding
OVERVIEW:
This bulletin involves adding a rubber bumper to the console lid to prevent the lid from
binding.
MODELS:
2015-2016

(D2)

Ram 3500 Pickup

2015-2016

(DD)

Ram 3500 Cab Chassis

2015-2016

(DP)

Ram 4500/5500 Cab Chassis

2015-2016

(DX)

Ram Truck (Mexico)

2016

(DF)

Ram 3500 10K lb Cab Chassis

2015-2016

(DS)

Ram 1500 Pickup

2015-2016

(DJ)

Ram 2500 Pickup

23-001-16 REV. E

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NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA, LATAM, EMEA, and APAC.
NOTE: This bulletin applies to D2 vehicles built on or after April 18, 2015 (MDH
0418XX) and on or before October 06, 2015 (MDH 1006XX) equipped with a
Floor Console (Sales Codes CM5, CUF, CUP and CVT).
NOTE: This bulletin applies to DD vehicles built on or after April 20, 2015 (MDH
0420XX) and on or before October 06, 2015 (MDH 1006XX) equipped with a
Floor Console (Sales Codes CM5, CUF, CUP and CVT).
NOTE: This bulletin applies to DF vehicles built on or after April 24, 2015 (MDH
0424XX) and on or before September 05, 2015 (MDH 0905XX) equipped with a
Floor Console (Sales Codes CM5, CUF, CUP and CVT).
NOTE: This bulletin applies to DP vehicles built on or after April 21, 2015 (MDH
0421XX) and on or before October 06, 2015 (MDH 10067XX) equipped with a
Floor Console (Sales Codes CM5, CUF, CUP and CVT).
NOTE: This bulletin applies to DX vehicles built on or after April 18, 2015 (MDH
0418XX) and on or before October 06, 2015 (MDH 1006XX) equipped with a
Floor Console (Sales Codes CM5, CUF, CUP and CVT).
NOTE: This bulletin applies to DS vehicles built on or after April 05, 2015 (MDH
0405XX) and on or before October 07, 2015 (MDH 1007XX) equipped with a
Floor Console (Sales Codes CM5, CUF, CUP and CVT).
NOTE: This bulletin applies to DJ vehicles built on or after April 17, 2015 (MDH
0417XX) and on or before October 07, 2015 (MDH 1007XX) equipped with a
Floor Console (Sales Codes CM5, CUF, CUP and CVT).
SYMPTOM/CONDITION:
**This bulletin will help prevent a binding or an audible clicking noise in the center console
lid.
NOTE: Do not attempt to fix a center console lid that has an existing binding or
audible condition by adding the bumper.**
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition listed above, replace the console lid under
normal warranty process and procedures.

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23-001-16 REV. E

PARTS REQUIRED:
Qty.

Part No.

Description

1

68315574AA

Bumper Kit, Rubber

SPECIAL TOOLS/EQUIPMENT REQUIRED:
C-4755

Trim Stick

REPAIR PROCEDURE:
1. Locate the center console inside the vehicle.
2. Slowly open the upper lid of the center console while checking the gap between the
bottom of the upper lid and the top of the lower lid for rubbing together as shown in
(Fig. 1).

Fig. 1 Check Lid For Rubbing

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3. Check the rear of the upper lid hinge for binding or an audible clicking as shown in
(Fig. 2).

Fig. 2 Checking Lid Noise
4. Repeat Step #2 three times by fully opening and closing the upper lid until completely
latched.
5. Does the center console upper lid indicate binding, hesitation or an audible clicking at
the rear of the lid to the lower console?
a. YES >>> This bulletin does not apply. Use the Inspection LOP (23-14-15-92) to
close the active RRT. Replace the console armrest in accordance with Service
Information under normal warranty process and procedures.
b. NO >>> Continue with the Repair Procedure in Step #6.
6. Move either the driver or passenger seat all the way forward in the vehicle.
7. If equipped, open a rear door.

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23-001-16 REV. E

8. Using trim stick tool C-4755, remove the rear panel from the back of the console as
shown in (Fig. 3).

Fig. 3 Rear Console Panel

23-001-16 REV. E

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9. Using the bumper kit, remove the tail as shown in (Fig. 4).

Fig. 4 Bumper

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23-001-16 REV. E

10. At the rear of the center console wall on the lower lid, identify the two notches as
shown in (Fig. 5).

Fig. 5 Bumper Location
1 - Notches
2 - Location Of Bumper Installation

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-8-

11. At the center of the console wall on the lower lid (as noted in the previous step), insert
the bumper where the red triangle is shown. It will take some effort to push the bumper
in flush with the edge of the lower lid as shown in (Fig. 6) and (Fig. 7).

Fig. 6 Bumper Installation
1 - Rear Of The Center Console
2 - Hinge
3 - Lower Lid
4 - Bumper
5 - Front Of The Console

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Fig. 7 Bumper Being Installed
1 - Bumper

23-001-16 REV. E

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12. To assist the installation of the bumper, press the back wall of the lower lid to relieve
some tension while inserting the bumper as shown in (Fig. 8).

Fig. 8 Bumper Installation Continued
1 - Press The Back Wall

13. Reinstall the rear panel. Confirm the panel is fully seated and all clips are engaged.
14. Confirm the repair by slowly opening the upper lid of the center console while moving
the upper lid side to side/back and forth check the rear of the upper lid hinge for
binding, hesitation or an audible clicking.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No:

Description

Skill Category

Amount

23-14-15-92

Inspection Only
(1 - Semi-Skilled)

6 - Electrical and
Body Systems

0.2 Hrs.

23-14-15-93

Rubber Bumper, Install
(1 - Semi-Skilled)

6 - Electrical and
Body Systems

0.2 Hrs.

FAILURE CODE:
ZZ

Service Action