NHTSA ID Number: 10228101
Manufacturer Communication Number: 68234120A
TSB/Document Date: 2022-12-19
Summary
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues. The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~
5/11/2016
MY 14, 15, 16 JC, LD, LX, PF
GPOP - Issue Review System
Part Number: 68234120A$, 68240130A$, 68210553A$, 68210554A$, 05091366A$, 05091367A$,
68257001A$, 68257004A$, Z5064993A$, 68283415A$, 68283417A$, 68283524A$,
68283555A$, 68234120Z$, 68240130Z$, 68210553Z$, 68210554Z$, 05091366Z$,
05091367Z$, 68257001Z$, 68257004Z$, 68283415Z$, 68283417Z$, 68283524Z$,
68283555Z$
Part Description: Panasonic 8.4" CTP/FCTP Radio, Update Failure
Issue Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio
Description: for phone issues. The Radio does not control phone/Hands Free functionality, it is
separate from the radio, test and diagnose the Hands Free Module accordingly.~
Issue 2; Radio inoperative, no power, display no power or screen is blank.~
Blank Screen with Audio: The ICS is a separate module from the radio. If attempting
to replace the display (ICS), do not order a radio part number. Instead, order p/n
Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~
Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns
white then black and functionality returns....Please contact Leony Gonzalez at cell
(248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently
root causing this issue and your assistance is greatly appreciated. If unable to reach
this person within 15 minutes, then proceed with the necessary repair. NOTE: USB
cables should be replaced prior to the HFM or Radio. ~
~______________________________________~
Contact Us at CAGRIS@Chrysler
.com for feedback related ONLY to this GPOP
Tech Tip. DO NOT email regarding repair procedures unrelated to this Tech Tip or
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TSB/Document ID: 68234120A
Replacement Service Bulletin Number:
MFR Communication Date: 2016-05-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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