April 2022
Dealer Service Instructions for:

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners
Effective immediately all repairs on involved vehicles are to be performed
according to this campaign. Rapid Service Update (RSU) 22-063 / Service
Bulletin (TSB) 23-014-22 is no longer applicable for the vehicles involved in this
campaign. Those vehicles that have already had this repair performed, as
determined by our warranty records, have been excluded from this campaign.

Remedy Available
2021-2022 (DT) Ram 1500 Pickup
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Subject
The driver’s seat on about 2,790 of the above vehicles may have bolts that can lose
original torque. The driver may complain that the seat feels loose when adjusting
and makes a rattling/clunk noise over bumps.

© Copyright 2022, FCA US LLC, All Rights Reserved (DJT)

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners

Page 2

Repair

Inspect three bolts on the seat and replace as needed.

Parts Information
Part Number

Description

CCANZ091AA

Campaign Kit

Each package contains the following components:
Quantity
1

Description
Seat Adjuster Bolt

NOTE: Inspection will determine how many kits are required per vehicle.

Parts Return
No parts return required for this campaign.

Special Tools

No special tools are required to perform this service procedure.

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners

Page 3

Service Procedure
A. Repair
1. Does the driver’s seat side feel loose and/or make noises?
• YES = Proceed to Step 2 of the Repair Procedure.
• NO = This CSN has been completed. Claim the Inspect LOP to close the
active CSN.
2. Adjust Driver’s seat height full upwards and full rearward for best visual
clearance.
3. Verify correct bolt in three locations
on seat frame. The use of a flashlight,
mirror and/or camera phone will help
to inspect the front inboard bolt head
due to obstruction from the center
console (Figure 1 through Figure 4).

Figure 1 – Incorrect Bolt

Figure 2 – Correct Bolt

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners

Page 4

Service Procedure [Continued]

BOLTS

Figure 3 – Bolt Locations

BOLT

Figure 4 – Bolt Location

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners

Page 5

Service Procedure [Continued]
4. Are any of these bolts incorrect?
• YES = Incorrect front outboard or rear inboard bolt proceed to Step 5.
• YES = Incorrect front inboard (Only) bolt proceed to Step 11.
• NO = This CSN does not apply. Claim the Inspect LOP to close the CSN.
NOTE: Only the front outboard bolt may need replacing. The rear
outboard bolt is not included in this CSN.

5. Raise seat fully.
• For front outboard, remove seat lower side panel.
• For rear inboard, access bolt from
rear seat.
6. Remove incorrect track bolt with a T45
bit.
7. Remove threadlocker debris from
incorrect bolt. The incorrect bolt can be
used to remove debris within the
threads by reinstalling and removing
multiple times (Figure 5).

OLD THREADLOCKER

Figure 5 – Old Threadlocker

8. Apply grease to all surfaces of red
bushing inside bracket. This applies to
all bushings where the wrong track bolt
is present (Figure 6).

APPLY GREASE

Figure 6 – Apply Grease

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners

Page 6

Service Procedure [Continued]
9. Ensure shoulder of bolt is guided
through inside of bushing (Figure 7).
10. Install new bolts and tighten to
28 N·m (21 ft. lbs.).
11. Apply masking tape to driver’s side
center console lower trim panel.
BOLT SHOULDER IN HOLE

12. Remove incorrect track bolt with a
T45 bit.

Figure 7 – Bolt Shoulder in Hole

13. Remove threadlocker debris from incorrect bolt. The incorrect bolt can be used
to remove debris within the threads by reinstalling and removing multiple times
(Figure 5).
14. Apply grease to all surfaces of red bushing inside bracket. This applies to all
bushings where the wrong track bolt is present (Figure 6).
15. Ensure shoulder of bolt is guided through inside of bushing (Figure 7).
16. Install new bolt and tighten to 28 N·m (21 ft. lbs.).

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners

Page 7

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

23-Z0-91-81

0.2 hours

Replace Driver’s Seat Track Bolts
– Front Outboard

23-Z0-91-82

0.2 hours

Replace Driver’s Seat Track Bolts
– Rear Inboard

23-Z0-91-83

0.1 hours

Replace Driver’s Seat Track Bolts
– Front Inboard

23-Z0-91-84

0.3 hours

Inspect Driver’s Seat Track Bolts
Related Labor Operations

Add the cost of the campaign parts package plus applicable dealer allowance to
your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Customer Satisfaction Notification Z09
Driver Side Seat Incorrect Fasteners

Page 8

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Driver Side Seat Incorrect Fasteners

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

Z09

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2021-2022 (DT)
Ram 1500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The driver’s seat on your vehicle may have bolts that can lose original torque. This can lead to
driver complaints that the seat feels loose when adjusting and makes a rattling/clunk noise over
bumps.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM /
Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect the bolts, and replace them as needed. The estimated repair time is 45 minutes. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Z09.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.