NUMBER:

08-062-22 REV. A

GROUP:

08 - Electrical

DATE:

April 26, 2022

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

This bulletin supersedes Technical Service Bulletin (TSB) 08-062-22, date of issue March 18,
2022, which should be removed from your files. All revisions are highlighted with
**asterisks** and include updated build dates and additional sales codes.
This Technical Service Bulletin (TSB) has also been released as a Rapid Service Update
(RSU) 22-054, date of issue March 18, 2022. All applicable Sold and Un-Sold RSU VINs have
been loaded. To verify this RSU service action is applicable to the vehicle, use VIP or
perform a VIN search in DealerCONNECT/Service Library. All repairs are reimbursable within
the provisions of warranty. This RSU will expire 18 months after the date of issue.
SUBJECT:
UPD UFD UBD UED UBC UEC Radio Enhancements
OVERVIEW:
This bulletin involves inspecting the software level and updating the software if needed. The
software will be updated to 141.01.12.00.
MODELS:
2022

(DS)

RAM 1500 Pickup

2022

(DT)

RAM 1500 Pickup

2022

(DJ)

RAM 2500 Pickup

2022

(D2)

RAM 3500 Pickup

2022

(DD)

RAM 3500 Cab Chassis

2022

(DF)

RAM 3500 >> The software version is below 141.01.12.00. Proceed to Step 1 of the repair
procedure below.
• NO>>> If the software version is at or above 141.01.12.00, the radio is already at updated
software. This bulletin has been completed, Use inspection LOP (18-60-02-9R) to close the
active RSU.
REPAIR PROCEDURE:
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do
not allow the charging voltage to climb above 13.5 volts during the flash process.
NOTE: If this flash process is interrupted/aborted, the flash should be restarted.
1. Reprogram the radio with the latest software 141.01.12.00 via USB.
2. Has a 4 GB USB flash drive been created?
• YES >>> Proceed to Step 13.
• NO >>> Proceed to Step 3.
3. Perform the following steps to format the USB flash drive (Fig. 2) .
a. Select “FAT32” format.
b. Select “Default allocation size” under Allocation Unit Size.
c. Select “Quick Format” under Format Options.
d. Click “Start”.

Fig. 2
Formatting The USB Flash Drive

4. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information
>Dealer software downloads to download the files.
NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.

08-062-22 REV. A

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5. Use a blank USB flash drive with at least 4 GB of space. Follow the on-screen instructions to
download the software files.
6. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
radial button for all downloads (Fig. 3) .

Fig. 3
MAC Download Steps

7. Be sure to download the file to your designated folder before extracting the zip file to the blank
USB flash drive (Fig. 4) .
NOTE: A blank USB flash drive will be needed for each radio update; additional updates
cannot be on the same USB flash drive.

Fig. 4
Zip File

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08-062-22 REV. A

8. Unzip the file to the root folder of USB flash drive. File should not be within a zip folder. Your
USB file should look like when you open it. Unzip the file to the root folder of USB flash drive.
File should not be within a zip folder. Your USB file should be look like when you open it
(Fig. 5) .
NOTE: It may take a few minutes for an accurate extract time to be displayed.

Fig. 5
Extract File To USB

9. Once the file is extracted to the USB flash drive flash drive, it is recommended to label the USB
flash drive with the bulletin number and proper radio Sales Code.
CAUTION! Eject the USB flash drive properly from your PC. Failure to eject the USB flash
drive properly may result in an improper file byte size and cause the update to
not fully download.
10. Perform the following steps to properly eject the USB flash drive (Fig. 6) :
a. Right click on the location of the USB flash drive.
b. Click “Eject” to avoid data corruption.
c. Remove the USB flash drive from the PC.

Fig. 6
Ejecting The USB Flash Drive

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NOTE: Verify the vehicle fuel level is at least 1/8 of a tank. If not, add fuel as required.
11. Shut off all remaining accessories for the duration of the update (flashers, climate controls,
etc.).
12. Wait for the radio to fully power on and initialize. Ensure all splash, partner logo, animation,
disclaimer and main screens have loaded, before starting the software update.
NOTE: The engine must be running and radio powered on during the update. Failure to
do so may result in the radio not being updated and create connectivity issues.
DO NOT remove the USB flash drive during the update.
13. Start the vehicle and insert the USB flash drive into the USB port.
14. Vehicle must be out of “Ship Mode”. Starting at the radio ‘Home’ screen (Fig. 7) .

Fig. 7
Home Screen

CAUTION! Ensure no other device is plugged into any of the USB ports while performing
this update. If other devices are connected to the USB ports during the update, it
may cause failure of files to be loaded. Failure to do so may cause the radio to
need replacement.
15. Insert the USB flash drive into the USB port.

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08-062-22 REV. A

16. The radio will prompt you if you want to update to the newest software version (Fig. 8) .

Fig. 8
Software Update Screen

17. Select “Update Now”.
18. The radio will prompt you if you want to continue updating to the newer software (Fig. 9) .

Fig. 9
Software Updating Screen

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-8-

19. Select “Continue” (Fig. 10) .

Fig. 10
Installing Update Screen

20. The update will take approximately 15-20 minutes (Fig. 11) .

Fig. 11
Update In Progress Screen

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08-062-22 REV. A

21. The radio will reboot and you will observe the update screen after the splash screen once the
update has been successful (Fig. 12) .

Fig. 12
Software Updated Screen

22. Select “What’s new” to confirm the software has been updated to 141.01.12.00 (Fig. 13) .

Fig. 13
What’s New Screen

23. Remove the USB flash drive from the USB port.
24. Cycle the ignition ‘Off’ and allow vehicle to go to sleep for two minutes.
25. Clear all DTCs that may have been set.

08-062-22 REV. A

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POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No: Description
Skill Category
18-60-02-9R
Radio, Check Software Level 6 - Electrical and Body Sys(0 - Introduction)
tems

Amount
0.2 Hrs.

6 - Electrical and Body Systems

0.3 Hrs.

6 - Electrical and Body Systems

0.5 Hrs.

18-60-02-9Q

18-60-02-9S

Radio, Software - Create
USB Jump Drive From
Uconnect Website (One
Time Only)
(0 - Introduction)
Radio, Check Software Level
and Perform Software
Update
(0 - Introduction)

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
FAILURE CODE:
The dealer must choose which failure code to use depending on if this is a Rapid Service
Update (RSU) or Technical Service Bulletin.
• The “RF” failure code is required for essential module flash/reprogramming and can only be
used after confirmation that the VIN is included on the RSU.
• The failure code “RF” (Required Flash) can no longer be used on Technical Service Bulletin
flashes. The “RF” failure code must be used on an RSU.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Technical
Service Bulletin, failure code CC is to be used. When utilizing this failure code, the 3C’s must
be supplied.
RF

Required Flash - RSU

CC

Customer Concern